"a 5% feature (used by less than 5% of all users) is a distraction for all the other users, and is better removed, unless it’s really critical (a small number of users do need to cancel service, for example)." - Neil Hunt

Utter nonsense.

Less that five percent of users use 2FA, so... Fuck security I guess?

What if that 5% is the top 5% of money makers for your product and they want said feature?

Pharmaceutical software which I have pleasure to use, sadly, follow this rule. They thought that implementing Ctrl + backspace for removing whole word would be distraction for others I guess... it is so annoying software :/

The problem is that you have a lot of such features, but it's always a different minority who needs that. If you remove all non-critical 5% features, you will piss off 50% of your users.

Better approach: design the workflow so that it works with default settings most of the time.

80% of your users use 20% of the features.

"...The problem is, it's always a different 20%" - Joel Spolsky

5% of this quote is worth reading; the rest is a distraction and is better removed.

Algo necro 😕