Overheard a phone call between the Senior Network Engineer and a contracted Printer-company at 9am this morning. Photocopier was giving a 'functional error' message on-screen and not printing;

N.E:
I logged this call last
Thursday afternoon. Thats 1.5 days of the photocopier not working on our busiest site! Where's the engineer??
.... yes, that's the error message.
Yes, i can log into it, you should have the IP address from the call.
Yes, it's obviously pinging too.
Yes.... we've power-cycled the printer multiple times...
yes, tried that too...
yes, I've unplugged the network cable as well... left it for 15 minutes.
... sorry. What?
What did you say?
Are you f***ing kidding me?
Would you also like me to rub the side of the f***ing machine, and say a prayer while I'm at it??
*takes a deep breath*
Fine, I'll do that but when it doesn't work, i want someone out on the site before lunchtime today!
*slams phone down angrily*

N.E to me as he stomps out of the office;
He wants me to get the user to unplug the network cable and do a power cycle. How the f**k is that going to help? Idiots! Don't know why we have a contract with them, i could do a better job!!!

*comes back into office 5 minutes later*

Me: did it fix it?
NE: yeah. Damn.
*leaves room again to make apologetic phonecall*