Fantasizing about stabbing SharePoint in the throat, I'm being forced to contact Microsoft tech support, so I need to obtain our software assurance account info.
Our company's rep sends me our SA account numbers (assuming that was all I needed) and the link to create an incident.

Step through Microsoft support ticket 'wizard' which ends with requiring a login with a Microsoft account.

Me: "What login account should I be using?"
Rep: "You shouldn't need one. Just use the SA account number and access ID I sent you."
Me: "There is no entry for those values. I step through a support 'wizard' and the final page redirects me to the Microsoft login page."
Rep: "Use your work email address."
Me: "I can, but I shouldn't have to use my personal outlook email address. Can I just send you the issue and you submit the ticket? After the ticket is created, all the correspondence will be through email anyway."
<30 min. later>
Rep: "I just linked your work email address to your company's account. You should be able to login now."
Me: "Same error. I think you're messing with me."
<30 min. later>
Rep: "Select the option to create an account with your own email."
Me: "Now I know you're messing with me. Already tried that and received the error 'You cant sign up here with a work or school email address'."
Rep: "Weird...I guess Microsoft changed their policy."
Me: "So now what?"
<1 hour later>
Rep: "You might have to send me your SharePoint issue and I'll get a ticket created. After the ticket is created, I'll change the contact email address to you."


Whew! Thanks devRant...that's better. I put the knife down and now only want to punch SharePoint in the face.

  • 5
    Sharepoint is an abomination and should be burned down
  • 1
    I've successfully avoid it for a year now. Not sure what the future holds, bit hopefully I can continue to ignore it.
  • 1

    We just had a meeting talking about SharePoint. My days of running from it are over. Please remember me.
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