I am working in a speciffic engineering team. We are using tools the company has bought and has separate teams administrating them.

Tool X is malfunctioning, throwing server-side errors (some .dlls are mentioned in the err msg)

Me: XAdmin team, there are some suspicious errors and I cannot achieve desired results using tool X

XAdmin: Let me see
XAdmin: I have checked a few forums and could not find a solution. Please log a vendor case

Me: *wat........*
Me: Vendor will most likely require some techical info, some licencing info. How do I go about that?

XAdmin: reach out to the vendor, they will schedule a call. Forward that call to me

Me: *wat............*
Me: *for shits and giggles, register a bogus account at vendor site, try to log the SR*
Me: XAdmin, while logging a SR I am asked for licencing info. What is the aaa, bbb, ccc info of your licence?

XAdmin: *crickets mating*

wtf buddy... How can you call yourself Admin of tool X and ask your customers to log vendor cases for you.....? WTF are YOU there for then??

I'm still WTFed. Like wtf....

EDIT: the guy I was talking to is XAdmins' team lead