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Search - "customer"
We were in a meeting today and it came my turn to talk.
me: "I am working on something not fun. I am tracking down a bug in X software that a customer has issues with."
boss: "It is like an easter egg hunt."
me: "Yes, but instead of eggs I am going to find a pile of crap."
me: "Its not chocolate..."
The original code I am wading through is very likely my boss' code.3
The joys of using overpriced enterprise software...
Me: Hey, I tried connect to the server, but I'm getting a "connection refused" error. Is it really running.
Other: hmm, I'll check
Other: The host restarted, but I'll get the software up again, no problemo
Other: I started the server again, but there's, but it's throwing errors while initializing. Time to write customer support
And then you get that premium customer support that think we don't know how to use their software at times. And once they realize we do, they don't know much better either. And once they realize we know how to use it there are 3 possibilities:
* They need our help to debug stuff before knowing what is going on
* They need to release a new version and accidentally break backwards compatibility and create enough work for us to burn through the clients contact hours
* They provide helpful advice (secret ending)
These fuck don't even release a proper changelog for their software nor their manuals.2
This rings true even if the customer is internal. Built a feature and provided documentation on how to use it and one of the end users still used it wrong.
It was a simple validation process too. Input the member ID then click validate, the app then checks if the person is in the system and fills in some other fields and does some other backend stuff. How could you get that wrong?! 🤔8
I don't know how managers are planning deadlines and counting December as a full working month!
Most companies that I worked with, count either half a month or push the deadline until the end of January when the workforce is back but not here.
Our division manager has promised the customer that the production environment will be ready on the first week of January, without even consulting the team or checking the schedule like WTF!
The person responsible for setting the infrastructure was on vacation for 2 weeks and he didn't hand over the access to production or share the progress done.
Fast forward, the manager went to slack and pinged the whole company with full caps message that the production should be done today.
Fun times :/10
A long long time ago ( 2007 I think ) I worked for a company that made landing sites, so basically an email campaign would go out, users would be sent to a 1 page website with a form to capture their data, ready to be spammed even more. You know how it was back then.
So I worked with a guy who we had just hired, I didn't do the hiring but his CV checked out, so I gave him one of my tasks. Now most pages were made with js and html, with a PHP backend ( called with Ajax). Now this guy didn't know PHP so I was like all good, ASP works too at the end of the day we don't judge, we do like 2 or 3 of these a day and never look at them again. So he goes of and does is thing.
3 weeks later, the customer calls up to me they still haven't received their landing page. Ok so he probably forgot to email the customer np, I tell him to double check he has emailed the customer. Another week goes by end the customer calls back, same problem. At this point I'm getting worried, because we're days away from the deadline and it was originally my task.
So I go back to the guy and I tell him I want that landing page so I can send it myself, half thinking to myself that we had a freeloader, that guy that comes in to companies for 3 weeks, doesn't work, but still cashes his pay. But no, this was much worse.
So he tells me he has finished yet. I ask him why, what's the blocker ? You had 4 weeks to tell me you were blocked and couldn't progress. And his answer was simply, because I wasn't blocked I have been working on it this whole time. So I tell him to zip his project up and email it to me. We didn't do SVN or git back then, simply wasn't worth it. So he comes back to me and says the email server is telling him attachments can't be bigger then 50mb. At this point I'm thinking he didn't properly sized the art or something, so I give him a flash drive to put it on.
When I then open the flash drive, the archive is 300mb, thinking to myself, the images weren't even that big to begin with.
So I open it up, and I don't even find any images, just a single asp page. About 500mb. When I opened that up and it finally loaded, I saw the most horrendous things ever.
The first 500 lines was just initializing empty vars. Then there was some code that created an empty form with an onChange event that submits the form. After that.. it was just non stop nested if's. No loops, no while, for, foreach, NO elseif's, just nested if's, for every possible combination of the state the form could be in. Abou 5000 of them, in a single file. To make matters worse, all the form ( and page ) layout was hardcoded in the if's. Includes inline css, base64 encoded images, nothing but as dynamic, based on the length of the form he changes the layout, added more background etc. He cut the images up for every possible size of the page and included them in the code.
I showed it to my boss, he fired the guy on the spot. I redid the work from scratch, in under 4 hours. Send it to the client. they had no ammends to make, happy as Larry. Whish I kept the code somewhere.
Morale of the story, allways do a coding test on interviews, even if small things just to sanity check.4
I got a contract with this schools to build a student portal,
I do all the needful and the project whatever guy insists that I use their current shared hosting to host this MERN stack application.
first of all, cPanel is my least favorite place when it comes to deploying, I actually dont do deploying I just hand it over to whoever is the IT guy there.
I discovered there's no provision for nodejs in their current plan, I go through all the stress of contacting the shitty customer support and the process of squeezing out useful information from them.
I'm only doing this because the project whatever has refused to pay me until their site is deployed. throughout the process of creating this project I had setup continous deployment on heroku and netlify and I had to beg this guy to look at the changes and review them.
well, today I asked the former guy that built the current site for the login details to the schools dashboard on the hosting providers site and he says he used his personal details for it, according to him projects from other organizations are there too.
I swear I'm going to loose my shit, freelancing sucks3
Holy retarded internet company. The fiber cable that comes from the power pole lost its connection to the building I live in. So the fiber was laying on the ground in the parking lot. The upside is it is still working. The problem is people are going to run over the fiber and break it. So I sent an email to the ISP on Thursday. They didn't create a ticket all day on Friday. By the time I got home they were not open. I called their tech support number and pressed 0 until I got a real person. I explained they need to fix this soon or it will get broken. They said "I understand" and then proceeded to create a ticket for fucking wednesday next week! I told them it will damaged by then. They said "I understand". Then I get a text saying they will do this wednesday. No you stupid fuckers, you do not understand!
Queue the McGuiver music:
I got out some steel wire I use to fix stupid shit like this. I made a hook to connect the steel cable holding the fiber. This hook will go around some exposed electrical conduit. Then I got a board to lift it up high (no ladder and 5 inches thick of ice on ground). I cannot balance wire hook on board and get it to slip down. So I got a steel pole I have and attached another hook with electrical tape. As I passed the hook over the conduit I used other pole to grab bottom of hook and pull it down to keep a hold of the conduit. Now the fiber is up in the air again above the parking lot. I hope this stupid hack works until wednesday. My right arm hurts like hell cause the strain of holding the fiber taut while I pulled the hook down. It strained my right hand.
Worst customer service on the planet with Century Stink. They fucking make it harder than hell to get help and it seems they take almost a week to fix shit.4
I sometimes forget windows is absolute shit. Then I get to work with one and remember. Specially since microshit has actually banned my email (because I didn't give it my mew phone number it's sulking like a creepy stalker) and so I can't even properly log the fuck in into a machine I was using a few years back. 😐
If someone makes a windows rip off that could properly deal with .exe files, count me a customer. (in future tho. I haven't got money for shit rn)8
When you make a simple call to customer service but you end up rambling to the poor rep on the other end for nearly an hour...
By the end couldn't tell if she wanted to laugh, cry, or just drink a pint of bleach.
I did some online shopping on the weekend. And oh man, this retailer’s checkout had so many problems.
I placed an order for a 2022 edition of their magazine. My confirmation page lists the 2020 edition. I didn’t get a confirmation email and I’m sure my email was right.
I chat with customer service and they said my order was for their car buying guide. You bet my my response was what the fuck.3
A customer specialising in identification and security solutions called today, claiming "they" found malware on their website. Then they provided a weird link to some shady malware scanner, and the "malware" turned to be a <noscript> tag which adds ?noscript to the page url, so we can serve no-JS optimised content. As a bonus, the scanner only detected it on two URLs, even though every single page on the site contains that same line of code.
Joke's on them, have fun paying for priority support outside of the business hours for nothing.2