Just heard a site IT leader say her laptop was "fixed with a BIOS update" followed by "I have no idea what that means"

How do these people get into these kinds of roles?

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    Putt's Law: "Technology is dominated by two types of people, those who understand what they do not manage and those who manage what they do not understand."
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    Managers in IT often get hired for their management "abilities" well over and above their technical abilities.

    The people hiring them often also have no technical ability, so it's a vicious cycle.
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