This is an old rant from over 10 years ago in my first job at 19. I was tasked with turning off one of our clients email because they had left the company. Easy enough, logged into cPanel, job done. Later that day I get a phone call from the clients company asking if there was a problem with the email. No I said, everything should be fine, I did remove a 'joe.bloggs@blah.com' email address as instructed because... *reading job bag*... they had left the company. The client then said, that's my email you've turned off and hung up. Turned out he had been fired and no one told him. I felt horrible. I will always remember that conversation 😓