21
bahua
6y

We started a project in January for which I was the sole developer, to automate tedious interaction with a vendor's ticketing system. We have a storage environment with about 400,000 commodity disks attached(for this vendor-- there are other vendors too), in sites around the US and Canada. With a weekly failure rate of about 0.0005%, that means about 200 disks a week need to be replaced.

This work-- hardware investigation through storage appliance frontends, internal ticket creation, external ticket creation, watching the external ticket for updates to include in our internal ticket --was all manual, and for around 200 issues a week, it was done by one guy for two years. He was hopelessly behind. This is all automated now, and this morning, I pushed this automation from dev/test to production.

It feels great to see your work helping people around you.

Comments
  • 5
    Guy is no longer employed.
  • 4
    @DevForTheMoney

    Ha, no. Now he can do actual work.
  • 2
    @bahua You changed the guys life man
  • 2
    @DevForTheMoney

    If it'd been my job, I would have quit.
  • 0
    It is not helping, if one loses its job to let us say earn the money for his family.
    That is where I am not okay with your mind set.
    But I upvote your post for your achievement of such a big automation.
  • 0
    @-ANGRY-CLIENT-

    There is nobody who is unhappy about this. None of these people were hired to operate clickfarms. They were hired to intelligently administer a massive amount of infrastructure. This frees them up to do so.

    That said, any company that employs people simply so they can feed their families is going to fail. Next time you apply for a job, see if you gain any traction in the interview process by telling them you need the money to feed your family.
  • 0
    @bahua You particularly got my point here.
    I was not speaking from the company's perspective here. I also was not speaking about the worker to mention it in an interview.
    Sure, no one would like to have a guy wanting to work only for the money who uses his family as an Argument. Your success rate would drastically drop. But that was not my point.

    I was only talking about this type of worker who already HAS a job, not someone who is hunting one and who is in need of that money to survive with his family.
  • 0
    @-ANGRY-CLIENT-

    I suppose so, but we're in the business of reducing headcount with computers. That's not what's happening in this case though. Our team has been bogged down(way more than just one guy, for a while now) with these issues, taking away from their ability to do the work they were hired to do. This "unbogs" them.
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