10
retoor
3y

Strato. Everything about it. Even leaving as a customer is a pain in the ass.

I want to pay my last invoice (thank god, the only vps hosting ever that is yearly. Bastards) and i forgot my password.

Resetting the password is your customer number (asked everywhere for everything) and your e-mail address.

The thing says 'Het ingevoerde e-mailadres hoort niet bij het klantnummer.' which is dutch for 'Your e-mailaddress is not connected to the customer number'.

Sigh. That fucking customer number. For servers they let you login using the ORDER NUMBER. It's so weird there.

Strato: not even once

Comments
  • 4
    They took my server hostage for supposed 'malware" (phpunit code/bhad to wait a week for a german email to appear to say sorry, I don't speak german

    Suddenly everyone saw ssl errors in the weekend, nobody to contact...
  • 4
    It's a German company, send a fax next time 😉
  • 1
    @theKarlisK Yes, but be sure to choose highest level of certified mail (so they have to sign), or you can't proof it actually reached them.

    I don't know if Strator puts it that far, but some companies certainly pulled that off.

    Fax doesn't have this proof either, but the transmit confirmation of *their* fax server sends back (only after that your fax will print the send report) puts the burden of proof to them.
  • 2
    Not disclosing your location on your profile, @retoor
    Then proceeding to post about a very country unique brand (Strato).

    So where do you plan to relocate to?
    Tach dann auch ;) Et à plus tard
  • 0
    @scor I planned to go to Ukraine. For many years. It always failed for some reason. Now I obviously don't go there
  • 2
    @retoor
    I guess, if you speak another language and are an IT person, they'd do anything for you. Including keeping you as safe as possible.
    Their fibre engineers have been spotted repairing routes that had been bombed within hours.
    If you ask me, I'd say that's badass.

    You'd find yourself in a place of international collaboration, support and probably massive growth once that Tsar has dropped his heroine spoon.
  • 2
    yess o maii. had to call their support line cuz it failed to activate domains i bought from them.. i hate calling support :(
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