You know these people who want your support but do everything they could possibly do to prevent you from helping them?!

This one is about text-based support.

Basically, I told them to use a software. One guy said: "There is always an error right in the beginning when I start the app."
I ask: "What does it say?"
Another dude joins: "Yes, I get the same. Update fails or something..."
I ask: "What's the exact error message?"
Second guy: "Retrieving update failed or something similar..."

*whaaa, guess what: this is by no fucking way what I meant with "exact error message"*

Well, I ask nicely to look it up again and tell me the details.
Then, I suggest a possible solution for this abstract problem. Answer:
"No, it only happens at start."

What the fuck do you think I am? A stupid monkey who cannot read?! I know that it happens at start, that's why I suggested what I suggested! And don't think you're so intelligent to believe that deleting an update.exe in %appdata% had nothing to do with your problem. You don't have a single fucking clue how software works in its simplest manner.

What the fuck.