IntrusionCM322631dThe tone is muey importante when you call the admins.
You must implement alerting
You need alerting
We realized we need to monitor if a db connection times out to prevent this... Could you implement alerting and notify our team if the server misbehaves?
- best imho
Since you shift the responsibility to your team and there is no blame game.
It's just a few words more, but the difference in meaning is extreme.
Qwby45831d@IntrusionCM I read some things about non-confrontational speech, I'll try to put it to good use when I contact them 🙂
I hope there will be slow changed at least. It's just that I feel, generally, people here aren't used to make sure incidents don't happen again - they are in long calls involving many people when something happens, and that is seen as "doing the dirty work". Improving stuff is often seen as "useless stuff that doesn't pay off" somehow. At least that's the vibe I got from taking to some.
But now I tracked how many hours were spend by how many people and how many people were affected, so I have some hard facts to back me up.
ArcaneEye61231dThis reminds me I should make a redirect to an error page for if the DB is unreachable instead of letting it fail to '"error in '/'".
Wonder if I'll remember that in two weeks when I get back :-p