What's it like to be an ITSupport in a public healthcare facility where average employee age is 60y:

Doc: Hello. I can't make this thing work
IT: Hi. What thing? Please describe the problem
Doc: I have _this_ webpge [red.: ITSD knows what page] open but it's not loading anything. It just shows a spinning wheel
IT: I see. Can you hit F5?
Doc: err.. a what?
IT: A key on the keyboard. F5. It's at the top row of your keyboard, slightly left from the middle
Doc: <pause>
Doc: Found it. Okay, I clicked it. Nothing's changed
IT: Maybe the focus wasn't on the browser.. Anyway, can you close the window?
Doc: ...okay...
Doc: <rumble rumble>
Doc: <catching its breath> Okay, I closed it. But I won't have it closed the whole day, it's 27ºC inside.
IT: <facepalm>....