1. Customer wants X.
2. Developer delivers X.
3. Customer wants developer to change X to Y for free.
4. Developer demands money.
5. Customer gets mad.
6. Developer compares situation to ordering a hamburger, consuming it, and demanding a pizza for free because customer didn't like the hamburger.
7. Customer pays

customer who didn't paid for 3 months: why is our server down?

me: server?. what server?.

When ransomeware guys provide better customer support than most companies 😂

Customer bought this in. They "turned on the wrong burner"

Customer at a first meeting:
- "Didn't realize you're a developer, you're almost good looking!"
Never got a more bittersweet compliment.

Me: good day, how can I help you?
Client: *explains issue*
Me: alright, let's take a loo.... *AACHOOOO*
.
.
M: my apologies sir, that came out of nowhe... *ACHOOO*
M: do you have a second sir? My apologies!
C: sure man take your time 😁

*30 seconds later, nose seems to have calmed down*

M: back I am, apologies for the inconvenience!
C: no problem, it happens!
M: where was I?.... Right, I was going t...
*ACHOOOOOOOOOOO*
*ACHOOOOOOO*
AH... AH... AAAAH..... ACHOOOOO*
M: I'm very sorry, I'm going to put you through to a collegue!
*puts through to collegue*
*goes to bathroom*
.
.
*returns to desk*

*tringgggg*
Me: good afternoon sir, how may I hel... *A-MOTHERFUCKING-CHOOOOO* (thinking: oh for fucking fucks sake)
C: bless you!
M: thank you! Apologies, I seem to be having a snee.. *CHOOOOOOOO*
.
.
.
*sniffs a few times*
- zing attack.

*collegue yells at me to transfer my call*
*transfers call*

Me: thanks man, idk what's wrong with me hahah... *ACHOOOOOOOOOOOOOOOOOOOO*

OH FUCKING HELL 😠

Caller: Hi, our printer is not working.

Customer Service: What is wrong with it?

Caller: Mouse is jammed.

Customer Service: Mouse? Printers don’t have a mouse.

Caller: Mmmmm? Oh really? I will send a picture….

Oh my god... Storytime.

A customer comes in with I assume is his father or grandfather.

Customer: I need a computer, but without all the internals

Me: So a case?

Customer: Yes, I need a Dell computer outsides, but without the internal components.

Me: Well, we don't have Dell cases, but we sell custom build cases and they come with a power supply.

Customer: *says nothing, but looks interested*

Me: *walks over to the cases to show him* So this is what the cases look like and we have two types, one for a ATX and one for a micro-ATX.

Customer: *still says nothing, but looks at them*

Me: What motherboard do you have at the moment?

Customer: Well, I don't have anything right now, but I'm replacing another computer that didn't work very well. I'm going to be getting some Dell parts to put in here.

Me: O-okay. So this other computer, I'd like to see it in shop to see what's going on with it.

Customer: Oh, you do NOT want to do that. I hooked it up to another computer and it blew it up.

Me: Huh, that's weird. I'd still like to look at it if possible.

Customer: Oh no, it's all wired wrong and... *some bullshit, but stay with me*

Customer: I am the best at technology. My hand has computer parts in it--government funded. *some more bullshit*

Me: Okay... *I try to bring it back around* Well, I'd still like to see the other computer for myself. So you don't have parts for this new build yet, right? You don't know what type of motherboard you have?

Customer: No.

Me: Well, I would get the internals first, so you know what size of case to get, and then get the case.

Customer: Okay. Thank you for your time.

He shook my hand with his "cyborg" hand and I was tempted to say something about "try not to crush my hand," but elected not to. Also during this entire exchange, the old man continuously farted in the background.

Just called Asus for a problem with my router, went to send them my systemlog.txt for analysis

"Oh we don't have an email you can send that to"

Me: "(me calling bullshit) let me talk to the tech team.."

*Get transferred*

"Hello this is the supervisor"

Me: "fml"

"Ya we don't have an email you can send that to, but we can use a different departments verification services to get a file from you, has to be a picture though"

Me: "What? I got a .txt file here, I just want to get it to you, does it really have to be a picture?"

"Has to be a picture or a PDF, we can't take txt files"

Me: "fkin.. srsly? Fine"

I can't believe Asus's system srsly. I think it's for virus protection, but viruses can be embedded in both picture formats and PDF, but not in txt. So wtf is going on lol

You are allowed to be dumb OR to be rude.
Never both.

After 1,5 months of customer support as a Linux support engineer, I can honestly say:

Fuck wordpress.

!Rant

Support Call:
”our PC stick isn't booting up! Come and fix it! (angry)”

Me:
”The PC are meant to boot up whenever power is delivered to them. Are you sure your TVs are powered on?”

Support Call:
”Yes! I just pressed the power button on both TVs and it didn't turn on the PC sticks.”

Me:
”So you can confirm the TVs are on? Can you change the input and see what happens?”

Support Phone:
”Stop wasting my time and send someone down to fix it now! I told you it isn't working!”

Me:
”Ok, we will get someone out to you as soon as possible.”

Then a support guy drives 2 hours to their store.

When he gets there he realizes that the TVs power is connected to a light switch and they has the switch off!!!

He said ”can we turn on some lights so I can see behind the TV?” and then all the fucking TVs came on.

These are times when I fully understand the concept of “firing a customer”.

The customer sent an email saying ”the downtime for your product was unacceptable.” even after it was explained to them that the problem was them turning off the power.

These fucking idiots actually expect us to deliver products to display on TVs without fucking electricity to run them.

Customer: ... and can you also disable right-click to prevent our website's content from being copied?

Me:

customer service

During a meeting with customer I explained him two different options we could realise for his requirement.

Customer: "That sounds good! Do it!"
Me: "Well, you have to decide which option you want to be realised."
Customer: "Yes!"
Me: "You need some time to decide that?"
Customer: "No!"
Me: "So Option A or B"
Customer: "Yes!"

When the customer says that he knows how to write the code.
(BTW it's real)

Production is down

Me to Customer :What did you do?
Customer: Nothing
Me blurt out: The fuck you didn't!
Customer: ...
Me: ...(fuckfuckfuck)
Customer:... Well, I did run these scripts..
Me: (oh thank Christ)
Me: ok, I'll get right on it (Click)
Me to TeamLead: client called. Their prod is down!
TeamMate: did he say he didn't do anything?
Me:Yes
TeamMate: ..... Every fucking time...

F**k Customer

Literally translated from dutch but I think you'll get it:

(Debugging stuff with customer)
Me: alright so in what area are you now, our customer panel or your hosting control panel?
Client: Rotterdam, why?

._____________.

Customer :Can you build a system that rates our product by XYZ standard?
Us: Sure!

*time passes*

Us: Ta-da!
Customer: Okay, here are some good and some bad products!

*products get rated shit to supershit*

Customer: No, that's wrong. Some of these are as good as we can, they should be rated best!
Us: okay, we offset the results.

*products get rated good to barely okay*

Customer: Great! Can you sign that the system rates by XYZ Standard?
Us: No.
Customer : But we paid you to rate by XYZ standard!
Us: By XYZ standard your products are bad, you can either have your products rated by standard or pass the test.
Customer: Unacceptable!
Us: Improve production?
Customer : Not possible, the job is done when you rate the products good by XYZ standard.

We all know and love this type of customers

Hi there fellas,

I'm new to devrant and I'll like to share with you my first story.

It was my first payed job. A good friend of mine (media designer in print) called me "My customer needs a website, do you think you can do that?"
At this time I've never build a single page, so my answer was "Of course, easy-peasy".
She told me it was a family business and a nationwide player in finance sector.

I met the CEO, did my research and build a prototype. Well, the CEO and his staff liked it so I finished the website and prepared for the first review.

I booted the laptop and tried to connect to their network. There was none. They just never had a wireless connection not a single cable in the entire office. That was the time I realized that I work for a family business.
The CEO was an ancient guy who probably saw Jesus Christ hanging on the cross in personal and internet is weird thing controlled by the devil himself.

I took the laptop and went over to the CEOs personal office, plugged the network cable out of his Computer and into the laptop. Finally I could show them what I've done.

He took a look at it and called for his assistant. "Might you print that website for us?" That was my second wtf moment.

The assistant returned with a half chopped down and bleached rainforest that contained an image of their new website.

I tried to tell him that a website on paper can't show him the functions n shit, but he looked at me like I was talking two foreign languages at once.

So we reviewed the website on paper and his one and only problem was the size of the letters. "I can't read it well, please make the text bigger" At this moment I wanted to hit my forehead on the table and tell him that it is normal to have readings difficulties when you are walking the shores of Styx.

At the end everything went well, but I realized that dealing with customers is a lot more difficult than developing something for them. The future should prove me right.

That's it.
My first story about my first job.

Thank you for reading 😊

Caller : Hi, our printer is not working.

Customer Service : What is wrong with it?

Caller : Mouse is jammed..

Customer Service : Mouse......???? Printers don't have a mouse you fool….!

Caller : Mmmmm…??..
Oh really ?...
I will send a picture, see U idiot!😡
😂😂😜😜

Me: Your computer has Operating System corruption.

Customer: What does that mean?

Me: *something, something potato chips* and the only fix is to reinstall Windows.

Customer: Well that's stupid! I need my computer! Darn Windows! Microsoft should pay for that reinstallation! What causes that corruption anyway?

Me: Well, any number of things, but it's mostly caused by a part of the update not downloading correctly, so when it gets installed it creates a hole.

Customer: So now hold on... could shutting the computer down during the updates cause this corruption.

Me: It could, yes. That's why they say to not unplug your computer or shut it down while running the updates.

Customer: I see. Cause yeah, I remember that I was angry when it said it had to do updates, so I shut it down.

Me: Yep, that would cause it.

Customer: Okay, reinstall Windows...

"Be ready now! We're launching our new product at 0800!"

28 hours later, one registered customer

such table
very drop
much production
many customer
very pissed

Alright so here goes, I currently work at a promising startup. Absolutely love it; nice, hard-working colleagues but there's only a couple of us so we all have to wear a multitude of hats.

I don't mind being on support duty or helping out a customer with a technical question but one thing that really gets to me is lazy people.

We have some instructional videos (made in-house by yours truly) around certain functionality in our app which can't be simplified any further and they're condensed to about 50 seconds each.

I receive an email from a customer saying that he wants the instructions in screenshot form instead of watching the video because he 'detests' watching videos.

I must admit, I was a little hurt because he dismissed my videos so easily without even watching them. Just because he really doesn't like to watch videos? I was dumbfounded.

Me putting (most of) my rustled jimmies aside, I take about an hour to screenshot and document each step of the instructions and send them to the customer with a note: Be careful, if you scroll too fast it turns into a video.

I receive a response saying he doesn't like to watch videos because he is deaf but he did admit he had a chuckle.

Morale of the story lads, keep the sass in in your IDE's and out of your customer interactions.

True story.

Customer: I don't see why you cant just make me something like Facebook for $300 this is ridiculous

Me: ...

Dear Telekom,

Fuck you.

Kind regards,
a disappointed customer

Me: my internet stopped working.
Support: Did u try plugging in your monitor?

Well, customer is always right......

Customer: "I want this."
Dev: "Cool! We can do that!"
*delivers product according to spec*
Customer: "Hmm, now that I see it, I want something else instead.."
Dev: "git reset --hard origin/ifreakingknewit"

when the customer says: "we want this but better and cheaper"

Typical day in IT Support :P

DX is more important than UX.

First make sure that your developer has the best experience, he will make sure that your users have the best experience.

After some On-Site Tests with the customer this week, I think this describes our customers.

"The customer is always right"

With an error rate of +-99.98%

Actual rant time. And oh boy, is it pissy.

If you've read my posts, you've caught glimpses of this struggle. And it's come to quite a head.

First off, let it be known that WINDOWS Boot Manager ate GRUB, not the other way around. Windows was the instigator here. And when I reinstalled GRUB, Windows threw a tantrum and won't boot anymore. I went through every obvious fix, everything tech support would ever think of, before I called them. I just got this laptop this week, so it must be in warranty, right? Wrong. The reseller only accepts it unopened, and the manufacturer only covers hardware issues. I found this after screaming past a pretty idiotic 'customer representative' ("Thank you for answering basic questions. Thank you for your patience. Thank you for repeating obvious information I didn't catch the first three times you said it. Thank you for letting me follow my script." For real. Are you tech support, or emotional support? You sound like a middle school counselor.) to an xkcd-shibboleth type 'advanced support'. All of this only to be told, "No, you can't fix it yourself, because we won't give you the license key YOU already bought with the computer." And we already know there's no way Microsoft is going to swoop in and save the day. It's their product that's so faulty in the first place. (Debian is perfectly fine.)

So I found a hidden partition with a single file called 'Image' and I'm currently researching how to reverse-engineer WIM and SWM files to basically replicate Dell's manufacturing process because they won't take it back even to do a simple factory reset and send it right back.

What the fuck, Dell.

As for you, Microsoft, you're going to make it so difficult to use your shit product that I have to choose between an arduous, dangerous, and likely illegal process to reclaim what I ALREADY BOUGHT, or just _not use_ a license key? (Which, there's no penalty for that.) Why am I going so far out of my way to legitimize myself to you, when you're probably selling backdoors and private data of mine anyway? Why do I owe you anything?

Oh, right. Because I couldn't get Fallout 3 to run in Wine. Because the game industry follows money, not common sense. Because you marketed upon idiocy and cheapness and won a global share.

Fuck you. Fuck everything. Gah.

VS Code is pretty good, though.

TL;Dr be specific, it's actually helpful.

Client rings... "The internet is down"

Me "ok where are you exactly and how are you connecting"

"Ugh the WiFi! Just fix it"

"Ok but where are you?"

"At $companyname"

"Ok and which wi..."

"The wifi?!! Can you do anything right?"

Well... I'm allowed flexibility in terms of pleasantry...

"Ok, there are 3 buildings, 55 rooms, 2 SSID's, 17 access points, 3 routers a RADIUS server and 2 gateways... Be specific or I'll do nothing"

Simple reboot of an access point, but c'mon... It's not a secret where you are

Actual email I just sent to a customer:

"I logged into your account and I see the problem. I will update you and have it fixed either by tonight or tomorrow morning. It is a rare bug we have encountered before, and we are working on it as you read this. "

The truth:

"Im fucking drunk right now. I know that error. I put off fixing it for awhile now hoping it wouldn't come up because it's fucking annoying to fix. I'll try to fix it tomorrow morning, k no promises though. If I can't I'll still have your problem taken cats of it just means I'll have to do it manually. Anyway.. Gonna drink some more now, bye. "

P. S. There is no we. It's just me. K bye.

Me: "I'll get it done for you as soon as" possible.
Customer: "I hope it's sooner than possible."

Found this in my office this morning

Went to make a change for a customer today and ran across this lovely HTML that co-worker wrote.

"I'm confident we can do what our customer asked... I'm not confident they've asked what they want"

Customer : c
Me : m

*Few weeks ago*
C: the server is slow, it sometimes takes 7 seconds before I see our data

(the project is 7+ years old and wasn't written by someone who is very good in SQL)

M: yeah I see that, our servers are busy with this one "process" (SQL query)
C: make it faster
M: well that's possible but it will take a few days (massive SQL spaghetti that I first have to untangle)
C: 😡 nvm then

*Yesterday*
C: server is down !
M: 🤔 *loads data from server and waits ~ 7 seconds*
M: Well what's the problem?
C: I need the data but it's so slow

WELL YOU MINDLESS IMBECILE... If something is slow it doesn't mean our god damn production server is down !
That just means that you have to give us a day or two so we can optimise the (ALSO BY YOUR REQUEST) rushed project... And save you YOUR money that YOU waste on the processing time on our server...

I found 2 bugs today before any customer calling, and fixed it!
So proud of myself ;-)

Long story short, I'm unofficially the hacker at our office... Story time!

So I was hired three months ago to work for my current company, and after the three weeks of training I got assigned a project with an architect (who only works on the project very occasionally). I was tasked with revamping and implementing new features for an existing API, some of the code dated back to 2013. (important, keep this in mind)

So at one point I was testing the existing endpoints, because part of the project was automating tests using postman, and I saw something sketchy. So very sketchy. The method I was looking at took a POJO as an argument, extracted the ID of the user from it, looked the user up, and then updated the info of the looked up user with the POJO. So I tried sending a JSON with the info of my user, but the ID of another user. And voila, I overwrote his data.

Once I reported this (which took a while to be taken seriously because I was so new) I found out that this might be useful for sysadmins to have, so it wasn't completely horrible. However, the endpoint required no Auth to use. An anonymous curl request could overwrite any users data.

As this mess unfolded and we notified the higher ups, another architect jumped in to fix the mess and we found that you could also fetch the data of any user by knowing his ID, and overwrite his credit/debit cards. And well, the ID of the users were alphanumerical strings, which I thought would make it harder to abuse, but then realized all the IDs were sequentially generated... Again, these endpoints required no authentication.

So anyways. Panic ensued, systems people at HQ had to work that weekend, two hot fixes had to be delivered, and now they think I'm a hacker... I did go on to discover some other vulnerabilities, but nothing major.

It still amsues me they think I'm a hacker 😂😂 when I know about as much about hacking as the next guy at the office, but anyways, makes for a good story and I laugh every time I hear them call me a hacker. The whole thing was pretty amusing, they supposedly have security audits and QA, but for five years, these massive security holes went undetected... And our client is a massive company in my country... So, let's hope no one found it before I did.

Coworker on the phone:
"There. There's the bus. Right over there. The bus full of people who give a shit.

What? You don't see it?

How *odd*.. "

Customer.... I keep getting this error code
Me.... Deletes message box
Customer.... Wow you fixed that quick
Me.... That's why you pay us.

I finally did it. I finally got rid of that client in a positive, respectful manner.

So basically, my dad has a freelance colleague. For a side project that person asked me to make him a website. My dad mentioned to said person that my sister's boyfriend does web design (he's trained to use autocad for designing the structure of furniture, nothing fancy just straight lines and upside down doors that fail after a while..

So my brother in law charged the guy 400 money for the design. I charged the guy 200 for the programming because my dad forced me to drop down my price to fit the budget because business relationship and he obviously couldn't let my sister's boyfriend not make more money than he deserves.

In the end after waiting on the design for weeks (I literally saw him do it in photoshop all in 2 layers on his laptop in half an hour) I had to rush the project because the due date was coming up. I already had most of it done but I had to redo a good part of the front-end to fit the design structure. I also had to re-do the design in photoshop to get the images and colors I needed, then cut it up into html. So realistically, my sister's boyfriend barely did anything.

Now the deal was that I'd develop the website and perform any updates/upgrades to it. I'd also host it on my webserver for a monthly fee. My sister's boyfriend was to handle any and all content related support.

At first it was all good, I only ever spoke with the guy when he needed a feature added and he paid me well for it. Overall the hit I took in initial development was paying off. As time went by, my sister's boyfriend started ignoring the guy's calls and the guy started calling me instead.

Now, he had this deal with my brother in law where he could charge his time at 35 money an hour. That's about 4 times minimum wage for not doing much.
Then I started to basically take over all support, but I was only allowed to charge 30 an hour. Pretty reasonable still and I wasn't too busy so it was all good.

As time went by I ended up getting asked to do more and more minimal changes. At some point I had done so many minimal changes I had to charge the guy about 2 hours extra that month and he went completely mental saying I can't just work for hours without telling him beforehand. We decided I had to discuss a price before any change. I charged my time on the phone with him twice after that and both times he bitched about me being expensive and once he even said he wanted to leave.

Now comes the fun part. A week ago he had an issue that was 100% support related. He tried calling my sister's boyfriend but the guy obviously didn't pick up. He called my dad about it, and my dad ended up calling my my sister's boyfriend. Now this guy is so slimy, he purposely didn't hang up the phone knowing my dad would use his cell and assume the other party would hang up because calls cost money. The guy heard my dad call my sister's boyfriend and heard him pick up immediately. He went completely mental saying how he wants both of us to always reply and call him back immediately.

This guy was always my lowest priority. He didn't really make me money and his calls and requests were annoying and unnecessary. Add to that that I specifically didn't want to handle support and was forced into it anyway, while all 'design' things (up to figuring out where and how to display a visitor counter) absolutely had to go to my sister's boyfriend..
But regardless of that, I generally replied to his emails within 10-20 minutes and rarely more than 25 hours.

My dad agreed (for us) that we now both had to reply to him within 24 hours. I was now stuck checking my voicemail every couple hours because my sister's boyfriend sucks at life.

During his rant he threatened to leave me, again. That was the point where I said fuck it.

For the past week I've been ignoring his calls. When he emails me I don't take more than 5 minutes replying. This morning I found an e-mail with 4 requests;

He wanted me to make a content-related change;
He wanted me to give him access to the site's Google analytics;
He wanted me to add a feature and write a guide on how to use it;
And fucking finally, he wanted a 'token to transfer his website'.

I promptly emailed him back saying I added his email a week ago and that he'd gotten an email from Google about it then, that I'd changed the content he wanted me to, a price for the last dev task and a token for his domain name, adding that its valid for 35 days and that his new host can contact me to receive a backup file of his website.

Sadly, I do have this on 10-minute dev job to do, but then I'm invoicing him all jobs I haven't invoiced yet and he can find another host willing to deal with his insanity.

The best part is I lose a webhosting client but I'm sure he'll still ask my sister's bitched parasitic boyfriend whenever he needs a photo resized and he'll still pay him 35 money for 2 minutes of work.

Fuck customers.

Here is a customer thing :
"can you move the image, 1 semi pixel to the left"
u_u'

When the customer constantly changes his mind.

Customer: How much costs custom developed software?
Me: How much costs a car?
Customer: Depends on which car...
Me: Exactly.

Story time:
Yesterday I wanted to go to the theater with my girlfriend. It was her idea because as a student you can get reduced tickets for the play, but only via the online store exactely two hours before the play starts. We had already tried two weeks before but with no success. So this time I said i want to be on my pc with a proper browser and not a mobile version like last time. So we are sitting at home me in front of their website on one screen and with a clock on the other screen. Two minutes realy i hit refresh and I get a selection for the reduced tickets, nice.

You would think.

After selecting the amount. ERROR: Can not get your tickets. I was like fuck they are already sold out because it's a popular play. But hey let's try again. I got one ticket but not the second one, okay strange lets try again, same ERROR again. WHAT the FUCK, no feedback what so ever. My girlfriend had then the idea that they maybe restricted the amount for reduced tickets to one (does not state this explicitly but hey lets give it a shot). Use second browser select one ticket. ERROR can not get you the amount of seats. Rage level near to a 1000 why did it work two minutes before but not anymore. Trying around for five more minutes finally got the second ticket.

Now the real fun begins.

Proceeding to checkout should not be that hard you would think, but you need to be registered for that. Okay so let's do that. The salutation is not required neither is the address for the tickets but you need to have a company name??!!!!! The fuck?? I am not self employed and neither are a most other people around here so why is this field mandatory? Beeing a little under stress I decided to found the "asdf" company with my girlfriend.

Now one would think checking out is easy. Not so fast.

After accepting the terms of service another ERROR, unable to accept your data. What data? I did not input anything new? Where does this come from? Ok never mind I am going to pay with credid card that must work!
ERROR: Internal paymentservice initialization failure! Sorry what? I thought maybe I was to long idle in this browser and they do not reserve the tickets for so long (which would be no surprise to me at this point). Let's try again. Nope same error.

Now my rage level was really over 9000 but we really wanted to go so I decided to call the customer SUPPORT. Or better to say I had a answering maching telling me for ten minutes how sorry they are that this takes so long, yeah you bet. Then and this is now really great: the support guy asks me: "What error do you see? Internal paymentservice initialization failure?" I was like, okay he knows this so they need to know how to handle it. FUCK NO. "Sorry I can't help you. This is our payment system maybe they (IT) are doing some maintenance I can't halp you. Call the theater directly good day." Sorry what just happened, you fuckers are the vendors for the tickets for nearly all big events around here and the theater explicitly states to call you for tickets but you can not help me? Like hell.

This process took 25 very frustrating minutes and I was really angry and wanted to quit, then I saw that there is also a paypal option which I had not tried. With very little hope i selected everything for the payment, registered with paypal and they told me I already had an account. So reactivated this five year old account payed with all the mobile passwords and tans to finally, after 30 fucking minutes, get a pdf file for a ticket. Repeated the last step for the second ticket and with some time left to get there we were off.

Yeah sure, you can have your site files and database. Host it yourself. Get your cousin to maintain it. Go ahead. Yeah, sure, you're gonna do ~really~ well. Bye bye, ya micro-managing fuck nugget :D

This is no meme, this is an actual customer support ticket we got :)

So I took on a fairly big project and poured my heart and soul into it, was the biggest thing I did yet. I kept on sending beta's to the customer after each change for review! Kept on insisting that they review it, the answer was always "this looks amazing keep doing what you're doing"! After I finished and pushed everything to production.

They didn't use it for nearly 6 months! And then out of the blue they call me saying that half of the app is wrong.. WTF? Where was this information during testing! I informed them that the changes would take some time since I need to do migrations and change the whole database schema.

In which they replied "but you already finished it once won't changing things make it easier? We shouldn't pay for your mistakes"
I don't know how I handled that but they should be thankful they were half way across the country 😠😠😠😠

Today I announced to a customer (a shitty one) that we had lost all their data. When I was done explaining what happened, one of my employee turn to me and said :"oh! I know where the data are. I did a backup there". It was after 1 weeks of searching that the tech decided to tell us he knew where all the backup went... Now I have to call the customer again...

Developer: Hello
Customer: Hi, Bug Fixed!! Thanks!!
Developer: 😳 (I did nothing 😂)

Beware of auto-generated customer references...

Things that never happen
Customer: I really am happy with the service. The 99.999% availability is great. I completely understand that downtimes are necessary to keep the system up to date....

Dear customer,
as our services are completely free and we do not get paid for working, we beg you to understand, that there are some things you have to tolerate.

1. We are DEFINITELY not going to work 24/7 for you and answer immediately anytime. Only because it's 3pm in your country doesn't mean it's 3pm in our country!

2. We will NOT waste any time figuring out your gibberish and translate your language to our language or whatever, you have to be able to understand English anyways because our website and rules and everything is English!

3. Speaking of rules, READ THEM, I'm sick of explaining to you why you are banned, what do you think FAQs are made for?!

4. STOP SPAMMING AND TAGGING ME FFS. First we have a support chat so you can leave a message there and somebody will read it eventually AND SECONDLY I'M NOT THE ONLY SUPPORTER SO STOP BUGGING ME.

5. READ THE FUCKING MESSAGES I WRITE!

geez.. I just lost it for a second... okay.. gotta go now, I got 20 new messages since I started writing this rant.

Customer: CSS is not loading on [specific phone model & browser], here's a screenshot

This happened a while back but thought it would be an interesting story.

So there is this guy, I'll call him Jack. Jack was a weirdo. He just graduated high school but thought of himself as very hot in terms of dev skills. He boasted lots of good programs, that are the best in industry, except they don't work (like the best proven file compressor, that just can't decompress anything because of some "bugs"). He also entered language holy wars quite actively, saying that Delphi is the best platform ever.

Aaanyway, a couple of years pass. Jack is now a student. Jack tries to make some money, so he talks to some guy, that offers him a "job" at the tax office, where he has to modernize the data infrastructure of the tax authorities. If you think this sounds very wrong, then you're 100% correct. But it gets better. After 2 months of work, the guy manages to do that. It's a simple CRUD application after all.

So everything works, but the guy who gave him this job refused to pay. He stalled and then just stopped answering the phone. Jack is now furious. So what he does, is publish the databases online, so everyone could see the income of every citizen. Authorities are in panic. They send the police to his door. They seize his computer and lock him up for a few days.

To sum it all up: Jack took up a job, without any contract, without any NDA, which is completely illegal in of itself, but he did that with the tax authority. And delivered the product before getting paid. And when he understood that he was owned, he published all online. He got bit back. The guy who gave him this job had no consequences for illegally hiring someone and not paying for their work.

Lesson: Don't be Jack

It always feels like a bad idea when the customer suggests doing a deployment on Friday. 😧

Customer: Can you create a social network for me in a month for $300? 😑

Peppy giving the best customer support 👌

Customer: I keep getting your newsletter with my password in it.

Me: What?

I look through the accounts. The customer had set their name as their password... a year ago.

Client : hey why does your app minimize once I receive a call? Fix this ASAP! Also why does it show *that*? I have not turned anything on!

Me : Sorry, not possible (explains), you might want to contact Google (for the lolz). Also, the feature is shown by default, you can turn it off via Menu - Settings - Navigation - xxx.

Client : Can you make the incoming call popup smaller when using your app?

Me : Unfortunately no, that's not something I can do. Contact LG.

Client : I have been to Menu - Settings - Map - XXX and the feature is still shown, why does your software not work? Also *this and that* is not shown anymore!

Me : You turned off the wrong thing... *jumps out of the window* *contemplates life* *cries* *dies*

Fuck you gas company for back billing me 1500...I don't need you...built my own heating system...and with my managed pdu I can switch on remotely so its warm when I get home...so you can shove your heating app up your arse as well

Customer is always right - Wrong

Project is done, customer is happy, I'm done and happy. Next job please!

At a meeting, supress the instinct to throw a whiteboard eraser to the customer.

Today I launched a WordPress Page for a customer. Now I feel dirty and want to take a shower...

Reply with #code to #customer

Even if you think it will make the app better and more intuitive. The customer didn't ask for it. Period.

Customer: can you clone x over y?
sre: <done>

2hrs later....

Customer: can you revert the clone?

!rant
Storytime!

I'm on the phone with an elderly customer.

Customer: Yes, I just got my computer back and now it's not talking to my monitor.

Me: Okay, and the monitor cable is plugged in?

Customer: Yes.

Me: Okay, I think I remember that you had a graphics card. Do you have a horizontal blue port?

Customer: No.

Me: Okay. So let's look near the middle of your computer. Do you see a blue port?

Customer: I don't know. I know the blue monitor cable is plugged in, but I don't know what color it is.

Me: Alright, let's unplug the cable for a second.

Customer: Okay, done.

Me: Now let's look for those two blue ports...

Customer: I only see one.

Me: And it's near the middle of the computer?

Customer: Yes.

Me: Okay, let's plug the monitor in.

Customer: Okay, done.

Me: Now does the monitor come up with anything?

Customer: Let me get to where I can see it... No, there's nothing.

Me: Even if you wiggle the mouse a little?

Customer: What?

Me: Does the computer talk to the monitor if you move the mouse a little?

Customer: How do I do that?

Me: ...You take the mouse... and move it from side to side

Customer: Oh! I understand. Um, no. Nothing.

Me: Okay, well let's bring the computer in. I think I know what the problem is, I just need to put a piece of tape somewhere.

Customer: Oh, okay. Fine.

"exactly like Facebook, but..."

(customer "spec" for a new web)

Let us watch some Netflix on Jimmys portfolio...

Well not to blame the technicians

When you go to check on how the client is using your software or product

I started to work in a new project for a house architect, basically a management system for his studio. Well, guess what? Twenty years ago he programmed some sort of software using BASIC, and of course that means he knows exactly how software works!

Worst kind of stakeholder, like going to the doctor and telling them how to diagnose, because you used a thermostat once.

“I love being disturbed with customer phone calls when I’m coding and working to a deadline” said nobody, ever!

I recently got mailed by our support department.

A customer using my program experienced performance issues after updating the whole system; attached is a video recorded by the customer clearly showing the difference.

I watched the video: the old version took 20 seconds to load. The new version 26. After querying the data, it's shown in a list.

The updated version showed 61 datasets instead of 6 in the old version.

I asked the supporter if he even watched the video and he answered: sure, and I'm able to see the performance issue!

Trying to get the requirements from the customer 😤😲😑🤔

this happened in the first project of a small software company.

the contract said: project will be finished only until customer satisfaction

the customer was never satisfied. So, the company had to close and open with a different brand name

Discussing a somewhat small and narrow website project with a customer. Then the customer asks me how I'm going to load balance it.

My initial thought was:
You mean how to loadbalance maximum 10 users??

Customer puts laptop on counter and turns it on. It's not plugged in.
Customer: "So, do these things have batteries in them?"

...continuing

Why not ship my machine to the customer 😕

Next...?

A client literally just told us "I don't wanna be telling you what I want / require / need. I just want you to give me the best you got."

Like wtf.

The worst thing is they've got but loads of money so we really have to take them serious. They were born rich and probably had a servant as a child who did everything for them without them asking to, and they'll continue to get away with it because they'll continue to be rich and there'll be people like us trying to kiss their ass for some of that money. I hate myself for doing it. They want a system to basically spy on their customers, and I'm a huge advocate of privacy, but I'll still do it for the money. Fuck this world.

HP sucks because:
shitty hinges,
shitty build quality,
shitty USB ports,
shitty customer service,
shitty website

Customer support people are weird.
They ping "Hi" and just leave it at that!

Wtf do you want me to do with your "Hi".

Is it something urgent I need to look at? Or some generic query?

But I won't fucking know that, unless I reply to your stupid context-less greeting. Because you can't bother to take an extra minute to type. Even worse when it is outside my work hours.

If I do decide to reply I am already online and lost my leverage on deciding whether it's actually urgent or not!

Fuck you Karen from support and fuck you Kumar.

And fuck you junior devs! Don't fucking "Hi. There?" me bitch! Type what you want I'll reply if it's worth it and when I have time to.

Customer complained that the site was not rendering as it's supposed to. After spending hours trying to fix the bug I saw that the customer had zoomed the browser which obviously broke the rendering.

Dear companies of the world.

If you offer customer support over Intercom, and the officer is a cute boy, I am gonna flirt like hell.

Keep this in mind.

Or maybe you do... maybe the photos are thirst traps designed to make us more forgiving... 🤔

Today a client requested me create a full portal for him (including a CMS, a Blog , a News Aggregator + LOGO & Android App )
guess how much he was ready pay for it ?
3,000,000 (iran Rial) in US dollar equlas to lower than 100$ :|

why they think we are doing magic ?

The only thing I ever got promoted to was customer.

Customer writing User stories

Devrant and pickpockets

A week ago on Tuesday was heading to meet my client for a demo presentation.Once in town and few metres from our meeting point thought of checking some few rants only for my device to be snatched from my hands and the pick pocket sublimes away.
I composed myself and went to the agreed meeting point only not to meet my client and they was no way I would reach out to him.After making few rounds waiting for him finally gave up and headed for home.
Fast forward I made a resolution not to get a new device till a week ends and had to roll back to a simple device till today.
With today being the D-day I did head to my carrier to get a new device and once the phone was being set up the customer care agent asks which app do you need set up.With no hesitation I gladly say DevRant and she got no idea what's that then after some explaining she says all give it a try with a smile.
I later leave the store a happy man with DevRant being the first app on my device as I ran stock android.

Glad to be back family.

Me irl vs how I talk to clients 😂

You know you've called customer support too long when you enter 133421 before you are prompted

*In Demo*
That's great but you know what would be really cool? If you changed the functionally to something I never mentioned before

FUCK YOU LENOVO AND FUCK YOUR CUSTOMER SERVICE
They "repaired" the hinge and it locked solid three days after I got it back.
My faithful companion has been reduced to such a terrible state :(
I had to remove the screen, there was significant stress on the panel.

...I guess I could make a server or something out of it?

Today in annoying customers:

"I will not update the requirements with every single detail of our discussions, it will be quite tedious"

Way to go, lady.

When the customer demands a project specifically using WordPress.

fucking hosting company...

Just got a ticket back explaining that "the settings you want to make to your mysql database aren't possible with our hosting products". While they state in their FAQ that there are no restrictions applied. (We are talking about to possibility of using JOIN here!)

Ducking fuck.

When the customer saw my last easter egg.

3 BSOD in a hour at a customer site ... Linux will be installed tomorrow

Make a prototype, no where near ready for customer and sales team sells it!
😢

This customer knows Latin :O

customer: why would i need your service if can make a Facebook with weebly?

Me: ...

I fucking hate it when customer changes things in the last minute.

"It's a small change", they say. "It shouldn't take you too long", they say.

You know what? Fuck you.

First rule of web design
The customer is always wrong!

After three hours of emailing with a customer I can confirm that programmers are the worst customers.
Customer: We've found a bug in the system... <details>
Me: Thank you for letting us know, a ticket has been created and the issue is most likely to be fixed in the next release.
Customer: Please grant me UPDATE privileges in the live(!) database so I can fix it myself
Me: I cannot allow that. You have to use the client software for maintaining your data.
Customer: No, I don't want to spend my day clicking. I want to write queries.

We didn't reply to the last one yet...
If we give him access, then I would charge them at least 3x for fixing issues caused by him.

Ok.. So I'm a student striving to be a mobile developer and since the job market is non-existent if you don't have a degree here I had to take a customer support job for the moment/until I find something better.

I was handling some purchases and ask this customer to provide me a screenshot of the receipt.
Send him steps on how to do it and a video demonstration for Android devices.
Now the great part
HE PROCEEDS TO SCAN HIS PHONE SCREEN WITH A SCANNER, PRINTS THE IMAGE AND THEN TAKES A PICTURE OF THE PRINTED FILE AND SENDS IT. HOW THE FUCK SHOULD I READ ANYTHING THERE YOU FUCKING TOMATO?!?!
HE DIDN'T UNDERSTAND HOW TO TO TAKE THE SCREENSHOT!!!

Customer: We need an app to replace the Excel ( bunch of forms with messy macros and script)

Also Customer: Can I export the form fill it in an excel and import again.

Me: Sure, Definitely
Inner me: Where's Thanos

just found in a customer website

Customer submitted ticket today stating that his 404 page was missing ohh the irony

Business opportunity geared towards remote developers: a coffee shop that turns into a bar at 5pm. Instant customer conversion.

Our non-tech customer asked for instructions to deploy our system on any Linux OS. We've written the instructions and sent to him.

Today he sent us an email asking what is this 'git clone' on the first command.

"Customer's customer needs important thing ASAP!!!!"

"Ok wut"

"X, Y, Z!"

"Sounds good, we can do that, for what customer's customer!?!?"

"uhhhhhhh"

The volume of really important shit that we don't have details on is too damn high...

I once had to deal with GoDaddy customer support telling me their servers only support putty for SSH.
Well, fuck you! I use Linux and I SSH with a single command in terminal, no doubt putty is great but get your senses straight that putty is not the only way to SSH when you are being customer support for a tech company, don't just fucking recite a phrase list. Besides, they should understand Windows with putty is not the only way to SSH into servers, juicessh via Android, openssh via Linux, etc...

*btw, before you all rant about me buying from GoDaddy, I was lead dev for a startup few years back and they had already bought it from GoDaddy. Ofcourse they also provide free offers along with an order, which often includes email addresses, annoying support, gut-wrenching quality of service access...

A customer forced you to use Comic sans and now you can't use it for your references..

1. Send the contract for a new project to the customer
2. They inform you that the project is canceled
...
...
3. Receive the contract signed by the customer
...
4. ???
5. PROFIT

The next time a customer calls. Use one of these replies:
- It works on my PC
- You're using the wrong right-click
- You're scrolling the wrong way

So accurate... and if I try to call the customer care the recorded voice says the same exact thing: “minus....”

Sakurai pretty much summed up the classic developer and customer relationship!

Made a full restaurant web-booking system for a customer...
Customer is so low-tech and don't use it at all....just print all mails received without notifying anyone else :(

A colleague of mine got a ticket today from a customer. The customer complained that the website visitors would need to many clicks to see the news on the site and that the news section is kinda hidden. We were quite confused because there is no news section on the website. After looking around for an hour we saw that the customer used the FAQ page to also include news by simply putting [NEWS] in front of the caption.

So, it's time to fucking rant!

Location: A small startup where direct contact with C-Level members is frequent.

A while back we had a customer using our SaaS product who had gripes about the way it worked.

He contacted our CEO and made a bunch of claims based on bad assumptions.

In the end, he wanted all images removed from his site. I was pulled aside by the CEO and asked if I could handle this for him and make a new screen for them without images.

So I did. I tried to discuss and get deeper into the problem by saying "this seems like a symptom of a problem and not the actual problem. What do you think?" He responded with "That was his request so it must be the problem if it won't take long then let's fix it for him.

- a week later

The problem is fixed and in the wild. No more images. Now he has another request :/

He does not like the pagination on his site. He says " I shouldn't have to click a button when I scroll so I want the be able to scroll and see all my products!"

This time the CEO asks me if this can easily be done and I take him aside and say "no, this will be a big change to our system and will need to be discussed with the team."

The main point I make is that we should go down and spend some time with this customer to find out what the real problem is.

After a half hour of discussion about the real issue he decided to bring in the CTO.

In the end, we implemented infinite scroll, dropping our current product building tasks to service one customer (yeah, it's a bad scene). But we got infinite scroll built and shipped.

- 2 Weeks later

This time he demands that infinite scroll isn't good enough. "If I scroll fast then I have to wait for them to load, they should all load at once!"

This time I have had enough. I can see the CEO is coming over to me to as me how much work is in this. I tell him there are 3 things I have to say...

1. I'm going to implement exactly what he asked by the end of the day.
2. We will only release it to him because it is going to be a shit-show loading everything at once, the load times will be mental!
3. We should fire this customer, right now.

So, I built it. Customer hated it (of course, who the fuck wants to wait 30s for loading. That's basically a lifetime). We changed it back and he was still mad.

- 2 weeks later

Customer leaves. Good riddance.

- sometime later

I am in the customer's store on a road trip. I get a feel for how their store works and they have a different system for making things operate.

It turns out that they did not know what the real problem was. They actually needed a completely different system (from a UX perspective) for accessing their data.

To top it all off, the system would have taken less time to build than the shitty fixes we made over weeks of work. FFS

I guess the moral of the rant is to find the problem, not a symptom of the problem.

Hit a snag with Grommet UI library. Fired an issue and Alan Souza, the creator, replied in just two minutes. He also caught me typing to Slack, told me that he'd already seen my issue, apologised and promised to fix this.

That's what I call "great support".

Another client thinking we are volunteering clairvoyant devs. They don't say so in the mail exchange that their problem isn't fully resolved yet, and then call annoyedly that this absolutely can't wait until tomorrow. And they don't want a a service level agreement either that specifies we guarantee a certain response time. Yep, this is totally how things work.

I’ve a friend works for live chat team.
He told me the most asked question is:
“Are you robot?”

When you're at the till ordering a plain coffee and the barista SIGHS and ROLLS THEIR EYES at you. ARE YOU FUCKING SERIOUS? That's you're damn job, don't fucking do that. That's the only reason you're here!!!

How to demo in front of the customer

Had to ring the UK tax office, have to pay a sizeable amount by 31st Jan, but I have spent any savings on essential living based shit. I was dreading the call, but best to do it before 31st or you get an instant £100 fine. Well I was totally shocked to find a really lovely lady on the other end, she was most helpful and not like the cunt I got a few years back. It just goes to show that two people doing the same job with the same procedures and outcomes, 1 can be a complete cunt and the other kind and compassionate. Moral, there’s no need to be a cunt.

if that site if malware free, then my ass is purple and none of my code needs to be refactored.

Ever had that frustrating moment that the customer overreacts a small issue into a big issue? Just happened to me today.

Client: "Hey can you check why we are not getting any software update/patches to our firewall?"
Me: "OK. Lemme check"
** Checking **
Me: "I found that its not getting the latest updates because the license file registered has a product serial # mismatch with their support site. You can see it clearly here..."
Client: "THAT'S TERRIBLE!! QUICK!! MAKE IT A PRIORITY 1 ISSUE AND HAVE IT RESOLVE ASAP!!!"
Me: *Facepalm*

Customer support be like

Hey customer, your idea is not worth 50% of a company we should found together.

When customer support calls with a complex issue and wants a guaranteed fix date for a defect you haven't even investigated because "they need to get an answer back to the customer TODAY."

Don't worry dear customer. I will mount it for you. I I'm an engineer

You know this MD5 encryption?

Me too - especially when saving customer passwords 😂

story time:
I use onedrive for sharing some files and shit. So one day one of my folders, which I got from a downloaded zip, caused an error "files couldn't be synced because of unallowed character in the title".
Turns out there was a space at the end of the folder title. I change the name, I get some error.
"Okay, no problem, I don't need that folder anymore anyway" So I delete it, doesn't work, the error message reads "Can't delete folder because it no longer exists.". "What the hell" try deleting it some more. Emptying it before deleting. Deleting the parent folder. I try formatting it before deleting. Nothing works.
Deleting from the online onedrive client causes it to briefly disappears but refreshing places it back right where it came from.

So I resort to my last hope, customer support.
I explain the whole thing.

I get a reply. Oh boy.

I get explained that if the recycle bin is full, the file will be placed back.
After that, I get an explanation on how to remove a file xD

Thanks OneDrive Team, really helpful.

Today I bought some parts at Conrad Electronics (they have a blue logo) and wore a blue shirt.
I got asked for technical support a total of five times.😅

Why yes, of course Microsoft. I would love to tell you what I think about working with .Net *stops banging fist on desk to twirl moustache*

When a customer question gets escalated all the way to the dev team when it could have easily been solved if those escalating the issue had bothered to use the site themselves

Me: Can you Double Click on the Google Chrome Icon?
Customer: Left or right Button?

When you want to run your cpp code for your customer

You know what a payment feature that is “so secure even the correct user can’t use it” is called?

FUCKING BROKEN. Jesus Christ I hate it when “customer service” people are trying to sound smart.

Client told me that they have two workers with very similar names (one letter difference) and customers constantly send emails to the wrong person because of this.

She asked me if there is anything I could do to fix this?

What the hell am I supposed to do? Tell one of them to get their name changed?

Me to customer: I need that image in either svg or png format.

Customer sends a zipped .docx file containing nothing but an image.

You know when you can't code something, and you start to rethink everything? (logic, life, the laws of physics) Then it works and your like "you're goddamn right."

Well here's my short story:

Been working on some logic for a week now. Client has been a twat about it. "It's a simple count, can't take that long." It's gotten to the point to where some co-workers were underestimating my skills. When I try the old "you do it then" trick, they laugh and walk away quickly.

But I did it.
I'M SO GOOD AT THIS SHIT!

Getting a ticket that a feature is having problems when you triple-click it. Otherwise it works fine.

I'm so close to write them simply back: "Then don't fuckin do it?"

Sony.

I don’t *hate* them, but I had really high hopes for Xperia smartphones back then, five years ago.

So I saved up and bought one. That’s what I got:
1. It was getting slower and slower
2. Micro usb broke just months after I got the smartphone
3. Sticky fragile screen with absolutely no oleophobic coating
4. NO UPDATES TO KITKAT AND LOLLIPOP! They just left us behind!

5. The main reason.

I catch moments with my camera. For me, camera is a vital feature, the most significant factor.

I once needed it really urgent and it just said “Camera is unavailable”. And that’s all. Camera is gone forever, broken. Factory reset haven’t fixed it.

You, alongside with Meizu, turned me away from android irreversibly and forever. When I heard about no update, I literally felt abused. Just like a girl whom random fuckboy made a proposal to, fucked and then left just months later.

With that level of customer support, basic respect to me as a user and buyer and that level of quality control, fuck you and your sloppy bricks you call smartphones. Maybe things are changing now, but I don’t care anymore and hardly ever will.

P.S. it heats up as hell, fucking pocket stove

You know you are frontend when it took you 30 min to make it pretty and 4 days to make your Customer happy

Code? Stinky.
Customer? Satisfied.
Reason to live? Quenched.
Hotel? Trivago.

Client: "We need a quote for a website build."
Me: "OK. What kind of website?"
Client: "We are working on a brief now, but we need a cost ASAP."

Me: "Alright. It should cost between $X and $Y. Dependent on the brief."
Client: "We can't go back with a range. We need a set price."
Me: "Well, give me a solid Functional Specification, and I'll give you a price based on that."

Client gave me a Func Spec. I gave them a price. Then they gave me change after change after change...

But they refused to pay more than the initial fixed price. By the end of it, I would have been better off working at McDonalds.

Story time.

We are all alike as devs, just surrounded by the people who has an idea of "new facebook", but i like how their mind works and how they long for a change, so it does not annoy me that much. I just simply explain how it is not likely to happen, without decent marketing and innovation.

However, yesterday i went to my dad's workplace, because i was bored. He has lots of friends there, and i happen to meet one. When he heard me that i am a software engineer, he told me that he has an idea.

I prepared my words to explain why it is not possible, but when i heard what it is, i was ashamed of myself.

He sells and manages car tires. He wants a simple showroom website to show what tires he has,( not stock-wise. Price, size, type, brand etc. ) and he wants to update them himself.

I swallowed my words and told him that i could do it. Normally i don't make websites, i provide utilities and APIS to make the front-end devs job easier at my work. But i will turn his idea into reality.

He said that he hired someone else for that years ago, but the one he hired made the website in ASP.NET 2.0, so making one from scratch would take much less time.

No way i would touch that mess came from the seventh layer of hell itself, to torment developers endlessly.

Just a simple front-end seasoned with bulma and pure JS, node to communicate with the DB ( maybe golang for fun ? ) and a simple admin panel for him would do the trick. I am excited !

Customer: I leave in a week and would like to see the site up and running!
Me: 👌🏾

Customer: the user summary report does not show all the transaction data I want to see

Me: there is a report called "transaction log report" that will show all the transactions

Customer: is that the user summary report?

And this is how you learn customer engagement

Get CC'd from one person to another is the equivalent of getting transferred whenever talking to customer service.

FML I am an idiot.. might end up in a rant here (well deserved!!) //if you are here reading this I'm so sorry again!!

I wrote to our support I need DP/HDMI cable.. they asked me to take a pic of the cable I'm currently using.. WTF?! Don't you know how connectors look?! Just get me the damn cable.. :/
Ok.. Took a picture.. sent it back.. At that time I still didn't see the problem with what I wrote/demanded..
Got back reply this is not HDMI connector... FML, I was so convinced computer had HDMI ports so even when I took the pic I wasn't paying attention.. Fuck.

And before when I was switching cables behind the computer below desk I was just blindly feeling around, it didn't even occurr to me to actually check what connectors are used..just knew both monitors had the same connector (and not aure why I thought HDMI :/)...so yeah, I'm the idiot who is not paying attention to stuff.. Fuck.. Was on a scavanger hunt for a wrong type of cable the whole time.. Sorry again!! And please don't kill me next time you see me.. o.O

Some customers are nice.

Ive been working with a customer to enable a feature in the database. It was tough, because the escalation from support was your standard 'Customer wants apples in the T-1000, please do the needful'. After several emails back and forth we reach an agreement about what needs to be done.

This is something I'm sure can't be done. I test it in my local install, yep, confirmed that's normal behaviour. The customer, however, is stalwart - he's suggesting changes to the database that would potentially give him what he needs. I figure if he's going to this much effort, I'll confirm with our product specialist to see if there's a way around it.

Five minutes later I'm emailing the customer with an apology as I have unwittingly never known of, or committed to memory, the existence of a distinctly non-hidden check box that enables this exact function. I pass this box several times a week at least, and I've worked on this software for two and a half years. Never have I needed to use it, so my brain just processed it as background imagery.

The customer just responded with the kindest email absolving me of my sins, thanking me for my humbleness and for my time.

I want him to have more problems so I can work with him more.

When you share some code with someone who knows NOTHING about computers. So frustrating!!

(Not my picture)

Just got off the phone with a csr about a bug they found. No biggie, I said I'd fix it. Basically until it gets fixed I told them that when they do their process to make sure to do "foo" first, then "bar" second. As soon as I got off the phone, had to poop so I went to the bathroom, and as soon as I sat down I get a message from the same CSR, "Hey I did bar first, can I type foo then bar again?"

WTF DID I JUST SAY LITERALLY 2 MINUTES AGO ON THE PHONE. TBH IT WOULD BE BETTER IF YOU JUST DIDNT DO ANYTHING FOR 15 MINUTES BUT NOW I HAVE TO COMB CLOUD FUNCTION LOGS, FIND THE DOC UID YOU CREATED, FIND THE DOC YOU MADE, DELETE IT, DELETE THE ASSIGNMENT IN YOUR TRASH ASS WORKPLACE PORTAL, AND STILL FIX THE SAID BUG

FUCK HTC, FUCK DYNALOGIC AND FUCK DYNAFIX PIECE OF SHIT FUCK COMPANIES

it started over a month ago, my HTC10 was charging with the included charger from a wall socket, took the Htc and cable to test a new feature I implemented on my xamarin project (see other rant). I attached it and nothing happend, tried another USB port still nothing, then I smelled it. My HTC was burning...

Contacted HTC, they referred me to a contact form and send 3 attachment with it. THE MOTHER FUCKING THING ONLY ACCEPTED 1! Oké calm down... so I went through the trouble of combining the attachment.

4 days go by and get an email if I could resend the attachment because there where non. the FUCKING contact form did not send it after my troubles!

A week goes by without response, I contacted them again, they apologies and promised me to call me the same day. BUT THEY FUCKING DIDN'T after that I thought maybe the next day but no call. After that I did not have time to contact them.

So I contact them after 4 days and get the FUCKING STUPIDEST and not well speaking person on the line that was constantly interrupting me. Finally got RMA and shipping in order but he managed to fuck the entire description of my problem of what I specifically told him.

So now dynalogic (a transport company) comes in place, they should have come to pick up my phone and bring it personally to Dynafix for repair. BUT THEY FUCKING DIDN'T.
Instead they drove by, put a 'you were not home so ship it yourself package' in the mailbox. BUT I WAS HOME and so were 4 others and lights and TV on. Not to mention our DOGS that react to anybody that enters our driveway. he was just a lazy PIECE OF SHIT.

So now I had to ship it myself, what resulted in my paying for shipment, paying for insurance and leave work early to get the the post office in time, since leaving early was not an option (deadline) I asked my parents if they could. BUT THEY FORGOT for 4 days.

Still having had good service from HTC in the past and being a loyal customer for years I was not angry and thought everything would be alright.

so now coming to today 1,5 I get an email that they WONT FIX IT BECAUSE OF FUCKING PIECE OF SHIT BULLSHIT REASON THAT WAS NOT THE PROBLEM.

tldr;
FUCK THEM, FUCK ME, they won't fix it after over a month for a bullshit reason. I am not gonna buy an HTC ever again.

I just love customers:
Customer: "ftps doesnt work! It says Port blocked you are using the wrong port! Fix this now!"
Me: "did you open the port and allow it through the firewall?"
C: " yeah ofc i opened the ports on the server! Do you think i'm stupid?"
M: "On the client too?"
C: "...."
C: " let me call back in 30min"

I've been in a fucking chat with a Verizon customer service rep for 45 fucking minutes....

Talking about everything under the moon to help the man out from having to do legitimate work. We've talked about phone preference, what phone's we have, what we want, favorite features, ect.

It's fucking hilarious and I'm genuinely entertained right now.

Glad to know I'm helping someone out.

Edit: I was honestly sad when I had to end it so I could eat before my food got ice cold lol

Well, a customer is flying in tomorrow from 350km away because of a Bug in my system. Whoops

I have heard that StarTech's customer service is on point... But this is something refreshing and a very surprising beginning of my birthday!

Customer signs off that work is complete via email.
Customer calls back saying the delivery is incomplete.
I tell customer they need to QA better and we can fix it.
Customer is no longer a customer.

Working more than 5 months for our new web site. And considering lots of cool stuff and useful features. Just after the launch one customer called our support to notify that our site has been hacked.

Recently, one of my customers filed a ticket because some iFrame he got from another company wouldn't display after putting it into the content editor.
I told her it won't work because the (third-party) editor prohibits JavaScript inside iFrame tags and their attributes for security reasons.
She said ok. She said she'd understood the problem. And then, she reopened the ticket four (4!!!) times for the exact same reason, once because she tried to use a fixed iFrame tag the other company sent to her... still containing JavaScript, of course.

But, yeah... She understood what the problem was. Is clear.

When Amazon asks if my email address is all lower case... The desire to make it an informative moment that email addresses are not case sensitive is outweighed by my desire to resolve my issue as fast as possible.

A customer requested the graphic drafts for a website with a serious design. He left me the complete freedom. After six shot down including three drafts inspired to important designers and one inspired to material design, I decided to make something absurd asking the customer his favorite colors. I am ashamed to have created a design with shades of green, white, orange and yellow on a green background. He said it was fantastic.

Project manager talks like,
Its going to change the entire customer experience.

What actually changed :
Changed the icon of the button, that the customer never uses.

:D

I'm debugging an error on the live server of a customer who has a special version of the system. and I don't have the right to login to test on the browser. I feel like I've been asked to kill that lion with a spoon...