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"Why is this not uncommon?!"
Because most people don't really understand the technology they are using.
Stuff like that happens when someone doesn't know the difference between a web browser and Google or between facebook and the internet.
That guy said "sudo terminate contract", so it's his fucking responsibility to know what he's doing. -
If you have that agreement on paper or some other legal document you have two options:
a) Don't give a damn
b) Reopen but charge 3x the amount as before
We stopped carrying about that kind of customers long ago and I have to say, it turns out it's pretty lucrative as well :P
Feels bad the first time, but hey they didn't give a shit 'bout you so it's time to fuck back. -
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@Kimmax
Good idea! I will have that in mind next time :) (which is propably today)
Last september:
I get an email from a customer who want to end the contract. I inform him that the contract runs to the end of March and it will be terminated the last of march.
Customer agrees and I do not hear a word from him. Until now when I closed down all his services.
Angry email:
Why did you close the server and email? are you **** stupid!?
I reply:
21/9 2016, you wanted to terminate all services you had with us. That means that your domains, DNS-services, VPS, email and Office 365 was going to be closed today.
Why is this not uncommon?!
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