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Fuck Apple and its review system

So, this started in december. We wanted to publsih an app, after years of development.

Submit to review, and passes on the first try. Well, what do you know. We are on manual release option, so we can release together with the android counterpart. Well yes, but someone notices that the app name is not what was aggreed (App Name instead of AppName). Okay, should be easy, submit the same app, just the name changed. If it passed once, it will pass again, right? HAH

Rejected, because the description, why we use the device’s camera is too general. Well... its the purpose of the app... but whatever, i read the guidelines, okay, its actually documented with exapmles. BUT THEN WHY THE FUCK COULDNT YOU SAY THAT ON THE FIRST UPLOAD?

Whatever, fix it, new version, accepted, ready to release just in time.

It doesindeed roll out,but of course, we notice that the app has a giant issue, but only on specific phones. None of our test phones had this problem, but those who have, essentially cannot use our program. Nasty as it is, the fix is really easy, done in 5 minutes. Upload it asap, literally nothing changed from user point of view, except now it doesnt crash on said devices. Meanwhile 1 star reviews are arriving from these users - of course with all the right. Apple should allow this patch quickly, right? HAH

THE REAL BULLSHIT COMES NOW

With only config files changed, the same binary uploaded we get rejected? What now? Lets read it. “Metadata rejected, no need to upload new binary”.... oh fine only the store page is wrong? Easy. Read the message, what went wrong. “Referencing third party content is nit permitted on the app store” meaning that no android test device should be shown. Fine, your rules. They even send a picutre of the offending element. BUT ITS NOT EVEN ON THE STORE. THATS A SCREENSHOT OF THE APP. HOW IS THAT METADATA? I ask about this, and i get a reply, from either a bot, or a person who cant speak or read english, and only pasted a sample answer, repeating the previous message. WTF. Fine, i guess you are dumb, but since they stop replying to our queries, do the only sensible thing, re-record the offending tutorial video that actually contained an android device. This is about 2 weeks, after the first try to apply a simple patch to a broken app. And still, how did it pass the review 2 times?

Whatever, reupload again, play the waiting game for a week, when the promised average wait time is 2 days, they hit us with a message, that they want to know what patent we use in our apps core functionality. WTF WHY NOW? It didnt bother you for a month, let it release ti production and now you delay a simple patch for this? We send them what they know. Aaaaand they reply: sorry we need more time to review your app. FUUUUUUCKKK YOUUU. You are reviewing a PATCH with close to zero functional change!!! Then, this shit goes on, every week we ask about an ETA, always asking for patience... at the end it took another 3 weeks... so december 15 to jan 21 in total...

FOR. A. SINGLE. FUCKING. PATCH

Bottom line is what is infurating, apple cares that there is an android device in the tutorial video, but they dont care that a significant percentage of our users simply cannot use the app.

Im done

Comments
  • 4
    Fuck Apple (full stop)
  • 5
  • 3
    This was a good rant.
  • 4
    @AppleLover
    This site for devs, 9to5 Mac is thataway 👉
  • 5
    Almost same thing happened with me BUT the app didn't even had version 1 online, developed an app, management wanted the app to open company website inside app (of course using Webview instead of opening in Safari)

    Company had Microsoft partners membership, and sells solutions based on SharePoint and had a picture of Microsoft Surface showing one of their solutions on tablets.

    You know the rest, apple rejected it because they thought we were advertising 3rd party (competitors) ...
  • 2
    In a previous job rolling out multiple apps for clients I have done this dance many many fucking times. Sometimes you’re lucky, sometimes some monkey who’s jacked up on their morning coffee and decides to start playing god doesn’t like you. 🤷🏼‍♂️
  • 1
    It really frustrates, especially when something gets depreciated, and being in the urge of moving the latest to appstore 😏
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