I didn't realise just how retarded people are when they call tech support.

Working combined line 1/2 tech support and people just describe shit in the most unhelpful way ever.

Welcome to helpdesk!
ppl calling in come in three types:
those who don't know shit, and will do exactly what you say to them, those who don't know shit, and are afraid from tech, and will not trust you to help, and those who think they know what they are doing b/c Programmer/Engineer. The last type is the worst.

also, shibboleet.

Oohh boii the amount of "my word doc being frozen is prio number 1, because my company is losing millions right now!" people are insane.