Screw AIX! More importantly screw the IBM designer that though cache batteries were a good way to monitize their platform to help validate the service contracts. I guess it "works", but at what cost?

Just lost the last 4 business days going down this rabbit hole with a customer's server.

Edit: Quick note, yes, the customer is on track for a migration soon.

@rutee07 Couldn't agree more!

Holy crap that sounds painful in the most corporate way possible

That's new...
Ibm customer service is the one I was satisfied the most. AIX in particular.

For 3 years I had been working with ibm, oracle, hp, redhat,... Redhad was a nightmare - engineers uses to come to a wrong datacenter to fix a wrong server with a wrong FRU.. On a wrong day in a wrong city.
Oracle was amazing. Quick and brief, very professional.
Redhat used to take a while.
Ibm - even better than oracle. They even used to help us to schedule maintenance. Very professional, very understanding. Not to mention AIXes' call-home enabled ibm to notice any malfunctions on frames notice even before us.. Often times we used to receive a letter from ibm asking when could they replace the faulty FRU even before our monitoring picked up the fault.

I'm genuinely surprised to see someone having bad time with ibm support

@netikras ahh but you forget. AIX is being sent off to that big server farm in the cloud. Minimal support is being offered for the poor souls still stuck on AIX. And who can blame them? No one wants to offer or buy support for a dead/dying platform.

@bhouston oh, AIX in the cloud? Haven't had any chance to touch that. I only had to deal with on-premises iron :)

I guess AIX in da cloud is less of a money-maker for IBM if they are less invested in supporting them. Too bad. Seeing RedHat's business model this kind of support could be hell of a cow to milk!

We have aix for some backupservers, and the only thing the backup guys need help from IBM is the near weekly replacement of tape drives, because there isnt a load balancing between the drives.

Anything IBM is the shittiest its ever been, which is why I'm considering moving away from redhat now that IBM owns them.

@netikras Sorry I meant that in more figurative way. Kind of like when your dog goes "to the farm".