I have come to learn that when you script nearly everything in your job, what remains are the real pain in the ass clients.

I have told this particular client before that the issue does not lie with our equipment. I have verified while on a conference call with the other vendors that I am out of the equation. They concurred while the client was on the phone.

And yet.... Today, almost two weeks later, I have been assigned a ticket to re-verify our settings and to potentially troubleshoot !OurEquipment.

What hurts me the most is that my CEO is the best boss I have ever had, but he panders to these clients that do not listen to the diagnosis.

I am literally doing the same thing over again. I am not expecting a different outcome. I don't know why others expect a different outcome.

Because of this one example (and other similar ones), I am so tempted to leave an otherwise great company and environment.