My boss had a 50 page word document where he add any bugs he has found (he likes to test before it goes to QA) we then have to read that document for any changes (hi-lighted in blue) then add them to our bug tracking system. Any updates that are made on the ticket we have to add to the word document.

We tried letting him use our bug tracking tool but he hated using it as the padding on the navigation links was too big. We would have to redesign the 3rd party tool just for him