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ah shit...
We started telling such customers that we'd charge a higher rate if they can't provide a bug report with all the information needed (we gave them a list of what is important information) and that we would be way quicker to fix it if we have this information in the first email.
Bug reports have in general improved greatly!
But from time to time there is a wanker sending an email like "the website doesn't work, please fix it ASAP as possible", which we ignore until he sends more details or angrily calls us.
Related Rants
Fucking URLs, people.
They're not hard.
If you're going to give me a bug report, TELL ME THE GODDAMN URL.
If, after yelling at you several times for not providing the url, you instead just fucking GUESS at the url, YOU'RE A GODDAMN BLITHERING IDIOT AND YOU'RE WASTING MY GODDAMN TIME.
ALT+D, CTRL+C or CMD+L, CMD+C
SO HARD. ASDFASDJGHLKASDHFLJKSGDFSKDF
rant
the bozo didn't even recognize a 404 page
bug reports without urls
screenshots without context
urls
bug reports
blithering idiots