Crawling out of my shell and taking control of my own work. Colleagues were surprised because I'm a very quiet person.

Sales can promise all they want, I decide when we're done. Taking the time to train my peers and learning from them. Communicating with everyone in a way to get things done. Get involved with other departments to see if processes can be optimized. Manage the customer's expectations (under-promise, over-deliver) Taking over this damn company to be more efficient!