Some programmer or QA person somewhere in the world is having a moment of great reflection on the subject of thoroughly testing their code. If not that, then on the subject of a super crappy manager who knew better and pushed to production anyway.

“Then in September this year, nearly three years later, he got a letter from Wells Fargo. "Dear Jose Aguilar," it read, "We made a mistake… we're sorry." It said the decision on his loan modification was based "on a faulty calculation" and his loan "should have been" approved.

"It's just like, 'Are you serious? Are you kidding me?' Like they destroyed my kids' life and my life, and now you want me to – 'We're sorry?'"


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