Has anyone ever tried to send a message to a rep at PNC on their online banking?

-you can't write any 'special characters' in the message. This includes dashes, slashes, and even apostrophes ("don't" is not allowed!) among others. I guess they just pipe the message right into the SQL queries!

-I had to type a long message there, and I was tired and forgot to do my usual CTRL+A/CTRL+C ritual - BIG MISTAKE!! After clicking submit, I get a JS alert() come up saying that my session timed out after 15 minutes of inactivity (writing a large rant to PNC ofc). Back button does not bring up the filled out form to copy from, as like the whole site seems to be on the same URL. There was no way to exit the alert without losing the message. Thankfully I did not close the tab, and I was able to recover and piece together some of the text snippets using $ gcore / $ strings | less.

Overall this has to have been the worst web app I have dealt with for quite a while.