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Most embarrassing and lucky moment on the first week of job.
Me and my best friend were selected in the same company as developers. I was having some trouble with my system. So I mailed the description to our support department. Pop up was displayed from our chat client and person on the other end happened to be a lady. She wanted me to share a team viewer link with click access. So I did it and within 2 minutes of efforts she solved it. I thanked her, closed the chat conversation and started installing few packages. Meanwhile, I was curious to see her as she was really nice throughout the conversation. So I opened LinkedIn, searched for her name and found her profile. I zoomed in her photo and she was a pretty chick. I didn't stop and found her on FB too, and quickly saw all her DPs. I just copied her profile URL and sent it to my friend ( the one that got selected with me ) and told him about my conversation with her. Then I asked my friend
"She's hot. Should I send her a friend request or have to find some more troubles in my pc and talk to her few more times ? :P "
He replied "Dude what are you wanting for ? "
Out of no where, a pop up showed up. It was the girl we were talking about. The exact message was
"You can now close your team viewer session, and we can talk over FB :)"
Embarrassing AF!32 -
Microsoft support: "Your antivirus software is causing problems with the memory management."
Me: "I use Windows defender"
Microsoft support: "Oh..."
Me: 🙃13 -
*computer fell, broken in pieces*
Me calling [Microsoft] tech support: hey can you check my warranty on this computer, I think I broke it?
Tech support: yes sir but we must first go through the troubleshooting steps,
Me: no, no I just-
Tech support: have you tried pressing F8 sir?
Me: umm… no, look I'm just -
Tech support: sir please press the F8 key sir
Me: okay… I pressed it, now can you just check my-
Tech support: sir please what happened when you pressed F8?
Me: it's broken, now if you could just check my warranty -
Tech support: sir I'm sorry sir I think you did it wrong. Please press F8
Me: no just check my-
Tech support: sir I think you do not understand, sir it is at the top-
Yup.14 -
!Rant
Support Call:
”our PC stick isn't booting up! Come and fix it! (angry)”
Me:
”The PC are meant to boot up whenever power is delivered to them. Are you sure your TVs are powered on?”
Support Call:
”Yes! I just pressed the power button on both TVs and it didn't turn on the PC sticks.”
Me:
”So you can confirm the TVs are on? Can you change the input and see what happens?”
Support Phone:
”Stop wasting my time and send someone down to fix it now! I told you it isn't working!”
Me:
”Ok, we will get someone out to you as soon as possible.”
Then a support guy drives 2 hours to their store.
When he gets there he realizes that the TVs power is connected to a light switch and they has the switch off!!!
He said ”can we turn on some lights so I can see behind the TV?” and then all the fucking TVs came on.
These are times when I fully understand the concept of “firing a customer”.
The customer sent an email saying ”the downtime for your product was unacceptable.” even after it was explained to them that the problem was them turning off the power.
These fucking idiots actually expect us to deliver products to display on TVs without fucking electricity to run them.
13 -
Amazon support guy: Oh its a Windows instance. I'm a Linux Engineer so...
Me: I know your pain. I'm in pain, too. Now help me.9 -
Was irritated and annoyed because of a client.
Someone called the support line and I was ready for some temper-holding practice.
A very sweet lady was at the other side and she couldn't figure something out and was overwhelmed by all the options she had in her new hosting package.
Very calmly helped her and guided her to the right place, step by step. She did exactly what I said instead of playing a smartass.
She finally found it and said that she appreciated it and a ton of thanks 😊.
Now that's a good way to end a work day!10 -
// family tech support
Dad: *clicks something*
Dad: *something strange happens*
Dad: Hey son, come over here. What happened?
Son: Hm.. what did u click?
Dad: I don't know. Aren't you supposed to know that? You're our computer genius.7 -
This is Why I give IT support so much respect.
Friend: my computer stopped working can you help?
Me: (porn...again) fine I'll help.
Friend: come over when your ready
Me: Be there tomorrow bro
Next day.....
Me: where is your desktop
Friend: upstairs, I tried everything man
Me: look at the monitor... look at the hp piece of shit.. see green light on... look back at the monitor...no light... look at my friend.
Friend: 😕
Me:😪
Friend:😳
Me: look behind the desk...
Friend: 😰
Me: 😪your monitor is unplugged
Friend: 😅
Me: fuck you lose my number4 -
!rant
A few days ago a friend of mine rang me up complaining about internet issues with his computer. As usual I did the "is it plugged in, turn it off then on again" sort of thing to waste time while my pasta was cooking. After a while he asked if I had another bogus solution, so I suggested flushing his toilet.
He runs off, I hear the flush, comes back and viola - it fucking worked.
The point of this is: if it don't work, flush the toilet. You're welcome, tech support out ✌️11 -
Tech support to my friend:
Friend: Root my phone!
Me: why
Friend: play store is not working
Me: why do u want to root for that?
Friend: is there any other option?
Me: give me ur phone
After 20 sec ...
Me: Sign in to ur Google account 😐😐3 -
How not to give support..
Me: Creates ticket on support site, letting them know their webservice returns "maintenance" page.
Support: "It works on our end."
Support: *closes ticket*
Euhm.. excuse me?
Me: Creates another ticket with a screenshot and the curl response information..
Support: Sends screenshot back that it works on their end. "Maybe check your firewall"
Support: *closes ticket*
I ain't playing these games..
Me: Creates new ticket with more curl responses from 4 different servers to prove it's not "firewall" related.
Support: ..
2 days later
Me: Sends *friendly* reminder.
Support: ..
6 days later
Me: Creates ticket again saying I'm still having issues.
Support: "I'm forwarding this to our technical support"
Support: *closes ticket*
10 minutes later.
Technical Support: "Here's the manual for our integration .pdf."
Excuse me, you say what now? I KNOW HOW IT WORKS, I'VE WRITTEN THE INTEGRATION ALREADY. THE SERVICE JUST SEEMS TO BE DOWN FFS.. pls..
Me: Sends mail to their project manager who manages the clients dossier with support history and such.
Him: "I'll check it out and let you know."
1 day later.
Support: "We had some issues this and that, wasn't publically availble, works now, .."
What a nice way to waste your time..6 -
Years ago I was an application developer at a medium sized corporation and was also responsible for support for an HR department. This occurred early one morning shortly after I arrived at work.
User: My app doesn't work.
Me: What's wrong with it?
User: I just get a blank screen.
Me: A blank screen? What happens when you hit a key?
User: Nothing.
Me: Do any apps work?
User: No, I just get a blank screen.
Me: Is your monitor on?
User: Yes, I turned it on.
This type of witty banter went on for several minutes when the answer suddenly hit me.
Me: Is your computer turned on?
User: Do I need to turn it on?
Me: Did you turn it off before you went home last night?
User: Yes.
Me: And do you normally turn it on in the morning when you come in?
User: Yes.
Me: Then why didn't you turn it on this morning when you came in?
User: I didn't know I needed to.
It was at this point I heard the programmer over the cubicle wall from me burst out laughing. He had been listening to the conversation and couldn't take it anymore.
The really sad part is that this was not an isolated incident. This kind of stuff occurred on a semi-regular basis with this individual's department.10 -
*calls grandpa I don't usually talk to that much to congratulate him for his birthday*
*grandpa picks up*
*congratulates*
Him: so, I know that you study CS and I was working on something [Word document at the moment] and my letters keep getting different sizes! Sometimes they're small, sometimes they're big, sometimes they're in between! I have to erase everything everytime because they just get messed up every time!
Me *sighing, but confused because upper-case and lower-case are the same with "big letters" and "small letters", respectively, in my native language: have you checked Caps Lock on your keyboard?
Him: What is that? I have Esc, 1, 2, 3,... (proceeds to read me the keys on the keyboard)
*explains where caps lock is*
Him *gets angry*: no, you don't understand, sometimes they're small, sometimes they're big and sometimes in between! Caps Lock doesn't solve it! *proceeds to read the keys from the keyboard again*
*thinking that maybe it's the font then, asks about the Word version, to know what to point him to*
Him: WHAT? Word? No! I'm using my keyboard! What don't you understand! I explain to you and you have no idea!
Me: well, I'd need then maybe to see the screen
Him: I'm so angry with you, you say you study so much but are not even able to help me with such a small problem. I'll just find someone else. Thanks for your wishes *hangs up*
And this is how I only tried to congratulate my grandfather for his birthday but turned into a "failing" tech support. I just wanted to be a good granddaughter14 -
why programmers like cooking: you peel the carrot, you chop the carrot, you put the carrot in the stew. You don't suddenly find out that your peeler is several versions behind and they dropped support for carrots in 4.31
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There's one kind of ticket I fucking love. Wait, YOU LOVE TICKETS?! No, except for one.
Tickets where people ask us to restore backups.
Why do I love them?
Because the only fucking thing I need to do is reply with a link to a helpdesk item on our website because backups aren't something within our support range because it's easy for customers to do.
So whenever a ticket about restoring a backup comes in, it's as easy as opening the ticket, pasting the link with "I'd like to refer you to the following resource: " and pressing fucking "reply"
😄16 -
IT: Its controlled via SSO, everyone has access by default
Me: oh i'm sorry, you are correct, I don't have an error message on my screen saying I don't have access. I made it all up. Thank you, you may close the support ticket4 -
When you type a shitload of instructions for someone in a support ticket reply and after a little you get a reply where they give you all the thanks and that they appreciate it etc.
That makes your day great as a support person 😍4 -
A nerd often get to act support. I got this question about a year ago from a friend. (I've translated it into english.)
3 -
/*The following dialogue is an excerpt from an actual conversation I had a couple of hours ago*/
Microsoft support:
Please check that you've installed the correct version of JavaScript in the Control panel.
Me: JavaScript isn't standalone software.
MS: Are you sure you downloaded JS from Oracles website then?
Me: *ended the chat*2 -
The Orange Juice Saga ....
I've just come off one of the stupidest calls ever.
Firstly, I am not in tech support, I'm a software developer - read the below with this in mind.
My client called up to say the system I created as been compromised. When he attempts to login, he is logged off his Windows machine.
He'd also apparently taken his PC to ***insert large UK computer superstore here***, who took £100 plus to look at the machine and conclude his needs to buy a new PC.
I remoted into his computer to see WTF was going on.
As he described, visiting my login form did log you out. In fact, whenever you pressed the "L" key you were logged out. Press the "M" key, all windows were minimized. Basically, all Windows hotkeys appeared to be active, without the need to press the Windows key.
Whilst connected to his PC I spent a good 30 minutes checking keyboard settings and came up short.
After asking all the normal questions (has anything changed on your PC, have you installed stuff lately etc.) without any useful answers I got nothing.
I then came across an article stating several presses of the Windows in quick succession will solve the issue.
I got the client to try this, pressed the "L" key (which would have logged me off previously) and the issue was resolved.
Basically, the Windows key was "stuck", which oddly makes your PC kind of useless.
I asked the client if they'd split anything on the keyword whilst working. His exact word were simply lol:
"Oh yer, yesterday, I was trying to drink a glass of orange quickly and split some in the corner of keyboard. I did clean it up quickly though".
Yep, the issue was due to the client spilling orange juice on their keyboard , which in turn made the Windows key stick.
Disaster averted.
A call that started with the client stating I made a system that was easily compromised (i.e. my fault), morphed into a sorry saga of cold drinks.
The client did ask why the ***superstore name*** charged him money for that and recommended a new machine. That is a good question and demonstrated some the questionable tech support practices we see nowadays, even at very large stores.
To be fair to the client, he told me to bill him for half a days work as it was his own fault.
When I'm able to stop myself involuntarily face palming, I'm off for a swim to unwind :)
7 -
Wrote my friend Sam a letter when I was still working in support. I think it still holds up today.
---
Dear Sam,
I understand that you will join us in our overseas office. Congratulations on landing that job. It’s good steady work. I’ve been doing it for the last ten years.
Your still young so maybe I can give you some little wisdom that will help you in your working years to come.
Let me begin by shedding some light on phone calls.
I try. I really do try Sam. But it is getting so hard for me to hold back the rage that builds up during certain phone calls. Especially the ‘Sorry, I just don’t know anything about computers! -giggle-’ ones.
Those are the times that I have no access to what they see. I’ve no team-viewer, can not take over that screen in any other way. And why-oh-why can I not take over that terminal session dear Sam? It’s because the caller can not double-click an icon or find a terminal session number.
And what is the reason for this? Because they ‘just don’t know anything about computers! -giggle-’. This is a sort of get-out-of-jail-free card. Beware of these callers Sam.
There is nothing so nerve-wrecking then finding yourself at the mercy of people describing Internet Explorer (do not even get me started) as ‘the big ‘E’, if they use Chrome for their webmail then they most likely will say ‘Mail’ if they mean Chrome. There is no logic Sam. That is just the way these people work.
They will suck all enjoyment out of your work. They will make you want to hunt them down in dark office hallways and show them your tears Sam. Because cry you will.
Sure, I understand that not everyone can be tech savvy. Why, if everyone would be, where would that leave us? No. I love the technologically challenged. They put the fiber in my internet. They make me LOL for real. After the initial anger subsides anyway.
But just below that well-willing folk, on the other side of that border… there they dwell: Management.
Nice cars, suits and iphones Sam. First thing a new manager will require is a brand spanking new business-card. It will hold his/her new title. Then an iphone or overpriced android model will follow suit.
Then they will barge into your office, holding it like it’s the next best thing since sliced bread.
Any manager will automatically assume that you will drop anything you are doing at the present moment to acknowledge the presence of greatness. Failing to do so will result in awkward yet fulfilling situations. I recommend that you do not take your hands of the keyboard and give only the slightest of nods after 5 minutes of complete silence and glaring.
Well… you feel the glare. You do not glare yourself. You do not break eye-contact with the monitor. It does not even matter if you are typing for real or not. I once clicked away happily for 5 minutes. I just typed ‘he is still there’ over and over again. Do not break down Sam. This moment will decide your relationship with this individual.
After the nod there will be a flood of words aimed in your general direction. You can disregard anything that is said. It boils down to ‘can not operate device’.
You then take the device from this person and put it next to you on your desk. You’ll ask the name of this simpleton, write it down on a sticky-note, slap that on the phone. Then you’ll write a random date in the not so near future on another sticky and hand that to the bewildered person in front of you.
It will usually utter some incoherent words about ‘needing, time or but’ (I find that ‘but’is a word they like. They tend to use it three or four times consecutive before you usher them through the door).
Now you’ve won Sam. Well… not really. But it will feel good, I can guarantee that.
This must do for now. A new suit is glaring at me for the last five minutes.
Felt good to do something productive with this time.
Take care,
Baltasar
P.s. I just noticed that there is some foam around his mouth. So if you encounter this, don’t worry: it seems to be perfectly normal.13 -
When doing first level support....
[windows desktop software]
Me: How can I help you?
Client: I installed the latest update from your website yesterday, but the version number hasn't changed
Me: You downloaded version *** ?
Client: Yes
Me: And you installed it?
Client: Yes
Me: Did you get an error message during the installation?
Client: No, everything worked fine, no errors
Me: And the installation process was completed?
Client: I think so
Me: Hmmm... Lets try it again. I will assist you.
Client: Ok
Me: Start your browser and open the website.
Client: ..... did it
Me: Good. Now click on the link to the download page.
Client: .... did it
Me: Do you see the the update package at the top of the list?
Client: Yes.
Me: Ok. Now click on it.
Client: Why?5 -
As i see a ton of people complaining here about family related tech stuff. I guess i should introduce everyone to this guy.
I don't meme a lot but this one really hits close to home for me.
Details: http://knowyourmeme.com/memes/...
9 -
so,i made a website and uploaded it to my paid hosting...some pages were blank when accessed.did some testing and found out that was a php problem.contacted the support to enable error reporting for testing...he said that it can not be done...and that my code was the problem....spent 3h testing like a blind man...then my mother comes and sais this "maybe it's not compatible"she knows nothing about programming....then it struck me....fucking different php versions...i think i'm retarded sometimes...10
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First day on the phone as a support guy!
Before the first call came in I thought like 'please no email related issues as that's the one thing I suck at!'
Fair enough, first call:
Me: hello, how can I help you?
Customer: well, we've got this email problem...
Me thinking: MOTHERFUCKING FUCKING FUCK WHY ME 😭
Me: what seems to be the problem?
Damn, really?!9 -
IBM
I have replied to them with scripts, curl commands, and Swagger docs (PROVIDED TO SUPPORT THEIR API), everything that could possibly indicate there's a bug. Regardless, they refuse to escalate me to level 1 support because "We cant reproduce the issue in a dev environment"
Well of course you can't reproduce it in a dev environment otherwise you'd have caught this in your unit tests. We have a genuine issue on our hands and you couldnt give less of a shit about it, or even understand less than half of it. I literally gave them a script to use and they replied back with this:
"I cannot replicate the error, but for a resource ID that doesnt exist it throws an HTTP 500 error"
YOUR APP... throws a 500... for a resource NOT FOUND?????????!!!!!!!!!! That is the exact OPPOSITE of spec, in fact some might call it a MISUSE OF RESTFUL APIs... maybe even HTTP PROTOCOL ITSELF.
I'm done with IBM, I'm done with their support, I'm done with their product, and I'm DONE playing TELEPHONE with FIRST TIER SUPPORT while we pay $250,000/year for SHITTY, UNRELENTING RAPE OF MY INTELLECT.12 -
The other day I got a call from Windows Support about my computer being infected with a virus. I only have a Mac but knowing this was a scam call I played along for 15-20 minutes. Then I finally told the person calling that I don't have any computer running Windows and he got quite angry and wondering "why are you wasting my time?". Told him it was to prevent him from calling and scamming other people. He yelled "fuck off" and hung up. Made my day :)
How do you handle these phone calls?12 -
My boss just got a call from a client because he needed to install an outlook plugin for them.
In the call he needed to explain them how to install teamviewer like
Boss: just install the teamviewer software on your computer
Client: the what?
B: teamviewer. its a software giving me access to your computer to install the software
C. ok and how will i do that?
B: go to their website, download and install it
At this point he needed to explain them EVERY FUCKING 'next' button
in between they needed to switch to skype with a video call and my boss explained them 3 times to click the green phone to accept the call.
at ome point when there was a delay while installing the client really asked my boss (a senior web dev) to fix their printer.. I looked at him with a huge grin and never saw him with such a fucked up face.
At the end he ended the call telling them he has a meeting now and they need to call back later (then they will get a real support call they have to pay for)
btw the "meeting" is going to McDonalds for lunch
I really had to control myself to not laugh out loud while this call4 -
Support guy: The page isn't loading
Me: can you show me?
Support guy *brings a fucking PRINTED SCREENSHOT, full colour*: here
Me *shocked as ever, sketching roughly page's UI on the paper he brought*: here. Fixed
We both laughed but myself only on the outside. I cried within. That's like the next fucking level.
The next one I think could only be taking a pic of a printed screenshot. Or printing a pic of a screen. -
Someone from the higher ups had received complaints that I don’t answer my phone enough.
My boss told them I wasn’t hired here to provide phone support.5 -
Today someone called about issues with setting up email (they were hosting where I work) locally.
Fellow support guy spend half a FUCKING hour trying to explain it.
Throughout that half our, our activities existed of making gun-to-head gestures, sending meme faces back and forth (derps, fuckthisshitimout's, trololol's and so on).
It was hard to contain our laughter but damn he needed that badly 😆6 -
// family tech support
Dad: *Opens Microsoft Word*
Dad: *Writes stuff*
Dad: *Saves the file as "Doc1.docx" (every time)*
Dad: Son, where did I save my file? I can't find it.2 -
Friend brings over a Windows 8 all in one laptop.
Friend: Can you fix my laptop
Me: I'm a programmer
Friend: I thought you worked with computers.
Me: I do... but I'm not tech support
Friend: Please?
Me: (reluctantly) Fine.
*many hours later after attempting to get the PC to boot from a USB. WHY DOES THIS PC NOT HAVE A KEY TO ENTER THE GOD DAMNED BOOT MENU AND HAS NO BOOT ORDER SELECTION?????!*
Friend: Have you fixed it?
Me: No
Friend: You suck at computers
Me: ....
Never spoke to him again.8 -
It's a shame that Adobe doesn't support Linux for their creative suit. I know lots of artists and designers that don't use Linux regularly because of this, since Photoshop and illustrator are the de facto tools for their work. Adobe xd seems to be awesome, but I can't use on my pc due the lack of support -.-21
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Welcome to devrant, the community where you can personally ask the devs what the fuck just went wrong AND get an actual answer! @dfox
Facebook, take that idea about only community support, chew on it, plant it, water an care for it a couple of weeks, and shove it waaaay up your butthole!3 -
Me doing monday morning Support because all of our fucking support members were not available.
Me: Can you navigate to the Installation path of our Software.
Customer: how?
Me: with the Windows File explorer
Customer: i dont have That
me: Explaining how to navigate to the install location (thinking: fuck my life)8 -
Dear customer,
as our services are completely free and we do not get paid for working, we beg you to understand, that there are some things you have to tolerate.
1. We are DEFINITELY not going to work 24/7 for you and answer immediately anytime. Only because it's 3pm in your country doesn't mean it's 3pm in our country!
2. We will NOT waste any time figuring out your gibberish and translate your language to our language or whatever, you have to be able to understand English anyways because our website and rules and everything is English!
3. Speaking of rules, READ THEM, I'm sick of explaining to you why you are banned, what do you think FAQs are made for?!
4. STOP SPAMMING AND TAGGING ME FFS. First we have a support chat so you can leave a message there and somebody will read it eventually AND SECONDLY I'M NOT THE ONLY SUPPORTER SO STOP BUGGING ME.
5. READ THE FUCKING MESSAGES I WRITE!
geez.. I just lost it for a second... okay.. gotta go now, I got 20 new messages since I started writing this rant.6 -
Internal support article to get access to a tool:
"To get access click 'NO' in the 'was this article helpful section' and open a support ticket, making sure to mention the tool you are looking to get access to"
What fucking fresh hell is this? Why not have the article, contain the fucking link to open the ticket.
You have intentionally put up a useless article, in order to hack your way around this stupid system.2 -
Tech support to family member:
Mom: "App just goes black after 30 seconds"
Me: "remove it and install again"
Mom: "how?"
Me: "tap the icon and hold till icon wiggles"
Mom: "doesn't do anything"
Me: "did you tap and hold?"
Mom: "hold what?"
Me:"Tap and and don't pull your finger up"
Mom: "Nothing... oh wait, yes it jiggles"
Me: "lift finger, tap the x that appeared on the icon, follow instructions"
Mom: "ok did that so what do I do now?"
Me: Grrrrrrrrr
Mom: "ok it's deleted"
Me: "Go to app store, and search for the app. after you tap the appstore icon, in a moment or so you should see a magnifying glass icon with the word search, tap that"
Mom: "nope no magnifying glass"
Me: ggrrrrrrr "yes their is one"
Mom: "nope"
Me: "yep"
Mom: "nope, it isn't their, I'M NOT STUPID YOU KNOW JUST BECAUSE I'M OLD!!! WHY DO YOU ALWAYS THINK I'M SO STUPID? THERE IS NO MAGNIFYING GLASS!!!"
Me: Deep, deep deep breath to the point of bursting my lungs (which is the preferable outcome)
Me: "top right corner or bottom right corner"
Mom: silence.... a few crickets in the background then some giggles followed with "Oh yea, their it is "....
20 minute call. no hi, how are you, how's your day. Just hello, I have a problem, it's fixed, bye.
Sometimes, and I don't want to sound mean BUT I wish we could pick our family.....10 -
When you contact tech support just to find out he is in a boat.
@Kimmax
Lol
Anyways if anyone is interested, devBanner is up again!
Create your banner at https://devbanner.center or https://devbanner.github.io/devBann...
5 -
Tech support: we need to install backup software on your laptops.
Devs: what for?
TS: to backup all your important files, like word docs, excels, etc.
Devs: we don't use those. everything is on git/confluence/etc
TS: my boss told me to install it everywhere, so I have to do it.
Devs: well just disable it. uses too much tam, disk time and such
TS: whatever.
So he installed it on each laptop separately, took half a day, then we just disabled it and proceeded with our tasks. Now we get a question every other week why nothing is being synced from our computers. "We paid for the system and we want you to use it".
yeah..7 -
Okay, so I was helping an elderly woman with her laptop + internet today (with payment). Problem: Laptop connects to WiFi, shows internet connection, but you couldn't even go to google.com.
The router wasn't the issue as my phone worked on the same WiFi. After a lot of troubleshooting steps, I noticed that Windows forced IPV6 for all WiFi connections for some reason. The router doesn't even support IPV6... So I disabled it and everything started working again.
WHY THE FUCK DID WINDOWS NOT TRY TO LOOKUP A IPV4 ADDRESS IF THE IPV6 FAILS? BOTH WERE ENABLED! WHO AT THE FUCKING WINDOWS 10 DEVELOPMENT TEAM THOUGHT IT WAS A GOOD IDEA?19 -
I feel sad for some of my officemates. They are required to go to office today due to client support stuff, and it's a Sunday. They should be resting, be with their family/love ones/pet/bed, playing games, or whatever they want to do on a rest day. :(8
-
long && scam && rant?
At my parent's: phone rings..
Me: hi this is XYZ (in German)
He: hi this is ABC from Microsoft tecnical suport (strong Indian accent, sorry toall Indian devs who might feel offended, no intention)
Me: hi... (I'm learning for my exams and don't have a VM with Windows installed currently, so no time to "play")
He: we got some worrying data from your Windows computer. You might have a virus and we need to run a few tests to verfy it. Do you know what that is?
Me: yeah, a scam.
He: sorry, sir I didn't understand you, could you repeat?
Me: yeah, I know what " this" is. It's a scam, and we only deploy Linux here. (lie, we have Windows, Mac and Linux, as well as an iPhone, iPad and Android devices in the house, guess who is "support"...) But good luck with your next call.
He: (kind of friendly) oh. I see. Well have a nice day too.8 -
Tech support for Friend...
Again...
Ok...
A friend ran down the hallway to my Appartement, I opened the door for him and asked him "What The Fuck... Is wrong with you?!" He was just coughing like...
My... Laptop.... Is... Slow...
When he then eventually came to the point where he could Breath normally again I asked him to login into his by then super with shitty software bloated PC... It was a mess... A Desktop full of Shit... only Shit... I
then opened Chrome and Task Manager...
and holy shit... EVERYTHING! Literally ANYTHING was under 100% Load... Yet his shitty Fans werent spinning up... Shutdown the Laptop and opened it... not to my surprise it was full of Dust... I cleaned it and booted it again... still 100% Load... I couldnt do shit without being bombarded with porn and Hentai Ads... So... I asked him "Did you make any backups to this machine?" He was like.. "*Really long explenation* No *Really long Explenation*"
Great... i thought to myself... Then I said to him his PC was so trash that i only could Reset it to 0... He was like DO ANYTHING YOU CAN LITERALLY ANYTHING!
I then explained him, Resetting this PC Means literally 0 A Fresh start, nothing of your data will be there literally nothing...
He again Was like DO IT!
So I did... When it was done i showed him the result... He FREAKED OUT LIKE THE WORLD WAS GOING TO FUCKING END, HE SCREAMED AT ME WHAT THE HELL HAVE YOU DONE? REVERSE IT! REVERSE IT NOW!
I Then said to him, I reset it to 0, I said this would happen...
He then took his now perfectly running Laptop and Ran away...
tl;dr
Tech support for friend, Reset PC to 0, Freaked out AF...4 -
I have just thought of the perfect solution when support for fucking ancient IE versions creaps in the requirements (and asking the assholes to produce numbers to support the crazy does not help)
Just do browser detection and if IE < 9 Replace body with one of those winXP alert boxes that tell them there Computer is infected and that they can get a free scan (it's what they are used to anyway). Put a link to the installer of your favourite browser over the entire image.😎
Good news is 100℅ code reuse! Works on every outdated IE and every website that requires IE support.
4 -
Was explaining a technical concept at a "family" dinner. Suddenly stepmother wanted my help for something technical.
Stepmother: Say Awlex, could you help me install some software I recently bought?
Me: (Not this shit again) I even don't know what software you're talking about. How is the software called, what does it do?
Sm: it's calles digital... *long pause*
Me: (I don't like where this is going)
Sm: software... *another long pause*
Me: (fuck me harder than that lightly clothed woman outside)
Sm: something... *long pause*
Me: (alright brain, which way out of here doesn't involves me creating a bullet hole in either one of us?)
Sm: And you can use it to sell something...
Me: (tf do you event sell?!)
Sm: but not like ebay
Me: (what is it then? A platform for selling services? I don't even know what kind of software you'd have to install, given that most of these platforms are be web applications, whcih makes sense for selling stuff on the internet)
Sm: Anyway, could you help me install it? It would take me hours to get into it.
Me: (You think just installing would solve it? As soon as I install it, you probably expect me to be your walking manual as well, don't you?) Look, I'm gonna be honest with you, since I started working I don't have nearly as much free time as I used to have (Not everybody works when they feel like it, you know that?) I get home at around almost 7pm (most of the time) and don't really wanna work afterwards. Most of the time there's a support service from the people who made this software and they would be glad to help you. (Sorry support team, for pushing this bundle of incompetence onto you, but I guess she didn't even listen to my advice).
After that she didn't back down and still wanted my help. Then my grandmother derailed the conversation and got me out of this. When I thanked her later she yold me that she saw I saw uncomfortable and wanted to help. I love my grandmother.
So I am not going to be your "family" tech support. You b(r)ought this onto yourself. Are more than twice my age and still can't use your brain to solve problems like these on your own and you can even less reason abiut your motives and desires when asking for help. I am sick of you and shutty opinions about people, just because I work as a software engineer doesn't mean I'm exist solely for satisfying your unreasonable desires.
Stop offending me and my profession and get yourself some common sense.
Protip #0: Give me one fucking reason to help you, because you're not family enough and your personality really doesn't bring forth any emotion but annoyance5 -
So, as a programmer, I'm basically the go-to tech support guy for my family (and now my gf's family).
So, my gf's mum updated windows and her computer stopped playing around through headphones, asks me for help.
I've got no fucking idea, I don't even use windows.
She's like "if your computer did this what would you do".
"I'd google the problem and randomly try solutions until it started working again. And hope I didnt break anything else."
She didn't seem happy with my debugging technique...13 -
Today I noticed that my first name on my Apple Developer Account was totally wrong, even though the name on my Apple ID account was correct. Trying to fix the wrong name sent me to the Apple ID Account page with the already correct name. I contacted support.
It turns out the developer accounts pull info from your Apple ID at creation time, AND NEVER AGAIN. WTF? So you can not make changes to your dev account, because they are non-updateable..
The fix? Sending a copy of a photo ID to the supporter BY FAX?!?!? This is Apple we are talking about.. in 2017.. I don't know anything anymore -
THE RULES OF TECHNICAL SUPPORT
Rule #1: The Customer Lies
Rule #2: Rule #1 still applies when the customer is your coworker
Rule #3: Customers following instructions is like characters dying in a movie: if it didn't happen on-screen, it didn't happen.1 -
I recently got mailed by our support department.
A customer using my program experienced performance issues after updating the whole system; attached is a video recorded by the customer clearly showing the difference.
I watched the video: the old version took 20 seconds to load. The new version 26. After querying the data, it's shown in a list.
The updated version showed 61 datasets instead of 6 in the old version.
I asked the supporter if he even watched the video and he answered: sure, and I'm able to see the performance issue!2 -
* Urgent support ticket comes in.
* Switches to working on it.
* Urgent support ticket comes in.
* Switches team member to it.
* Urgent support ticket comes in.
* Gets dev team to help with it.
* Urgent support ticket comes in.
* Asks CEO to help on ticket.
* Urgent support ticket comes in.
* Cries.
* Urgent support ticket comes in.
* Prays to Mecca.
* Urgent support ticket comes in.
* ...
I then find out two more urgent support tickets are about to come in.
And then another one.
Help.
4 -
"PLEASE COME QUICKLY OUR INTERNAL NETWORK IS FUCKED!
-Uh, mam', could you describe the problem?"
Spent an hour, trying to fix this "network issue". Basic level 1 and 2 support. Can't connect using RDP on the server. No teamviewer either. Unplug, replug everything. Restart the server, the router, the switches. I knew that it was something dumb. I spent 3h on the highway.
To find.
That the fucking.
Ethernet cable.
Was plugged oN THE MOTHER FUCKING ILO PORT! FUCK HP, FUCK THIS, FUCK ME BECAUSE I SHOULD'VE ASKED FOR A PHOTO.
"It's fixed, mam'. Did you touch something when it was working?
-Uh, no, I swear. Also, could you please take a look at our printer? It's not working. It was out of ink so I changed the cartridge yesterday, but today it's not working!"
The cartridge was not inserted correctly.
Then she nicely made me a coffee, thanking me for the fix and asking what the problems were.
Just kidding.4 -
Support elevates a ticket.
Ticket: customer is getting a weird error uploading photo.
Can’t recreate. Tell support to call them back. I’ll sit in on the call.
Watch the process. Noting extraordinary...
Hmm.
Me: can you get the customer to open the pic in photo viewer?
Support asks as much.
Support: uh, he says he gets a similar error opening this photo in the photo viewer.
Me: 🤦♂️ that is a corrupt file! -
So, I found this :
Dear Tech Support:
Last year I upgraded from Girlfriend 7.0 to Wife 1.0. I soon noticed that the new program began unexpected child processing that took up a lot of space and resources. In addition, Wife 1.0 installed itself into all other programs and now monitors all other system activity. Applications such as Poker Night 10.3, Football 5.0, HuntingAndFishing 7.5, and Racing 3.6. I can't seem to keep Wife 1.0 in the background while attempting to run my favorite applications. I'm thinking about going back to Girlfriend 7.0, but the uninstall doesn't work on Wife 1.0. Please help!
Thanks ...Troubled User
-------
REPLY:
Dear Troubled User:
This is a very common problem. Many people upgrade from Girlfriend 7.0 to Wife 1.0, thinking that it is just a Utilities and Entertainment program. Wife 1.0 is an OPERATING SYSTEM and is designed by its Creator to run EVERYTHING!!! It is also impossible to delete Wife 1.0 and to return to Girlfriend 7.0. It is impossible to uninstall, or purge the program files from the system once installed. You cannot go back to Girlfriend 7.0 because Wife 1.0 is designed not to allow this. Look in your Wife 1.0 manual under Warnings-Alimony-Child Support. I recommend that you keep Wife 1.0 installed and work on improving the configuration. I suggest installing the background application YesDear 99.0 to alleviate software augmentation.
The best course of action is to enter the command C:\APOLOGIZE because ultimately you will have to do this before the system will return to normal anyway.
Wife 1.0 is a great program, but it tends to be very high maintenance. Wife 1.0 comes with several support programs, such as CleanAndSweep 3.0, CookIt 1.5 and DoBills 4.2. However, be very careful how you use these programs. Improper use will cause the system to launch the program NagNag 9.5. Once this happens, the only way to improve the performance of Wife 1.0 is to purchase additional software. I recommend Flowers 2.1 and Diamonds 5.0, but beware because sometimes these applications can be expensive.
WARNING!!! DO NOT, under any circumstances, install SecretaryWithShortSkirt 3.3. This application is not supported by Wife 1.0 and will cause irreversible damage to the operating system.
WARNING!!! Attempting to install NewGirlFriend 8.8 along with Wife 1.0 will crash the system.
(see Wife 1.0 manual, Apologize, High Maintenance & Secretary with Short Skirt)7 -
!rant !dev
True story. Some years ago I worked, for a network manufacturer in the support department. One of me jobs was to help end-customer (private people) over the phone, who could not get online.
One day a 60+ year old woman called the support line, because se could not get on the Internet. And because our name was on the router, she called our support.
A colleague of mine took the call, and we could quickly see by his expression the it was "One of those calls". The minutes went by and they had gotten no closer to a solution after 45 min.
That was when I herd my colleague say "Well from what you tell, all the settings here are fine. Can you please close all the windows, so we can look at other settings". My colleague the looked weird and said, "She just told me it takes some minutes to close all the windows, so please hang on.".
After 2 min time the woman came back to the phone and said "I have now closed all the windows in the house, except one ceiling window that only my husband can reach. Hope it doesn't matter".2 -
Dear companies of the world.
If you offer customer support over Intercom, and the officer is a cute boy, I am gonna flirt like hell.
Keep this in mind.
Or maybe you do... maybe the photos are thirst traps designed to make us more forgiving... 🤔5 -
Saw this on Facebook and couldn't help but share here! 😂
A young woman submitted the tech support message below (about her relationship to her husband) presumably did it as a joke…
The query:
Dear Tech Support,
’Last year I upgraded from Boyfriend 5.0 to Husband 1.0 and noticed a distinct slowdown in overall system performance, particularly in the flower and jewelry applications, which operated flawlessly under Boyfriend 5.0.
In addition, Husband 1.0 uninstalled many other valuable programs, such as: Romance 9.5 and Personal Attention 6.5, and then installed undesirable programs such as: NBA 5.0, NFL 3.0 and Golf Clubs 4.1.
Conversation 8.0 no longer runs, and House cleaning 2.6 simply crashes the system. Please note that I have tried running Nagging 5.3 to fix these problems, but to no avail.
What can I do?
Signed,
Desperate
The response (that came weeks later out of the blue):
Dear Desperate,
“First keep in mind, Boyfriend 5.0 is an Entertainment Package, while Husband 1.0 is an operating system. Please enter command: I thought you loved me.html and try to download Tears 6.2 and do not forget to install the Guilt 3.0 update. If that application works as designed, Husband 1.0 should then automatically run the applications Jewelry 2.0 and Flowers 3.5.
However, remember, overuse of the above application can cause Husband 1.0 to default to Grumpy Silence 2.5, Happy Hour 7.0 or Beer 6.1. Please note that Beer 6.1 is a very bad program that will download the Farting and Snoring Loudly Beta.
Whatever you do, DO NOT, under any circumstances, install Mother-In-Law 1.0 (it runs a virus in the background that will eventually seize control of all your system resources.)
In addition, please, do not attempt to re-install the Boyfriend 5.0 program. These are unsupported applications and will crash Husband 1.0.
In summary, Husband 1.0 is a great program, but it does have limited memory and cannot learn new applications quickly. You might consider buying additional software to improve memory and performance. We recommend: Cooking 3.0.Good Luck!’
Good Luck!4 -
To my horror I've been asked to cover some small jobs for support whilst he's away.. First tap on my shoulder, can you look at my laptop? it's not charging...
Is it plugged in and switched on at the mains..
Yeah, I'm not silly.
It was neither plugged in or turned on.
I made the long and hard transition to DevOps, I now know it was worth it.
Rant Over1 -
This happened when I got my first IT support job. Naturally as a 1st line support you get to do the fun and not at all tedious thing of resetting passwords.
So I take a ticket from one of our HR people where they say that 3 new employees can't access a certain system.
Without going into too much detail here I reset the passwords according to our procedures and be done with it.
But at the end of the day it turns out that one of those 3 new employees was the new CEO, and he was known to be not the most pleasant of people to work with.
So ofc there was a chain of emails with the words "How can someone not know who I am" in there somewhere.
Had a nice stressful weekend wondering if I'll still have a job after Monday and we had a whole new password reset procedure created because of that.3 -
Been a while but I'm back with fresh rants.
If you look in my history you will see support wanted us devs to start paying for writing bugs. Now the release presentation has passed but we're still in crunch time because we can't put clients onto the new version yet. And in the meantime our coffee machine broke. So support has started to manually pour coffee, which was actual real nice of them.
Now yesterday I'm in a hurry and the coffee is out so I decide to pour a quick cup for myself with the leftover grounds. When I'm back at my desk I get a call asking if I just made coffee. I'm like yeah something wrong? Proceed to get chewed out for being selfish and that they see how it is with me, then get hung up on before I can even explain.
So yeah not only is my company too cheap to get a new machine, the lack of one causes drama.
Today however our network guy, who was present when my colleagues asked what was with the weird phone call, brought in his own machine and let me have coffee from it. Meanwhile suport can keep their crappy manual pouring. And I don't need to go into their office anymore.3 -
Just finished dinner and the phone goes:"hello I am phoning from Microsoft support" *cracks knuckles* let the games begin3
-
Me vs Facebook support
Me: I'm having trouble with xyz even though I followed your instructions. You have problems with the Arabic language*insert very detailed and professional explanation here with links*
FB Support: please follow the instructions here *insert link*
Me: I already followed those, that's why I'm asking for your help. Please provide detailed instructions.
FB Support: We can't help you, we don't provide detailed instructions, please follow instructions provided in said links.
Why the fuck are you called support then huh? I can read the damn documentation.. Hell I get paid for reading the motherfucking documentation!!3 -
First year at university, prepared to set up multiple electronics.
rPi, arduino Ethernet shield, laptop, and desktop.
Brand new netgear switch to satisfy my internet surfing needs....
After setting up my devices, I realized none of them have internet. Hm. The feed port on my switch wasn't blinking either. So I tell the front desk, and a short 7 days later the port is back on. Yay, problem solved.
One morning I arise to see the port dark and inactive. Furious I use my laptop to share an internet connection while my actual port is "broken".
Support ticket is reopened and this time I get an email saying the port was disabled due to a security issue.
Me: what's the issue?
IT: there was more than two devices connected to the port
(OnLy TwO dEvIcEs PeR port???)
Me: oh okay I will only connect two.
The next day the port is disabled, again.
Me: can you tell me why it was disabled?
IT: a switch was detected being used, security error.
Me: how do I connect more than one device to the port without a switch???
IT: ...
IT: Please only connect one device.
🤔10 -
A friend of mine who works in tech support at a college gets this call. The guy on the other end (a college professor) asks how to open an application on his computer.
Tech Support: "There should be an icon on your desktop."
He then hears this strange rustling noise over the phone.....
Tech Support: "What are you doing?"
Professor: "You said to look on my desktop."
Tech Support: "Ummm, hang on. I'll be there in a few minutes."1 -
Fucking Amazon rant again...
TLDR: Amazon specializes in “the last mile”. They are repeatedly allowing a 3rd party shipper (Purolator) destroy their main value proposition. Thoughts at the end.
Me on the phone with their support...
Me: so it says my package was attempted to be delivered today. I did not get a call or notification or anything and I have been working from home all day to wait for the package.
Support: -Sigh- yes, I can see it was Purolator we have been having trouble with them lately.
Me: ok, so are you able to see what happened?
Support: let me put you on hold.
.......
Support: So they said they will not call for a delivery, did they use your building buzzer?
Me: Nope, just stood outside the building and then left I guess.
Support: -sigh- Well you can pick it up at their depot. Let me get you the address.
Me: The one by the airport?
Support: Yes it looks like it is about an hour away from where you are. And they are only open during work hours.
Me: So, after working from home to get this package you advice is to take 3 hours off work and go there to pick it up?
Support: Well, we can refund it? If thats what you want.
Me: No, I would like the package I ordered please.
Support: There is nothing I can do sir.
Me: So before I hang up let me see if I have it straight. When I order a package from Amazon, do I have an option of who ships it?
Support: No, I’m sorry but that is decided on our end.
Me: And I have had this problem before with this shipping agent. So, your telling me that when I ship things to me with Amazon that I have no control of wether I even get the package? Your telling me it is literally a coin toss as to wether or not I ever get my package?
Support: yes sir, I’m sorry but that is all I can do.
Me: So you realize that, for example, if I went to my local grocery store and it was a coin toss that I could take my groceries home (even after I paid for them) then I will always go to another store....
Support: yes, I know. There is nothing I can do.
Me: So from now on I have to order items, wait for them to be shipped, check the shipper and then cancel the order of it is them?
Support: -sigh- you cannot cancel an order after it has shipped...
Me: wow. Sure is great being a prime and audible member. I get fast delivery of 50% of my packages and no delivery at all of the other 50%. Sorry for the sarcasm...
Support: I’m sorry I can’t help more.
Me: So just to clarify. I can expect NOT to get the package I ordered?
Support: sorry
Me: have a nice day.
————
Here are my thoughts as a student of business...
Amazon specializes in “the last mile” (in their delivery service anyway) and when they deliver the package they also deliver on that value proposition.
However, now it seems that one of their shipping providers is failing at getting packages that last mile, which is resulting and destroying the idea of their value proposition in a customers eyes. (Affecting more than me as the rep said)
Now, instead of believing that Amazon will get things to me, saving me that last mile trip to the store etc., I firmly believe that it is a toss up as to wether I will ever receive my package (based on carrier)
I know that if I was in Amazon’s position (a carrier hurting my overall value proposition with consistently unacceptable service) that I would come down on them with a force they have never seen or drop them entirely.
But of course, every company reaches a point where they have such market share and sway that they take their eye off the ball when it comes to their value proposition to customers.16 -
To people who have done tech support:
Shoot me. Do you know what it is like to teach kids to use a mouse? Or even type in a keyboard? They don’t even know how to double click. Gotta call google chrome the circle of colors for them to understand. Some think the video that is giving the instructions is actually them doing it. So when it ends they are like alright done.
FYI: working in an internship currently where we teach kindergarten up until 5th graders from scratch to Minecraft modding. Btw it is an unpaid internship.10 -
- Back in October 2019 -
- Me: Hey, these two servers are having weird problems. Several services we use stop functioning every 7-10 days. I can temporarily fix them by taking them off the domain and putting them back on, but I don’t know why they’re happening or what further damage this workaround causes.
- Boss: Thats not good. Well. Keep doing the fix when it’s needed.
- Me: We should really reach out to someone at Microsoft through our support plan. I have no idea how to fix any of this and it’s making our Hyper-V environment very unstable.
- Boss: K. Let’s not worry about that now, let’s just keep working around it.
- In January 2020 -
- Me: Hey boss. More and more errors are generating from these servers. I’ve created a log of everything Ive found to hand off to a support agent. We really need to.
- Boss: Okay. Let’s talk to our internal team that uses Hyper-V and see what they did since they don’t have any problems.
- Me: Its not Hyper-V specific. It’s stemming from AD and authentication. It causes problems even without Hyper-V installed, so I don’t think it will help.
- Boss: K. Let’s just do what we can with what we got.
- Today, May 2020 -
- Me: Hey. The servers no longer work at all, and the workaround has no effect anymore. I’m completely stalled on my project now and have nothing to do.
- Boss: What?? What happened to them?
- Me: *Sends 17 page PDF file documenting all found issues, errors, warnings, and weird anomalies in both servers, as well as troubleshooting steps I’ve already performed*
- Boss: None of this makes any sense. I need you to start troubleshooting right away.
- Me: But... I can’t... *Sends screenshots of errors having no search results on the web, screenshots of Microsoft Support Techs on forums telling me we need to open tickets with Microsoft directly, other reasons why I’m completely blocked*
- Boss: Keep trying to figure it out. We need this resolved as soon as possible and we can’t let it happen again in the future.
Now I’m completely alone in our office, bitterly staring at the servers, trying to force an epiphany on how to fix these dumb boxes.7 -
Doing occasional first & second level support besides my actual job of coding can be fucking annoying and time consuming.
Just let me code in peace and listen to doom metal!
"Blabla our 17 years old plotter does not respond blabla fix it please"
"My computer is so slow, make it faster"
Go die in your filthy office chairs by being pierced through the stinking butthole you ignorant endoplasmatische retikula!1 -
So I was talking to the support engineer at PayTM regarding their integration in my app. Idiots!
Many users in my app want PayTM as the payment option. I am using their API and after trying for a few hours, when it was just not working even though I followed their guide and docs, I decide to call the support. After I described him the errors I was getting, he asked me to follow the docs which, being a developer myself, I already did. When I told him that I have done everything exactly as mentioned in the docs, he asked me to hold the phone. Came back after 1 minute and said, "Sir, I discussed the issue with my TL and he says that our API does not work in PostMan."
I hung up.
I managed to make it work by trying evening I could possibly do. But I am amazed what kind of people are running such a giant company. PostMan is made to test APIs. Idiots!4 -
I called customer support for an unnamed site.
I: I don't seen it when I refresh page
Support: press CTRL + f5
I: I tried, I still bad
Support: remove memory from your computer and reinsert it. Then it will go.
Wtf, Best support ever :)2 -
I work as the entire I.T. department of a small business which products are web based, so naturally, I do tech support in said website directly to our clients.
It is normal that the first time a new client access our site they run into questions, but usually they never call again since it is an easy website.
There was an unlucky client which ran into unknown problems and blamed the server.
I couldn't determine the exact cause, but my assumption was a network error for a few seconds which made the site unavailable and the user tried to navigate the site through the navbar and exited the process he was doing. It goes without saying but he was very angry.
I assured him there was nothing wrong with the site, and told him that it would not be charged for this reason. Finally i told him that if he had the same problem, to let me know instead of trying to fix it himself.
The next time he used the site I received a WhatsApp message saying:
- there is something clearly wrong with the site... It has been doing this for so long!
And attached was a 10 second video which showed that he filled a form and never pressed send (my forms have small animations and text which indicates when the form is being send and error messages when an error occurs, usually not visible because the data they send is small and the whole process is quite fast)
To which I answer
- It seems that the form has not been send that's why it looks that way
- So... What an I supposed to do?
- click send
It took a while but the client replied
- ok
To this day I wonder how much time did the client stared at the form cursing the server. -
As proud as I am of getting GameMaker studio functioning properly under a VM and then being able to automatically push the games to the Linux desktop... It still pisses me off that some people just refuse to support Linux because of 'no one wanting it' or 'it's not worth supporting all the different distributions', when people are using 20+ GB of storage just to run your application on a Linux desktop clearly proves that people actually want this... (That's also ignoring the thousands of other users who keep asking for it)
10 -
Company calling for support. Printer in machine room makes unusual noises. There are 5 loud 90 dB machine roads forming metal. And the first thing they hear through the hearing protection is....... a printer making silent squeaky noises...
-
Today in the tech store I asked an assistant where to find the CAT6 ethernet cables.
He said he didn't know and ended up in asking me for technical support.4 -
!wk66
Maybe?
If we (Web makers) stop making [ie,safari,android native browser] compatible websites... Maaaaybe, just sayin' maaaybee THEY will take some time to support web standards ?? maybe ?10 -
Well, everytime I build a pc for a friend I'll always end up telling myself "this is the last time". Not bc I have a problem with building pc's, I love it, but its the "free of charge" 24/7 IT-support my non techy (techii?) friends expects from me after the build is done I hate.
So here's the deal.
A week ago I built a brand new pc for a friend, as usual (bc he's a good friend) I told him that my "fee" would be a couple of beers and the train ticket up. So I got there, built the pc and we hooked it up to his monitor. About 5sec in to windows the screen went black. My friend started to panic, and I started to check if all the components and cables were hooked up right (tho I've done this a couple of times, shit can happen) but found nothing was wrong.
I had to take the train home, cause it got late AF and I live in another city, but I told him to try another cable. Felt bad AF for not being able to help him.
Flash forward 2 days, my friend started messaging me late in the evening, complaining about how he had tried everything and ultimately had to leave the pc at an (as he called it) "proffesional" who charged him 100$.
I felt even guiltier about that one, asked him if he tried to change the hdmi, but he said that's in The hands of this guy now.
Two days later this PC God gave him an answer.
Guess What he told him?
CHANGE THE ***** HDMI CABLE.
Well, shit..
Afterwards he wanted help installing drivers over fb-messenger.
I love my friends, but man why do I do this to myself.3 -
"A user got this error, can you help?"
Can you at least tell me WHERE you got the issue? How you got to that point? Anything??!?!?!?!?!?!?!3 -
I hate lying customers.
Today a customer opened a support ticket related to his website account. Apparently he is losing his session right after the login success.
I've debugged everything, checked all logs and couldn't reproduce it.
I know every bit of business logic on the website by heart.
The only explanation could be that his browser either doesn't allow cookies or expires them after page change.
So I asked him to check.
"Yes, cookies are allowed in my browser" he wrote.
Well... fuck me... I will change the code to put the session ID in the URL as well. If it works - and I'm 100% sure of that - I will personally mail him a collection of the finest turds.4 -
I once had to deal with GoDaddy customer support telling me their servers only support putty for SSH.
Well, fuck you! I use Linux and I SSH with a single command in terminal, no doubt putty is great but get your senses straight that putty is not the only way to SSH when you are being customer support for a tech company, don't just fucking recite a phrase list. Besides, they should understand Windows with putty is not the only way to SSH into servers, juicessh via Android, openssh via Linux, etc...
*btw, before you all rant about me buying from GoDaddy, I was lead dev for a startup few years back and they had already bought it from GoDaddy. Ofcourse they also provide free offers along with an order, which often includes email addresses, annoying support, gut-wrenching quality of service access...1 -
working in IT support sometimes makes me wonder if people are really that stupid or they try to test me if i am really stupid.8
-
Today the corporate proxy decided to flake out on me. Every single external site was blocked.
I was shown a very helpful page informing me the site I wanted to visit was blocked. If I had legit need to access the site or believe the site was blocked in error I could contact IT via a helpful link.
And yeah, the IT support site was blocked by the proxy too.1 -
My coleague's story
- before leaving after long day at the office final look at support cases (after official support hours)
- sev1 ticket logged an hour ago, noone called us (although should have; after support hours)
- angry manager calls and demands to get in touch with the client immediately (we're already after support hours, FTS should pick the case, not us)
- we reach out. Customer has business-impacting case
- after initial info gathering: some cert got expired, they got a new one and placed it in the app's directory. The app still does not work
- the first question we ask: "are you sure you have placed it in the right directory?"
- "yes, we are sure. No problems there" - answers a voice with indian accent
- noone finds the root cause for hours.
- It's already 1am
- someone from client's specialists comes up with an idea: "are we sure the cert is in the right place? Let's try to move it to the same directory the old one was in the first place"
- .................................................
- production is working again
- "Why didn't anyone from support suggest this?!?!"
- .................................................
- 2am. Case solved, manager is informed everything's allright now.
- In the morning we get yelled at by the manager bcz we supposedly missed a sev1 ticket and were incompetent during the conf. call
This reminds me why I stay away from support. And why I started hating people. And why I do not work with indians (our ways are too different for me to stay sane and not to kill anyone).3 -
I guess im a pretty soft guy, but my boss keeps asking me to be rough with our clients because they are abusing our support service(me).
Im just not that guy..
what do?7 -
me: *starts receiving emails of clients having technical problems and errors and asking for help* wat, im being flooded with all these mails!
me: *sends email to boss* umm... i think im receiving the wrong mails...
boss: nope! from now on, you'll be in-charge of tech support for our clients. good luck and merry christmas!
me: *dies internally* happy holidays to u too5 -
The moment a support tells you they won't fix the bug, because it had existed for so long that it's a feature now.1
-
Remote server software installation support is great!
You can watch them trying to understand where what is on the file system, they repeatedly switch between windows without doing something on either of them and they set your IE browser policy to allow all kinds of domains & sites which are preventing them from downloading their software.
Todays guy did not know how to transfer a file between the local machine and one in remotedesktop. 😄
(If you do support like this, then don't get me wrong, I'm not making fun of you personally, it is just funny to watch if you have to actually sit there and wait for the support to finish.) 😉1 -
Hit a snag with Grommet UI library. Fired an issue and Alan Souza, the creator, replied in just two minutes. He also caught me typing to Slack, told me that he'd already seen my issue, apologised and promised to fix this.
That's what I call "great support".
2 -
Raised a support ticket with an api provider about unclear error messages. They were as confused as I was and as the thread continued I essentially ended up debugging thier application for them!3
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So a couple of days ago we noticed a strange behaviour with a playment plugin for an online shop of a client. We opened a ticket in the support center and got a response that basically said "Nobody ever reported this behaviour. Therefore this is not a bug."3
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Client: my video player has two play buttons.
Me: ok that's weird let me check yes it does have two play buttons your right so turns out the client has taken a screenshot of another video player with the play button still on it and used that as their poster image hence two play buttons.
Finding it impossible to explain this to them arrrrggggghhh why why why1 -
Why am I sad, depressed, demotivated, you ask?
Because I was asked to create-react-app with nodemailer, it worked well on heroku, YAYYY MEE, "
"NOTHING GOES WRONG IN DEPLOYMENT FUCK YEAH"
Little did I know that was a "demo" for the business people, My superior / manager/boss wants me to deploy on 1and1 service provider,
> Okay 1 and 1 service provider does provide Nodej, so it shouldn't be hard.
> Turns out it is a Windows hosting server IIS 10 without URL Rewrite.
> *INTERNAL SCREAMING*
I went up to him to talk about this issue and requested to let me talk to 1 and 1, and get this sorted
> But bro, if we cannot fix it, I think they also cannot fix, probably.
*INTERNAL SCREAMING AT PEAK*
I just want URL Rewrite installed on IIS10 so that I can move on to the next project.
A little background for this project
> No support from him during development.
> I personally used HD Images, because why not?
> Website seems slow because of HD Images, and now he complains about it.
You fucking (managers) want a website to be scalable and fast and yet you choose to focus on B U S I N E S S instead of support the real guy.
I'm fucking sick and tired, it took me 24 hours figure out the issue because there is nothing on 1 and 1 support/ forum/help center.
Another 24 hours to try and fix, yet no luck.
I'm gonna finally point the domain name to heroku. Fuck, I'm so fucking done6 -
Several years ago I joined the company I currently work for, as a software support person, with the intention of eventually moving toward the development team.
After a few years doing that, I gradually realised that working in the development team for our products didn't seem that appealing after all, so I went for a more technical support role (essentially debugging all the really complicated problems and reporting the bugs to the devs) which I find fascinating - trying to solve these puzzles is an interesting challenge. It can take days, sometimes weeks to get to the bottom of something really inexplicably weird.
As part of this I get to do some internal dev work on the teams projects (nothing that gets used directly by external users though) and have learned loads of things from my boss over the years (even before I joined this team).
It has its frustrating moments of course but I am definitely glad I didn't follow my original intentions of just being a developer on our main products.
Sometimes what you think you want isn't actually what's ideal for you :)2 -
One of the worst support threads I've come across.
http://answers.microsoft.com/en-us/...
Context: Trying to open a transparent image that is mainly black. But not being able to see it due to the default black background.8 -
story time:
I use onedrive for sharing some files and shit. So one day one of my folders, which I got from a downloaded zip, caused an error "files couldn't be synced because of unallowed character in the title".
Turns out there was a space at the end of the folder title. I change the name, I get some error.
"Okay, no problem, I don't need that folder anymore anyway" So I delete it, doesn't work, the error message reads "Can't delete folder because it no longer exists.". "What the hell" try deleting it some more. Emptying it before deleting. Deleting the parent folder. I try formatting it before deleting. Nothing works.
Deleting from the online onedrive client causes it to briefly disappears but refreshing places it back right where it came from.
So I resort to my last hope, customer support.
I explain the whole thing.
I get a reply. Oh boy.
I get explained that if the recycle bin is full, the file will be placed back.
After that, I get an explanation on how to remove a file xD
Thanks OneDrive Team, really helpful.6 -
Pro tip. How to cut down on those pesky support emails? Break the only email link in your app I can find.
Genius.
3 -
I'm pissed off as fuck. By far these were the worst fucking 2 weeks in a very long time.
My grandma died. At work I had to do shitty tasks and IT support for stupid end users, like an overpayed PC technician. I couldn't find any time to write a single line of code on any of my personal projects.
And I still can't find a fucking developer job. I feel like I'm stuck in this IT hell forever.
Kill me3 -
!rant
What are people thinking when they are building datepickers (or any type of angular/jQuery plugin for that matter)?
Lets put all of the code in one file, place everything that should be dynamic and optimizable in constants, provide no localization support, finish it all up, publish it to bower and npm (so poor devs won't have to struggle) and last but not least don't accept pull requests with useful features for months!
1 -
So now you can sent email straight in your@buthol.ee
Special tech support for people, who leave 1star review
https://devrant.com/rants/947975/
5 -
So I work for a VPN company as the Info Sec manager long story short I'm not usually the pleb who does customer support.
But today I ended up having to do this. I spent over 1 hour helping a client that a support agent escalated the request for to me. So I figure out that his network adapters are sharing incorrectly.
I fix problem.
He tries to connect.
Denied access so I check our servers for the request and he's blocked.
I think that's odd.....
I check active subscription and this person ISNT A CLIENT THATS ACTIVE....
WHY IS SUPPORT SO IGNORANT.
UGH.1 -
!dev but tech related...
Got a device configured in a location that is fairly far away from me. It operates only through a cloud service specifically for these devices, with one of the most unreliable web interfaces and smartphone apps I have ever used.
I email my issues to the tech support who don't seem to understand the problems and can't fathom the difference between "reset settings" and "restart device".
Eventually they need to log in to my account to find out whats wrong. I explicitly state that under no circumstances should any settings be changed.
Today I find that the device has been removed from the cloud account. I physically must be near it to register it on the account again. Tech support don't seem to know what happened and the best explanation is that it is "a glitch". They have no way to add it back themselves. I have to travel to the device.
Funny how this happened after I let them access the account... -
A bit of an anecdote here:
The project I am working on at my internship has to function perfectly in IE11.
There are users using it on fucking IE6, but no one paid extra for IE6 support.
Meanwhile, Microsoft themselves doesn't support IE11 anymore.8 -
It does give you that cold rush feeling, when a low level support agent can just use some sort of "user impersonation" feature and literally send you screenshots of your conversations or other, what seems private information and should be only used for actual escalated staff, for when there's a need for an actual middleman (ie. client not paying - logs review) and for everything else there should be a test account they can do screenshots from, e.g. for general website use questions3
-
I am in love.
I am in love with all the guys and girls working at Microchip support.
I am the kind of user that does not really understand what he's doing/what he wants to do, so I am constantly stuck in stupid configuration errors or looking for impossible solutions, yes I am THAT kind of a user...
Here is a PWM working, a support guy spent some minutes telling me that I have to connect to the right pin.
Ok, he had to tell me twice.😳
Thank you, it may have taken me days to find out this.
They does not know, but there is a HUGE amount of decreasing dumb question incoming 😈
Please be kind with me, and don't get mad when things will get serious, I will probably bring hell in your office, I am very sorry for that...
Still, thank you for helping the dumbest learner-by-mistake that doesn't know how to recognize a mistake.
I can't write this in the ticket system, I hope someone of you use devRant! (atsame54 office, I am talking with you!)
You are my stack overflow, and the project I will develop with your help is quite the only thing left before my graduate.
I will owe you so much beers, love you guys!!!
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I used to think our IT Support team is the most insufferable. I'm wrong and very sorry; if you guys are here to forgive me.
On the chart now is the security team.
The head of the security team doesn't simply understand that you can fucking not mix some programming languages in the same execution environment.
He is flipping making arguments on executing Javascript in a Java environment. He simply thinks Java is fucking Javascript. Yeah, I know you can make some drifts with GraalVM; sure not in our use-case.
Cross-Site Scripting has a fucking limit. You can't just pass any piece of code to mixed with a complied code and expect it to execute. Except if I'm wrong then I need someone here to show me how because he couldn't tell me how as he was just cynical in every damn way. moda sucker.5 -
Someone stole my CC number and paid a bunch of spam ads on FB with it tonight. When I woke up and blocked it, there's been already 400€ worth of transactions done with it :(
But the real rant is that it took 3 fucking hours before I managed to get in contact with someone at FB who could actually help me. Fuck those AI chat bots & "Tenk yu kom agan" support guys!9 -
Bittrex is "amazing"...
I had lost my 2FA a long time ago (as my phone fried) and missed the account ferification deadline which caused my account to get disabled. Off we go to support!
0. Nothing to rant about at this point. I just created an account in their zendesk, logged in and logged a ticket to reset my 2FA and reactivate my account. They asked me for info, I provided it to them and got my 2FA disabled. Hooray!
1. I then asked to reenable my account. They sent me a link to restart the verification process. I open up that link and log in. I'm asked to upload some photos. I select requested photos from my galery and hit [UPLOAD]. An error pops up saying that smth wrong happened and I need to reload that site and reupload my photos. After page refresh they are telling me they are validating my uploaded info (w/o any way to resubmit my info, which, according to the error seen below, was not successfully submitted in the first place)...
2. So I reach out to the support guy again. Guess what he replies! He says he's sorry but he cannot help me any more and I need to create a NEW ACCOUNT in their support site with the same email <???!!!???>
3. I try to log in to the support portal and my access no longer works. MY ACCOUNT HAS BEEN DELETED! WTF!!!
4. I do as I'm told and create a new acc with the same email. Now I can log back in. So I'm raising a new ticket saying I still cannot finish my verification process due to the same error. It looks like it's going to be a fun ride with them so I can't wait to see what they'll reply.2 -
!rant
Neighbours asked me to help them setting up their new printer.
Bug: Installation of the driver fails.
Fix: The printer has to be turned on during installation.
I earned 20 bucks for this single press of only one button.
First-Level-Support in the neighbourhood: Annoying but pays like hell.3 -
Client: my website is down
Support: can you just google my ip and let me know your IP
Client : OMG google is down!!! Oops router was'nt plugged.
**Client is on call just incase you wonder :p -
Going back home for the holidays means becoming tech support for pretty much the whole family, unluckly.
As soon as I enter my grandparent's home, my grandpa says "Could you print some emails?". I open his laptop, and I start sweating as soon as I see the Windows XP logo popping up. He (obviously) doesn't remember his password, and the only way to access his (mostly defunct) web mail service is Outlook 2003. For some reason, the web mail provider's POP3 server dies, and i spend half an hour trying to explain it. I ended up leaving with him saying "Why are you even going to a computer engineering university."
Ah, family.1 -
@dfox and @trogus I was just wondering how do you support yourself and devrant? Do you have a day job or are you freelancing or is devrant making money to sustain you and itself?7
-
The technical incompentency of the people I try to help with their tech problems, is utterly astounding. Especially family members. For the love of God, if somebody is offering you tech support, put in at least some minimal degree of effort!
-
I just love the Windows Developer Support... but unfortunately I don't have the possibility to use it (error when try to submit an incident). :D
Maybe it's a feature, not a bug...
3 -
The IT policy at my company is down right ridiculous. You’re required admin rights to fucking move desktop shortcuts to the trash, all chrome extensions and almost anything you download from the internet is a ‘virus’, good luck getting driver support for external devices.2
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Writing some software for a school while sitting in their support-department.
A teacher comes in and asks if we can find the email adress or facebook of a woman he met on vacation because he wants to send her something.
Someone asks: 'what do you want to send her?'
A two second long silence followed...
Everyone starts laughing.
Teachers... ¯\_(ツ)_/¯1 -
PAID for a support call,
dude's answering could barely be understood while speaking English and didn't know a thing about the topic of the call itself (it was very very specific).
The call lasted 5m and was only used to schedule another one on Monday to let them understand what we're asking and come back at us with a solution.
Fucking waste of time.4 -
I had contact with the BenQ support recently.
On my small GV1 beamer, the auto switch off timer cannot be canceled by pressing a button. So I wrote them, that this is maybe a bug.
That was the answer:
"Thank you very much for your inquiry.
Insects entering the monitor through vents are a common problem that is not covered by the manufacturer's warranty as it is not a manufacturing problem.
This problem is known to all monitor manufacturers.
The cause of the problem is usually that the monitor is used in a dark environment without a secondary light source being activated.
If the insect is still alive, you can lure it out with a light source (the monitor should be turned off and cooled down).
If the insect is dead in the monitor panel, wait until it is completely dry. Then you can carefully press on the screen, next to the insects (avoid crushing them) and it should fall into the panel and leave the visible area.
Nevertheless, please send us a picture where we see the problem you are telling us, I inform you that the picture must be less than 2 MB in size."5 -
I just contacted the support of one of our service provider for virtual tours. I told them that the iframe will open the website (in target self) instead of playing the tour, and that our clients will most likely not come back to our site, when they don't see a "go back" or something. Best would be, if the iframe plays instead of opening a new tab.
Supports answer: "I sent you a video, there you can see how to get back to your website"
*sends a video of themself opening his browsing history and clicking our site*
A dream of every UX developer.
2 -
Gotta love it when your client tells his whole company that they can contact you for any question related to computers. I'm a fucking developer and no first level Microsoft Windows support.2
-
Three days ago my focus was shifted from a development role to a support role. I was shifted to replace another support guy who had used fraud to get the position. I have no experience with this role but there was decent KT and I'm catching on fine. During onboarding and KT I'm serving as the first contact for new tickets and whatnot...
Today I got a ticket with an error on our production instance that no one had ever seen before. It prevented the guy from using our service entirely. I tried to reproduce it and... I couldn't use the service either. No one could. Everything was down. I could see the sweat building on my manager's forehead.
Thankfully another member on my team has done a bit of support before, so we collaborated with each other and other teams throughout the day to figure out what's wrong and how to fix it. I'm listening to them chat remotely as we speak - so far I've been working on it 9 hours straight.
This service is used by everyone - it's a business critical service with due dates on actions and escalations to managers... Imagine if the support ticketing service for your company crashed. That means a lot of people are asking what's wrong, requiring extensions, etc. I've been answering to managers and seniors in the business throughout the day.
The best part? We figured out why the server went down, and the reason is fantastic: someone updated the server's code without telling anyone, and all they had done was remove critical parsing code. Just took it right out, pushed, redeployed. We don't know who did it or who even has access to do that. I guess I have some detective work cut out for me after we've fixed everything that was broken by that.
I miss coding already.1 -
Last week i couldn't use a website to download a product because it failed on every browser and even with addons deactivated. The error said "please input the version" and version is a checkbox.
Wrote to support.
Me: "Download does not work! It gives error xyz. How can i get the product?"
Support : "Oh, you can easily get it from our download page."
Do you even read your mails?!? -
Man I fucking love debugging Windows applications... OpenVPN dun shit the bed because the management interface is locked (on the Windows client I presume?) - so poke that error message into the Gargler along with "openvpn windows"... First result, OpenVPN forums. Excellent. ... Some dickhead in the forums: "this is the wrong forum, this is for Access-Server users, and you the user MUST have terminated the process".
Come fucking on! If only I could replace this fucking device with a proper OS already (and no I can't). Windows itself being a clusterfuck is one thing but the goddamn support around it. Atrocious!4 -
WTF IS THIS? Been popping up all day.... I tried googling but official support says to uninstall Office and Visual Studios....
WTF MSFT!!!! Quite frankly it feels even tech support at tech companies aren't very competent.... just staffed by a bunch of call center monkeys?
5 -
Oh goodie, my support ticket has been updated.
It's blank..
Way to go company !
Talking to other customers, they tell me, if you are a user of their freeware version, they don't offer support (Even though this isn't mentioned anywhere, and you can summit a support ticket from your account..) so all you get back is empty replies..
Why even bother sending back a reply if its empty ! -
I was returning something at MicroCenter the other day. The guy in front of me was picking up a laptop be brought in to have fixed. They had replaced the motherboard, and put all his old data on an external drive.
"So what's this?"
"This is an external hard drive. We copied all the data from your laptop onto it and put a fresh install on it."
"So .. how do I get to it?"
"You just plug it in, over USB."
"So how ... how does that work."
This goes on for a while. Shop owner has to start his computer. Plug in the drive. There was a lot of, "So everything that was on here, is now on here?"
The guy had no basic understanding of external hard drives, USB, copying files ... thankfully while the files were copying from the hard drive to his desktop, he said he needed a longer cable to the router so he could put it on the other side of the room. It took the guy behind the desk an unreasonable amount of time to direct him to the isle with the Ethernet cables, but once he did, I was finally able to return my item.
I'm glad I no longer work in desktop support.1 -
i often do tech support in chat rooms in my free time (because i like spreading good will,) so here's a tech horror story
"""
"hey, can you help me fix something?"
sure?
"so i dug my old XP machine out of my closet and replaced the bad Ethernet card with a different one and when i plug in the ethernet cable the PC bluescreens."
# oboi
did you install the drivers? Sounds like it needs drivers
"no"
then install them
"no"
why not?
"it doesn't need any"
why do you say that?
"it said \"This device is set up and ready to use.\" in the balloon in the corner"
it has generic drivers to deal with devices before the real drivers can be found
"shouldn't they work?"
some devices need the extra support provided by the intended drivers, so the generic ones cause issues in those cases
"ok, well, where do I find them?"
do you have a model number?
"yes, it's " # scrubbed for... privacy? i dunno
gimme a few minutes
<insert 45 minutes of aggressive Googling for (str(DEVICE_MODEL_NUMBER) + " xp drivers")>
alright i have the drivers, go here:
# again, removed for... idk.
"they don't work"
# oh here we go
why not?
"These drivers are not compatible with your system architecture."
what version of XP are you using?
"XP Pro"
x86 or x64?
"x64"
# fucking...
ok so this is gonna get real complicated real fast: use x86 XP or I can't help you, none exist for x64 XP.
"oh ok"
<User left the IRC channel.>
"""4 -
I need a cloning machine for those days when 3 clients call support for top priority issues and each one needs it in the next 20 minutes2
-
user an support: bekomme keine push-nachrichten.
support: darf ich ihre User-ID haben?
user an support: CHE-123.456.789
support an user: nein, das ist unserer Mehrwertsteuer-Nummer, wir brauchen ihre User-ID.
User an support: mann seid ihr umständlich, nehmt doch die Nummer und probiert es erstmal.13 -
Applied in a company for a development work, as I have been a developer for some time now and want to switch jobs. The new company was larger and I had no experience of how processes work at larger companies.
I got a call and after the usual chit-chat I got asked if I would be interested in a support role. Since this was new to me I was afraid to flat-out say 'no', so I told them that I had applied to a developer role through their website. They said that theirs is a service-based company and interaction to clients is something everyone has to do. I started digging, as to why the current position is different from the one indicated on the website.
After some more conversation, the call ended.
Later I came to know from an acquaintance that there are both support and development roles at that company and since support positions are few people's "first choice" they first try all the candidates that call; those that fit into the support roles are assigned there.
Needless to say, the compensation and general nature of the support jobs is much inferior to proper development positions.
I dodged a bullet.3 -
I will NEVER work in customer support. When my friend said that, I thought ,,it can't be that bad". Now I understand him. Well, once you experience how it is talking with that idiots... Two fucking senceless hours. Words cannot explain how much i hate it.
-
My conversation with Avalara support (API for taxing):
Me: Hey I'm implementing your API for a client. The requests are going through, I get a valid response back but all goods are taxed with $0. Can you please give me a hint what I might be missing?
Sup: You're using Salesforce Commerce Cloud, requests might be blocked through their firewall
Me: I don't think so, here are some sample requests and responses I just created. The object returned matches the one in your API Doc.
Sup: This isn't a system controlled by us, no support.
Me: So how in the world can it be you don't control your own endpoint?
Seriously, if you don't want to help, next time just say fuck you...5 -
In my firm we've got a shadow IT team where I'm part of. Sometimes we need to call the "IT support team" who are lacking the knowledge of common IT sense. Some weeks ago I called them up to extend our ip range since we've got no rights to do it ourselve. They replied with: please disconnect the cable and reconnect it. (Bear in mind our lease time was 24h)
Some other guy called me up to check my pc for viruses... he was looking for the task manager so I pushed ctrl shift esc and he asked me wondering HOW did you do this? He even didn't know things like %appdata%. I had a talk with him and gave him as much tips as I could.
The poor fella
Thanks for reading my nonsense post1 -
More tales from University Tech Support:
Haven't been able to get ahold of this staff member for weeks to do required maintenance. Emails, VMs, surprise office visits, she's never anywhere to be found.
Finally my boss emails her with the subject line "Free Money", and gives her some sass in the email about calling IT back.
Yeah, she responded in minutes...2 -
I get so irritated when i see people pirate things, i get it, they want it yeah but the fact that someone gets pissed off because i use opensource software, try collaborate and better the software and support by donating some projects. Then they try and convert me to their "copy and paste" mantra. Fuck no.
If only they knew the hours and time given up from their lives, taken away from famillies and social lives developers spend trying to make apps that alfeady makes everyones lives simpler but they dont see that, they are so use to having things given to them they wont realise hoe important it is until it was taken away.
Support the developers because if it was the other way around. Regardless if you wanted it or not, you would like support. We do do this because we love it and with everyones help, we can progress forward together.
I really dont care that i look like as ass to the guy now, i really dont care what takes from it but just venting i guess..1 -
Product owner: when will you have that script written and submitted to DBAs?
Me: if nobody bugs me, hopefully COB today.
Product owner: great!
*user support*
*user support*
*user support*
*user support*
*user support*
Team lead: write this other script.
Me: I just finished user support, I have another script to write first. Does yours take priority?
Team lead: yes.
Me: ok....*sigh*
*writes 2nd script*
*submits 2nd script to DBAs*
Product Owner: you done?
Me: *face palm* ......NO! -
I allowed my previous employer to move me from a developer position to a support role and I didn't even complained about it.6
-
"So, my company made a Mother's Day video, with photos from mothers around the company, with their children and stuff. A while ago they sent an email asking for replies with photos from those who wanted to participate, blah blah.
Then the video came out, and some people were missing. They complained.
HR then complained to IT Support that 'some emails didn't arrive'.
Support then replied to the ticket with screenshots of the person's own email inbox, with all the so-called missing emails.
HR then called back, apologizing for having screwed up with their own email inbox."
And this is another story of injustice with the poor IT department.
Or another story about people who can't properly manage their inboxes.
Or both. Your choice.
I just received it from a friend (I guess I should bring him into DevRant).1 -
I've always wanted to do something in IT Support, but I didn't know where to start. I've been helping my co-workers optimize their system and even helped retrieve photos from a tablet that had a broken screen; her service plan said along the lines of "if they weren't there they were lost," I was able to retrieve them in a matter of hours (Really guys! I'm shocked! It was just a broken touchscreen, the storage was just fine. I think I'll remember this moment).
And because my growing impopularity, I started a new business called The Webnician. The company is split into two sections, the Technician, and the Web Developer. Hence, The Web(Tech)nician. I am proud of my name choice.
Then I wanted to become a certified technician, so I did some research on how to become one and found out I need to take the CompTIA A+ 220-901 and 220-902 exam and... I couldn't be more excited!
I've always loved computers, and maybe my late father had some say into it. Nevertheless, I am excited to begin my journey, even though it took awhile to find where I needed to go. I hope you all can follow me on my journey and support my new business.
I don't have anything else to say, so I'll just leave here.1 -
I love 2:30 am support calls, especially for a system I know nearly nothing about and when I'm supposed to be 4th in line for a call.
Hopefully I made the right decision. Now let's see if I can fall back asleep.2 -
I used to work in IT support during my training, this is the most accurate description of the job:
If everything just works people will be like "what do we pay you guys for?" And if something doesn't work: "what do we pay you guys for?" ...*sigh*1 -
Dear Docker Support,
You suck.
--
regards,
User with unanswered ticket for a month (and not the first time)3 -
The more I surrond stuff in try{...} statements, and handle with geeky error messages that should actually never happen (e.g. "TransactionId 73545 not find for UserId 10. Look for Interaction 212345 at the logs."), the more I think our Customer Support area will someday need a Customer Support Support area.2
-
My monday started with boss calling me at 0730 asking if I could do a support-mission at the offices of the local landfill - this because 2 of the support people had called in sick and we where short on manpower. RIGHT! I said, with a sense of dread and disbelief. ended up spending much of the day there. fixing everything from default reader of pdf to calibration of mouse sensitivity.
It's not like I need to code or anything, since I am working on two different projects and in competition of a third. Finally came back to the office after been at the landfill until lunch and got another support mission; this time internal mission. namely write out from our companys database and import the data to an absolute atrocity called PowerBI so our accountant get the numbers......... FINE!!! I'll do that too, but dont come to me and cry when the project delivery date gets postponed into eternity!!!3 -
I AM going to put parts of my SUPPORT request in CAPITALS to point OUT how annoy I am.
SORT IT OUT
Seriously FUCK OFF4 -
So I was opening a support ticket on the portal of our cloud provider
I went to copy the affected database instance to put it in the ticket
for some reason ctrl+c didn't work and I pasted what was in my clipboard instead
and didn't notice until the issues was submitted
This what was in my clipboard
http://quotesnhumor.com/wp-content/...3 -
Had trouble to connect to our MySQL database, so I decided to open a ticket to the Database admins. At least they are pros and I'm sure they'll help me:
"Hey guys, I have trouble connecting to [Hostname]. I guess it's a firewalling issue would you take a look? Attached are screenshots, saying hostname not found.
Answer:
Hey Dominique, are you sure the password you used is correct? Is it yours or the sysuser pw what you sent to the server? How did you send it?
Me: (kind of confused) Hey dear admin, did you look at my error message? It says Hostname not found. What do you think how I provided any credentials?
Support: yes, I saw your screenshot and don't see any password entry. That's why I asked!
Me: Well, than... ok... go and search for another job. Yeah and consider fucking yourself. Kisses. -
I didn't realise just how retarded people are when they call tech support.
Working combined line 1/2 tech support and people just describe shit in the most unhelpful way ever.2 -
I genuinely have respect for people and their professions.
But . . . why the fuck are IT Support generally hard to deal with.
I don't fucking have access to a Service and I damn need access. Support immediately without checking says: no you do have access go to xyz find the service click on it bla bla bla.
Bitch, you think I didn't try all that and just felt like having a conversation with you?
wtf6 -
When my company decided they needed i18n cause we had one Japanese customer so we need to support multiple languages. And the customer churned after we released the Japanese version of the app1
-
Tales from University Tech Support:
Me: please send us 2 or 3 times you're available for us to troubleshoot that issue
Them: I'm available at 3:30
Obviously not a Math Major... -
Delete data because it's corrupt. Angry call from support that their data is gone but they've managed to recovered it. Try to explain why it was removed only to get told they need that data. Fine whatever but if I see any more bug reports about that unit I'm not solving them because it's the data not the code. This is why I wish they'd test on their own databases, which they have, but somehow don't use.
-
I just got ghosted by a live chat support member... Guess they finally realized they are idiots.
This is what happens when you give me some incompetent generic support staff that not only doesn't know shit but contradicts his own statements as well.
Time to give them a call and hope they have some actual technical people how knows their stuff over there....2 -
From time to time our internet slows down to 10kbit and latency goes over 1000ms or just cuts out completely and everyone starts screaming at me to fix it, what am I?! The fucking ISP's tech. support?!!! When it goes down it goes down, I can't do anything about it, I keep reminding everyone to keep a copy of their stuff on the NAS so they have access to it when this happens, no one ever listens to me! The only person that uses the NAS is me...
-
why am I feeling so guilty about this? should I be feeling guilty about this?
PS : this is not a support request. I genuinely feel bad about writing that piece of code and sense something is wrong somewhere, but I cannot figure out what. I stared at the screen for quite a while before giving up.
maybe it might reveal itself to me when I continue staring at it tomorrow.
12 -
I'm tired of our daily support meeting. That's almost one hour i lost everyday in which i could ne productive in my project🙄
Everyday the god damn same stories about our dumb customers and at the end nothing change...
Maybe i'll start draw all my colleagues, while i sit there😄 -
I work on an webapp that should manage a huge ton of data, and some page needs to display a big part of them.
On this page, we had some checkboxes lists to display, so even more data. One of them wasn't behaving correctly tho, so we ask the support was could be the problem.
Answer : It might have too much data to display.
No shit Sherlock.
Answer : Please provide us a lighter version of it.
Ok, I'm gonna do a lighter version with a very few data so you can test a situation we will never encounter. Thanks ! -
You know these people who want your support but do everything they could possibly do to prevent you from helping them?!
This one is about text-based support.
Basically, I told them to use a software. One guy said: "There is always an error right in the beginning when I start the app."
I ask: "What does it say?"
Another dude joins: "Yes, I get the same. Update fails or something..."
I ask: "What's the exact error message?"
Second guy: "Retrieving update failed or something similar..."
*whaaa, guess what: this is by no fucking way what I meant with "exact error message"*
Well, I ask nicely to look it up again and tell me the details.
Then, I suggest a possible solution for this abstract problem. Answer:
"No, it only happens at start."
What the fuck do you think I am? A stupid monkey who cannot read?! I know that it happens at start, that's why I suggested what I suggested! And don't think you're so intelligent to believe that deleting an update.exe in %appdata% had nothing to do with your problem. You don't have a single fucking clue how software works in its simplest manner.
What the fuck. -
Bad English aside I am so sick of incompetent customer service reps. Holy shit it's like they will hire anyone these days.
Here just read from this script and not the code version. That's all the tech you need to know right here on this single piece of paper.
Fucking incompetent bastards need to go work at a non technical job like Burger King because tech support is beyond them.
They'd probably fuck that up to. That's a completely different rant, those who can't even do fast food jobs right. At that point just go get on disability because your fucked.
To be fair I will occasionally get someone in the tech support sector who knows their shit but it's few and far between and its always a welcome surprise.13 -
I spent 3 days trying to do some azure devops work. Finally resolved to contacting support and their engineers resolved my issue in literally less than 15 mins.
This is a Microsoft support appréciation post. Twice they have saved me in mins after days of fumbling around and over engineering my ass off.2 -
Just received an email from a high maintenance client - this is verbatim what I've just read:
"If I could pull out my Windows vista and then plug in a newer windows system without any stress I'd go for this. Do you do this service? I could pay you for an hour to come my business, Unplug, Plug in and sort this out etc etc. It sounds like a quick job to me."
Note I'm a software developer, nothing to do with day to day IT support stuff. The client's business property is a 45 min drive from my own.
So basically, according to my client I can charge a single hour (£85.00 +vat) for a 90 minutes round trip, to migrate their PC to a newer operating system and move all their data and apps over and then setup the new OS. All for £85.00 +vat. All excluding the fact I
What the literal heck. I'm face palming all over the place.
5 -
I really dislike conflicting support. Tell me what I need to do to fix your service, don't offer maybes...3
-
Why would you say that your website should support IE?? Whyyy?? Who uses that except for downloading Chrome? You just make our lives miserable with that :(7
-
I have spent the last 2 days on the phone trying to get support for certain issues...
- Amazon
- Quickbooks
- CRA
It is universal that all support lines are complete garbage. Shitholes for stupid people to get paycheques.
I have noticed that this task has actually had a negative impact on the emotional state and it upsets me further that I have allowed this.
I am getting a virtual assistant to handle this because frankly, my time is too valuable to be consistently wasted by stupid people delivering no results.
"I am a software engineer and have tried all the normal debugging techniques"
"Did you try restarting it?"
"Yes, that was the first thing I did..."
"Well, would you mind doing it again"
"Yup... It did not work"
"Hmmmmm....."
5 minutes of silence...
"Have you tried the next step that you already read on our support site"
"Yes!"
"Could you try it again for me?"
"FFFFUUUUUCCCCKKKK YYYOOOOOUUUUUU!!!!"
I am literally listening to someone who is reading the god damn support page (and reading it at what seems to be a 3rd-grade level) GREAT!!!! -
So 90% of the Tech Support team is off today. So I decided to jump in to help the guys out:
Me: *solves issue
(one less ticket to solve)
Reporter: "thank you for your help!"
(re-opens the ticket)
Me: *recloses the ticket
Reporter: "thanks again"
(Reopens ticket)
Me: smashes head into desk
How am I supposed to get tickets solved when most of the open tickets are "thank you's"! -
TL;DR
I just got a mail from our universities tech support for a ticket I openend a fucking year ago... They didn't respond for a whole year and are now working on it?
One year ago I had problems connecting to eduroam on my Linux machine. No matter what settings I tried I never got it to work.
So I decided to open a ticket at my universities tech support. Fairly fast they answered me and tried to find what the problem was. Somehow only half my username made it to their server which means their is no way I can log in.
The conversation went on for a few mails but we never managed to solve the problem...
Now after one year they send me a mail stating that I can call them if I still have this problem.
Wtf? Who answeres to a ticket from one year ago? Why is the ticket still open? Did they work on it or just randomly decide to reply to old mails? Why didn't they write anything in the meantime?2 -
I'm actually looking for a new job.
A friend of mine: "I heard that company X is looking for informaticians."
Me: "And what is the job exactly? Do you know which languages/technologies they are asking for?"
Friend: "Fixing computers/printers problems and form employer on how to use product Y"
Me: "No way."
Friend: "Why?"
Me: "..." (Long explanation on the difference between developer and technical support)
I should have understood when she said "informatician" instead of "developer"..1 -
Postgresql kept shutting down at odd times. Then it became predictable. I googled, went through mailing lists, archives, old threads, Stack overflow, friends, family, my bosses, my old colleagues, forums, chat groups and paid redhat support.
Apparently, I'm the only one and the first on this planet to have this problem. And it's scary.6 -
My work had Project Management software before to track tasks and issues, but the new boss wanted to switch to some new support tool. A bit annoying, but no problem.
After decommissioning the old (free) PM software, he decided to put off the new software implementation. Instead, he created a shared g suite inbox that we have to log in to and check for issues. No routing, no priorities, no notes section, no progress tracking, no tasks.
Now I have to give progress updates several times a day on my tasks because there is literally nowhere for me to report my progress. I have no idea what my priorities are since we have literally nowhere that specifies priorities. This is a PM and support nightmare, and as a former SCRUM master I'm about to lose it!6 -
I don't get it.
The job listing is for a developer. I applied as a developer.
Why do they ask me whether I'd be willing to do tech support? What's their motive?6 -
When you end up running support queries and QA as a developer because the client's on site support team blame the provider instead of their half-assed user configuration job. #IHopeYouGetFiredAssholes
-
As a programmer in an non maintainer / support role, how much do you have to call customers on daily basis?6
-
Level 1 support moron dishing out bad instructions from his flowchart.
Wanted me to edit config files for a production setup, which would've killed shipping for all stations, in the middle of our shipping rush.
Fixed the problem while in the escalation queue for level 2. L2 confirms the fix, and bemoans the shit documentation L1 provided.
If its a business class (mission critical) system, hire decent support staff! You might try testing people for reading/listening comprehension, and then paying them a decent wage! This isn't good for my blood pressure... -
I complain WAY too much about the free APIs I use, than I probably should. (sorry OneSignal Support 😔).
-
Part of one of the workarounds for Dirty COW is to disable ptrace.
ptrace is generally needed by debuggers.
I am team lead for L2 support at a company which makes a debugger.
RedHat are now shipping this workaround.
*ducks for cover*2 -
https://engadget.com/2018/01/...
google security support... people get mad for only TEN (?) years XP support1 -
Being on second line support, I don't feel I need to say much else as I'm sure many of you know my pain right noe
-
Related to the project in my last rant...
Project got delayed for about a month in total because the API for the payment gateway wasn’t allowing charges against stored cards. Could save, modify, and delete them, but no charges.
After a week of trying to get things working based on the documentation, I get in touch with the vendor (great people) who file a support request with the people running the processor so we can see what’s up. Long story short, that amounted to 3 weeks of getting ignored until the vendor raised hell on my behalf, only to get the following reply back:
“You’ve been using the dev credentials, try it on live transactions instead!”
Thankfully, we’re able to move the customer to another processor under the same vendor, where I already have all the requests figured out...2 -
Recently had to deal with support of Ring and Nest due to some issues with their cloud services (i.e. not with my device or apps). So fed up of being told to uninstall, reinstall, reset this etc. when I go look on Twitter and see others reporting the exact same problems at the same time. What bothered me most is that I start by explaining the exact issue, that other have same problem (including other users on my account in different cities etc.) and they just ignore it and start copy/pasting bits of their self-help articles.
-
!rant
I hate when my coworkers that work at call centre think programmers can be summoned to fix printer or PC in company. We have tech support for that.
I can fix the damn printer if I need to but dude dont go in like a stampedo of angry bulls.
My boss saw this and placed the do not disturb sticker on door of our section. -
I gave computer tech support to a tech support person.
I don't know how I feel about this...
Like, Yo dawg, I heard you like tech support, so I gave tech support to tech support. -
I had to contact my ISP's tech support because I suddenly lost my Internet connection. I explained to the guy who answered that my router was working fine, and that my devices could connect to my WiFi network, but they didn't have Internet access.
He was so confused because he didn't understand that WiFi and the Internet are not the same thing. He then made me reboot my router and reset my configuration (like I hadn't done that before) and eventually ran out of ideas and scheduled a technician to visit my house next week. What a moron -
The first time I got a support call out on our 24/7 dev support I was half way up a mountain and the phone was at the bottom- it didn't go down to well.
-
hello friends i building my first app support me and install it ;
Made with ♥️ 😂
https://play.google.com/store/apps/...4 -
As soon as customers keep criticizing google misfeatures, the support discussion gets "locked and replying has been disabled."
Sad and poor assholedesign. Lucky for them that Miscrosoft somehow manage to release even worse "productivity" software bullshit. -
It finally happened. I was asked for printer support. By my brother for his Linux laptop.
I don't know how I should feel about that.8 -
I wonder if the support girls at this domain registrar company are real girls or just a fake front to appeal to the customers.
The ones I have chatted with so far have russian names.
If they are real girls, that's pretty cool. I appreciate girls in IT industry.
But if they are fake profiles, that's quite shitty of them to manipulate customers like that.5 -
"Ok. I need to gather a bit more information to pinpoint the cause. When you say it is not working, how precisely is it not working? Does the program not open at all? If it does open, is there a specific action that you can do to reliably cause it to fail? Is it not working on only one computer, or is it failing on all computers?"
"When you click the icon it say to call support"
1 -
If there is tech support that is just plain awesome, it these:
1) Namecheap
2) Newegg
3) Nyko
The ones that are meh include:
1) Linksys
2) AOL
3) Microsoft9 -
!Rant
I'm helping a customer who calls in all the time for support. At the end of a call this exchange happens.
Customer: So I have this game...
*Points at a solitaire icon on his desktop*
Customer: If we open that up, there's this little thing here...
*Game opens and there's an ad in the bottom right corner*
Customer: Can you get rid of that?
Me: I can't, not in applications like this. This is the free version of the software and add are how they make their money. If you did want to play without ads, Microsoft has the Solitaire Collection for free
*Makes shortcut to Solitaire Collection on desktop*
Me: There you go -
Why... why they have to be like that?
https://github.com/micro/micro/... was reported 11 days ago, I have this issue with the dashboard inside docker than registers no services nor clients, a shame because this enables testing and that comes handy specially if you have never ever done micro-services.
Despite linking to a minimal example that reproduces the issue I have in my project I'm not getting any support from the developers of Go Micro other than "use the latest Docker image, it shouldn't panic", sadly others give it a try too but their directions won't fix the problem.
So this makes me wonder, after 11 days and a minimal reproducible example provided from day one, why no developer have offered any hint of what I'm doing wrong? they know their software, it should be easier for them to spot why the bloody dashboard is not working as it should.7 -
I do IT support for a Uni.
A ticket comes in about how the site looks weird after an update.
Spend 10 minutes looking through Chrome dev view (we don't have access to backend).
Give up and assign to web team.
... Why do the people who manage the site not know anything about web development? 99% chance it's a just a quick CSS fix. -
Network Support is the worst place to work in especially when you done all your work in the first hour. Also, when managers are pain in the ass.
Might as well call it a call centre rather than Service Desk -
Why is it that most people that reply to feedback/support forms of just about any web site in general are complete dimwits? If they are people, that is. In that case, congratulations! You've just passed the inverted Turing test!2
-
There is no story of tech support for my mom. Because I don’t live with my parents anymore, and my father is Head of IT where he works. So he does all the IT support at home 😂
-
new Rant("cartoon ep2");
// family tech support
My dad asked for help. His External HDD got corrupted. When will they ever learn? I'm teaching him to use a cloud storage right now.1 -
So usually, you have a product and provide help only for the higher payment tiers. However, time and time again I've stopped using software because whenever I encountered a problem, I could never get help. It's so frustrating. Wouldn't it be a good investment to provide more help? I'm pretty sure my questions would be pretty dumb and easy to solve.3
-
When you receive a support request for a your product that extend another product.
After few emails you get the access on the website and you discover that is using an old version of the software that you extend and that your support is crappy on that.
Never forget to ask before everything the version of stuff to save time.
Also don't hesitate to give a reimburse for this case or suggest for an update so you can sleep better and maybe ADD AN ALERT FOR THE OLD VERSION THAT YOU FORGOT TO DO on your release. -
Part of my remote work is to have a daily call reporting in on what I have done yesterday and what I am about to today. My colleague calls me for it. She's hired as a tech support and is suddenly assigned to take note and report on my work activities to our boss. Several times, I caught her pretending to know what I'm talking about like with Puppet configurations, Firewall diagnosis packets, ActiveMQ, Regex, etc. Most of the time, I just let it go as its not my job to validate her knowledge on these different but many services. Just do the call, get the report in, carry on. How difficult was that?
Yesterday, our call was left sour because I somehow blew up. I think I've reached my patience with this woman's assumptions to how these services work. Now I feel guilty for yelling at a lady but goddamn she stoopid for fibbing through my ear. Somebody help! What do I do?
If I report to our boss about her technical incompetence (politely), she might get sacked. She's a good tech support as long as she still has her trusty manuals by her, she can fix specific problems. But when it comes to unknown tech to her, she assumed she knew.
If I tell her about her weaknesses, however constructive I can get and as politely as I can get, all the while complimenting something about her, showing her how to improve herself, maybe she'll do better not to ask silly questions like buying a Puppet certificate? At least getting rid of ignorance would definitely help but not sure how she would take it. The worst thing I would imagine is her backfiring and yelling at me and then we ended up fighting.
If I kept quiet and tuck it all into a can, it will eventually implode as we go on.
This is not about her gender. I don't see her as a woman. I see her as a tech support engineer who should know her stuff.1 -
tl;dr: azure support are utter bollocks
so about late june-ish, my azure student subscription expired, which i wasn't notified about. but that's fine, surely once it's expired i can get my data back, right?
...right?
i try to download the .vhd file with my nodejs project on, and then contact their support after failing to mount the vhd. i asked them whether they could get my data for me (or at least provide some clear instructions, in case i mounted the vhd incorrectly). instead i was told to do loads of things, creating blobs, making snapshots, etc... all of which did absolutely nothing.
mid-august, i'm still trying to get my data back, when i get a call from, you guessed it, microsoft azure. a manager had told me that all my data had been lost, and that i was eligible for $500 in credit in compensation. i was angry (and rightly so), and refused their offer. i emailed azure support again expressing my anger, for them to tell me that my data wasn't lost...?
come to mid-september, and and i was fed up of waiting for my project. i wanted to finalise the fucker and launch the website, but azure had stalled me for well over two months. i had to put some money towards azure just to start up the vps, zip up the project, transfer it to another vps, and shut it back down.
and that kids, is why i wouldn't ever recommend azure.
ps: yes, i'm backing up files daily from now on2 -
Work email conversation with a COTS app support tech:
Tech: Could you provide me the following from Sql Server? (instructions followed)
Me: I am not the DBA, but I've sent them the request.
Tech: Could you send me the following from Sql Server while we wait? (Instructions followed)
Me: As I said, I don't have permissions to access what you want.
Tech: Oh, I see now, you most likely don't have proper access to be able to retrieve the information.
Me: ..yeah. Thanks. -
Support: can you please let me know what version of the software you are using?
Customer: I am using version 2.1 and 2.2
Support: 😧????2 -
!rant
Just finishes my ITIL course (basically IT support management). It was pretty interesting, if somewhat irrelevant to me, but I got paid to do it (and get a qualification) so that's fine.
My issue was with one specific thing the instructor said - 'IT support always complain people who can't fix basic issues shouldn't be allowed to use computers. Wrong. Customers don't need to know anything about IT, that's your job'.
His analogy was that we can drive, or cook with a microwave, but we don't know how cars or microwaves actually work in at a technical level. In the same way, customers can use Word, but need us to recover their deleted files and install Office.
This seems sensible, but if you follow the analogy, there's a disparity.
I might not be able to *fix* a microwave, or know how the components inside it work. I can, however, cook with it. I know it won't work if the door isn't closed, or if it isn't plugged in.
Similarly, you need a license to drive.
Customers don't need to be able to *fix* the tools, but they should be able to *use* them properly. Turn them on, log in, open & use some programs, browse the web, etc. If they aren't confident in this - well, why are we giving an expensive bit of kit to them? I wouldn't hand a chainsaw to someone who doesn't know how to use it. Or a fine piece of china to someone clumsy.
I think people should need to prove they can use the tools before they are allowed them. They'd be happier in the long run.2 -
So the first 3 hours at work on a Monday have been spent giving technical support to fellow co-workers on THEIR OWN local development environment. I have no idea how they've set everything up but they want me to fix their VM's.
-
If you come to me asking for help about why my tools aren't working or other tech support questions I will immediately assume whatever info you tell me is wrong.
-
I got enrolled in 'extracurricular activity' in second grade of my elementary school. We were playing some games at first, but later teacher started to show us programming and explained the matter very well considering we all were 8 y olds. I got interested and while others would play games I was coding and solved assignments teacher gave us.
My family thought that computer will make me stupid, thinking it was made just for playing games. They promised me to get me the computer if I had highest grades in school. I did, not all of them but tried really hard to be the best, despite that I waited for years and still being close to have aced every subject in the meantime.
I got my first computer when I was 16.
Since that day I was constantly reminded that I am wasting my life away sitting at this stupid box.
Later when I got the job that was well payed, they acknowledged that they were wrong to do that for majority of my life.
My parents are unable to explain what I do at the job as they were never interested in what I really do. "Something with computers" is most common answer you can hear from them.
My parents are non-technical people and they still don't understand how that box works and God forbid that they buy something online. My father even rejects to use smartphone.
They also thought that I'm no college material despite always being in top 5 students of the year (not class, but whole year).
They had other plans for me, but I was aware of that and didn't gave a f00ck about what they want with my life. I knew what I want and that was all exactly opposite of what my parents would like.
I was not the child they wanted, but was good son, even helped them and worked student jobs to pay some bills and to help them financially and still they struggled so hard to find some flaw to my character and decisions just to make their point but more than often failed miserably and just proved how wrong they were and how they don't think anything trough.
Only one who really supported me was my elder sister as she knew I was doing the right thing! She also did it her way and I am proud of her as both of us were dealing with 2 tough customers.
long rant, but wanted to add one more thing, I was never into sport, but was training tae kwon do and was really into it and was decent at it among my peers. When I was going to national competition, on my way out of the house all I got from my parents was: "why are you even going there when you will immediately loose, is it just to travel a bit?"
TL;DR: my family supported me less in my life than worst phone call you had with IT support at your worse ISP!4 -
Why is customer support sometimes so shitty? A coworker good a Win10 Laptop (Win7 before) and one program wasn;t working there anymore. So we reached out to the support asking to help us fix it. After over a month later and x-amount of E-mails back and forth. The answer was, you have to upgrade everything (Webserver, Database, Client) to use Win10 (no backwards compatibility). Which is fine, I don't mind upgrading and understand that software sometimes is not backwards compatible. BUT THAT IS SOMETHIGN TO STATE IN THE 2nd E-MAIL. Not an infinity later after a tiring back and forth of nonsense.
-
TIL running a proper CRM and Customer Support channel is quite insanely expensive.
All the services charge per agent.
And if you add their other services like email marketing, the price just shoots up.
Had to pull a jugaad, and currently have it split between 3 different platforms - hubspot for customer support, sendinblue for email marketing and zoho for free custom domain email.3 -
!devRelated !rant
Fellow devs, I request your support in my insanity, in about a month I will be running 22km to rain money for my local SPCA.
https://givengain.com/ap/remej/1 -
That moment when the business expects you to work 60 hours and be available 24/7 to support rollout, but won't subject their team to the same.
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the last several times i reached out to support there were at least 5 days of tumbleweed and cricket noises. fine with that while not accessing personal mails during the week. last time i got a response the next day with request for more information and case closed the other day due to lack of response. well played...
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Indian tech support just one-uped itself. They're now a web / app development agency.
/Sigh/
Why would I even need that? I'm a goddamn webdev myself! They even said they knew that.
For fuck's sake.
</rant>1 -
Being asked for and providing general computer user support... nothing irritates me more, especially when it's for family... I find myself getting angry at their incompetence, aware of it building but unable to prevent it.. like an out of body experience. I literally have to walk away. I said to the last family member, "I'm sorry, I'm a developer, I'm not in IT Support and this is why... I get too frustrated watching and instructing others. I don't deal with it very well."
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Agency people, do you offer support contracts, if so, what do charge and more importantly what do your customers get?
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Has anyone worked with ARCore for Android before? Gonna make a project using ARCore but the support is so baad. Barely any help online.1
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Hi guys, there's a way to change the nickname?
When I setted up the account I was a dumbass choosing my realname as nickname, now I've the fear that someone I know could be here3 -
It was a bad day :(
asked godaddy support if I could recover my files from a accidentally deleted ftp account.
They said yes we have that and we can recover those files but these servives are not free, price is only 149.99$.
Fuck I could make a new site in that much ammount -
What do you think about Samsung device list for latest android version support? it doesn't apply to my Galaxy S5... yeah I know Rooting is an option, but officially? never? are we stucked at that version?1
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Form an Italian Tech support.
https://m.facebook.com/story.php/...
If we will find some moths it it also possible to talk of bugs.
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Waiting for the call I scheduled with Apple Support regarding my faulty power adapter. What is your experience with Apple Support? Any pointers you wanna give?2
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6pm Friday , opening a trouble ticket on a citrix server because an app has the wrong link ie.
The support that you answers:
Ie on your computer ? On the server ?
Nope, on the laptop of my little sister.... -
The answer to every level 1 tech support call about internect connectivity:
https://youtube.com/watch/... -
Microsoft support number is also known for the Microsoft Office suite, Internet Explorer, Microsoft Windows, Operating Systems and the gaming console flagship is also tied up with the Microsoft support phone number. You can get the details at the Microsoft support number. If you are unable to resolve the issues even after reading the solution given on the website, you will get the chance to communicate with the Microsoft customer support number third-party service provider as well.
https://customerserviceshelpnumber.com/...
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