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I just love customers:
Customer: "ftps doesnt work! It says Port blocked you are using the wrong port! Fix this now!"
Me: "did you open the port and allow it through the firewall?"
C: " yeah ofc i opened the ports on the server! Do you think i'm stupid?"
M: "On the client too?"
C: "...."
C: " let me call back in 30min"

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