Do all the things like ++ or -- rants, post your own rants, comment on others' rants and build your customized dev avatarSign Up
From the creators of devRant, Pipeless lets you power real-time personalized recommendations and activity feeds using a simple APILearn More
Search - "it support"
*computer fell, broken in pieces*
Me calling [Microsoft] tech support: hey can you check my warranty on this computer, I think I broke it?
Tech support: yes sir but we must first go through the troubleshooting steps,
Me: no, no I just-
Tech support: have you tried pressing F8 sir?
Me: umm… no, look I'm just -
Tech support: sir please press the F8 key sir
Me: okay… I pressed it, now can you just check my-
Tech support: sir please what happened when you pressed F8?
Me: it's broken, now if you could just check my warranty -
Tech support: sir I'm sorry sir I think you did it wrong. Please press F8
Me: no just check my-
Tech support: sir I think you do not understand, sir it is at the top-
I think I'm losing my mind working in the IT Department. 😂 Sometimes the questions are UNBELIEVABLE!
Client: Hi, my computer is not working.
Me: Hi, what's wrong with it?
Client: IDK. It won't work.
Me: Alright, what do you see on your screen?
Me: Nothing as in there are no icons on your desktop or black screen?
Client: Oh, black screen.
Me: Is your monitor on? Do you see a light on the power-on button?
Client: Yes, it's white.
Me: Ok, good. What about your computer? Is it turned on?
Client: Well, I never turn off my computer so I assume it's on. I leave it as is when I leave the office then log-in in the morning when I come in.
**At this point I realized this person doesn't even lock the computer until it locks by itself after a while.
Me: Ok please turn on your computer by pressing the power button with a thin line on it. It should turn white.
Client: Ok but as I said I don't turn it off so why should I turn it on? Did it turn off by itself?
Me: That can happen.
Client: Ok....oh wait, it working! Thank you so much. Sorry if I was a little pain. I am a little stressed out this morning.
Me: No problem. Glad it worked. Have a good day.
*Hangs up confused. I mean really confused. Smh18
"Turn it off and on again."
Great for Wi-Fi routers and office appliances.
Life support, not so much.9
When he told her he worked in IT support, it really turned her on.
Then it turned her off.
Then it turned her on again...5
Made it!!! Starting at CERN on September 1st! :)
A big thank you to you guys for the support in my previous posts!33
This is Why I give IT support so much respect.
Friend: my computer stopped working can you help?
Me: (porn...again) fine I'll help.
Friend: come over when your ready
Me: Be there tomorrow bro
Me: where is your desktop
Friend: upstairs, I tried everything man
Me: look at the monitor... look at the hp piece of shit.. see green light on... look back at the monitor...no light... look at my friend.
Me: look behind the desk...
Me: 😪your monitor is unplugged
Me: fuck you lose my number4
How not to give support..
Me: Creates ticket on support site, letting them know their webservice returns "maintenance" page.
Support: "It works on our end."
Support: *closes ticket*
Euhm.. excuse me?
Me: Creates another ticket with a screenshot and the curl response information..
Support: Sends screenshot back that it works on their end. "Maybe check your firewall"
Support: *closes ticket*
I ain't playing these games..
Me: Creates new ticket with more curl responses from 4 different servers to prove it's not "firewall" related.
2 days later
Me: Sends *friendly* reminder.
6 days later
Me: Creates ticket again saying I'm still having issues.
Support: "I'm forwarding this to our technical support"
Support: *closes ticket*
10 minutes later.
Technical Support: "Here's the manual for our integration .pdf."
Excuse me, you say what now? I KNOW HOW IT WORKS, I'VE WRITTEN THE INTEGRATION ALREADY. THE SERVICE JUST SEEMS TO BE DOWN FFS.. pls..
Me: Sends mail to their project manager who manages the clients dossier with support history and such.
Him: "I'll check it out and let you know."
1 day later.
Support: "We had some issues this and that, wasn't publically availble, works now, .."
What a nice way to waste your time..6
I’m the tech support of my family and I’m proud! 😎
I only hate it if other people treat me like their personal tech support10
This customer comes in and practically throws a computer on the counter.
Customer: This computer isn't working. I've ran the diagnostics and it says it's software. *places a dvd case with a 32 bit Windows 7 disk in it on the counter* It had Windows 10 on it, but I want Windows 7 on it.
Me: Well, you may have issues with the drivers if you put Windows 7 on it--
Customer: I don't care, I just want Windows 7.
Me: You SHOULD care. That means no wifi, no display, no mouse... Windows 7 doesn't like Windows 10 hardware.
Customer: Then... check to see Windows 7 compatibility!
Me: Alright.... *makes notes to check for Windows 7 compatibility*
Me: So has this Windows 7 been used before?
Customer: Yes, it has.
Me: On how many computers?
Customer: I've installed it on two computers and it works just fine.
Me: That's weird because Windows license keys are for one computer only. Are both of them connected to the internet?
Me: Well, okay then... *finishes up ticket*
Customer: I work in this field and I just don't understand why they don't come with the disks anymore. How much is a Windows 10 disk?
Me: *gives price*
Customer: And do you have any?
Me: Let me check *I go to where they are, find some and come back out*
Me: Unfortunately we're out at the moment and would have to special order some back in.
Customer: OK. So then how much to fix this computer?
Me: *price of installing Windows and backing up data*
Customer: That's halfway to the price of a new one of these!
Me: Well yes, an HP at Walmart... But you do have that option if you want to take it.
Customer: Well, why does it cost that much?
Me: Well, it's $labor1 to install Windows, $labor2 to do some basic setup and drivers, and $labor3 to backup and restore data.
Customer: Oh, well I don't want data.
Me: Okay, well then it would be $total - $labor3
Customer: ...Okay, fine
Me: *updates the ticket*
When she finally left I put it on the bench and the first message said "SMART ERROR." I then did 4 different tests that said "lol, the hard drive is failing."
If you "worked in this field," you would know that a SMART error is hard drive related.
If you worked in this field, you would know that Windows is only a 1PC license, so why are you lying about installing it with no issues on other computers?
If you worked in this field, you would know you would want a 64bit Windows on your computer.
If you worked in this field, you would know how to find a Windows 10 installation media online.
If you worked in this field, you would know that HPs are not good computers to get.
IF YOU FUCKING WORKED IN THIS FIELD YOU WOULDN'T BE SUCH A FUCKING CUNT.17
My ISP advertises themselves as IT-nerds. I once contacted the support, not tech support, just the usual support. I wanted to use my own router instead of theirs, and the supporter actually knew how I should configure my vlan and a lot of other technical stuff.
Why aren’t all ISP’s like mine?8
When you type a shitload of instructions for someone in a support ticket reply and after a little you get a reply where they give you all the thanks and that they appreciate it etc.
That makes your day great as a support person 😍4
IT: Its controlled via SSO, everyone has access by default
Me: oh i'm sorry, you are correct, I don't have an error message on my screen saying I don't have access. I made it all up. Thank you, you may close the support ticket4
A nerd often get to act support. I got this question about a year ago from a friend. (I've translated it into english.)3
We moved to a new office floor and got a brand new set up. My new extension monitor died just after 4 hours of use, it was showing a black screen a with couple of colourful lines running down the screen.
Got the IT guy to come and replace it. He says he must test it with a display cable even though the screen was dead without any input source. (Ok fine cbf arguing with you, just do it.)
*Magicarp used splash, nothing happened*
Realising I was right, he gave the ok for another guy to replace my monitor.
Second guy comes to my desk and realised he forgot the electric screwdriver. (Sigh, how long must I wait...) After he finally finished installing the new monitor he plugged the display cable into a random display port without looking.
*Magicarp used splash, nothing happened*
Since the monitor wasn't displaying anything, he jumped into asking me to restart my computer. I gave him "the wtf are you stupid face" and just said "NO". I looked over to where he plugged the cable and asked why he plugged into the "dp out" port.
I plugged the cable to the correct port and monitor was working.
Felt like I can do their job better without any experience in IT support.
PS. Don't play the "please restart your computer" card on me. I also work in technology.2
28% of people working in IT hide their job from friends and family in order not to get asked about free support.8
I hate trying to support old browsers.
If we keep supporting old sh*t, people will never stop using it.11
To all IT-guys out there, be it the desperate sysadmin or the kind lady of the support team, I whish all of you and your family/friends a merry christmas! 😃4
Working in the IT Department is just funny man. Sometimes I wonder if I'm dumb, too smart to answer these dumb questions or these clients are just asking questions they already have answers to that I don't.
Client: Hey, can you please give X access to Y's Dropbox? He gets error saying he doesn't have access to the file.
Me: Uhh, you have to share a link to the specific file you want to share with X. Then only he can access it.
Client: Can you send him the link?
Me: Uhhhh, what link?
Client: The link to the file.
Me: Who created the file you want to share?
Client: My boss did. And he wants me to send the link to X. But I don't have the link so he said to check with IT.
Me (in my mind): WTF!!!!
Me: Ok, ask your boss to share the link to the file he created with you then you can send it to Y. He can also send it to Y directly himself. IT doesn't have and has no idea of what file your boss created. Only your boss knows.
Client: Ok, hold on let me check with him..
Client gets back on the phone.. "he said he deleted the file".
Me: Well, there's no file to share here.
Client: Can you find it?
Me: Call Dropbox.
Client: do you have his number?
At this point I started laughing.. 😂😂😂🤣🤣
Me: Dropbox is a company.
Client: Ok, thank you. I'll call Dropbox.
At this point, I'm wondering. If this client thought Dropbox was person, then what did she mean by her initial question? 🤔
Can this be real life? This happened less than an hour ago, and going home now still confused about this whole situation. 😂😂5
If you let me use your WiFi, I feel bad for you son.
I can see your 99 problems, and porn is definitely one!
Sometimes I feel I'm the live version of stack overflow for my family and friends...
Mom: The printer is acting up, how do I fix it?
Brother: I can't login to Netflix, help!
Grandparents: could you fix the radio/TV?
Gf: Apple can't validate my .uk mail
All to which I replied with the answer to life, the universe and everything...
FUCKING GOOGLE IT! Have you googled it?!
And the inevitable reply: no.
The only ones who get a free pass are my grandparents they were born in the 40's and think YouTube works on voodoo.7
This is one of the most unexpected, silly and ridiculous behaviors of MySQL: it doesn't support LIMIT in sub-queries, however it perfectly supports it in sub-sub-queries. WTF.10
I was called as an IT technician at law firm to install a program in a lawyer's pc. Found a porn video saved in bookmarks...why? 🙄14
Guys I posted here about a job interview i had... got it ! I start tomorrow so thank you for your support, you are amazing !6
Coworker: According to science, people who work with math or computers are least likely to get divorced.
Me: Well that's because they're least likely to get married.
Coworker: ...In order to participate in the study you had to be married at least once
Me: It was a joke, man!
Coworker: Well it wasn't a funny one!
Me: ...it was to me...7
Still one of my favourites.
Programming is like sex:
One mistake and you have to support it for the rest of your life.1
Programming is like sex. One mistake and you have to support it for the rest of your life. (Michael Sinz)4
Sent HTML to google translate server side to support multiple languages.. actually worked pretty well but it made me feel dirty for weeks.1
My first Dev job involved password resets. Quickly created a GUI for that shit and passed it off to IT support.
Coming home for xmas: fixing the router, configuring new smartphones, doin backups and listen to your mum complaing bout her "linus" system 👌🏻😂3
Me: Hello, IT Support? I can't use your system because as I log in I can't bypass a form saying I must confirm my email. But I haven't received any confirmation email. Can you resend it?
Support: We can't resend it, you have to do that yourself. What's your email?
Me: it's <blahblah>.gmail.com
Support: have you checked Junk?
Me: I sure have!
Support: Then please restart your computer and the email should come
Me: have a nice day9
The link between one of the server units and our router has been disconnected and the sales dept. has gone completely offline,
Just because of this piece of crap:6
Me: Hello. I'm from dept. ABC. My system isn't working.
IT: Have you tried logging OFF & ON again?
Me: (Let me rephrase) No the system isn't turning ON 😅
IT: Before I come over to your desk, can you try restarting once? 🤓
Me: (Motherfuck..) 🙂5
Just now saw an email from Support after I asked them to run some cleanup commands on 4 servers.
Support: u need to give us an automated job for this.
WELL FUCK YOU, Y DON'T YOU JUST DO IT URSELF.
I JUST SPENT 2HRS INVESTIGATING A PROD ISSUE WHICH GOT ESCALATED CUZ UR A BUNCH OF USELESS INCOMPETENT MONKEYS... THE LEAST YOU CAN DO IS HELP... AND WHAT I HOPE WOULD BE YOU BUILD UR OWN TOOL... BEING SUPPORT UR SUPPOSED TO HELP ME REDUCE MY WORK NOT INCREASE IT1
I was called over by a colleague. She needed help because her computer kept telling her that she did not have permission to run certain programs or access certain files.
She logged in to Windows in front of me. The first thing that I noticed that the username was her office email address. I asked her about it.
Me: Why is your username your email address?
Her: It was this way when I got it.
Me: That is impossible. I made every Windows installation here and I always use the same username which is [companyname] as it is our policy.
Her: I'm telling you, this is the way it was when I got it.
Me: Are completely sure?
Her: Well.... someone else must have renamed it.
Me: So someone fired up your laptop, used your password to log in and changed the username to your email?
Her: I don't understand it either. Is it possible that it happened accidentally, on its own?
Then I explained to her that changing the username on Windows 10 may result in problems with file permissions.
I am not mad because she didn't know about this. I am mad because of her idiotic lies.6
Sorry guys, IT support will be busy all day today. We have to sweet talk the server's into working for a week on their own.2
Today I uninstalled WhatsApp, I mean I haven't had a look at it in over a month and nobody texts me anways.
Writing this makes me realize how sad this is
I don't want to support Facebook or any data mining company, instead I want to support (free) / open source software like Signal42
The Linux desktop marketshare. Every year support gets better and better and soon I think it will be higher than the Mac desktop marketshare.
Wouldn't it be amazing if Linus Torvalds just say "fuck it, fuck this controversy, fuck the CoC and all the self righteous dumbass people infecting my community!"
And just forks Linux to start a new OS? Would you support him? I bet he would have huge independent support, hell I'm poor and even I'd donate.7
Me: *reading work order* Customer states Mac does not have sound
*Me turns on Mac, it makes the signature "BONNNNG" sound*
Me: Uh huh...
Coworker: Rule No. 1 of tech support: The users always lie
Me: True, but still! How do you miss the start up Mac sound?!3
Can we have support for
Doesn't even need syntax highlight, just the <pre> behavior.
In support of my request, I know this isn't code sharing but we still quote code and commands alot.
It would be a nice differentiation.12
Apple, 2018: We are pleased to announce support for Dual SIM on iPhone Xs.
Apple, 2019: We are pleased to announce support for 3.5mm headphone jack.
Make it happen.3
* Urgent support ticket comes in.
* Switches to working on it.
* Urgent support ticket comes in.
* Switches team member to it.
* Urgent support ticket comes in.
* Gets dev team to help with it.
* Urgent support ticket comes in.
* Asks CEO to help on ticket.
* Urgent support ticket comes in.
* Urgent support ticket comes in.
* Prays to Mecca.
* Urgent support ticket comes in.
I then find out two more urgent support tickets are about to come in.
And then another one.
Real fact: 1999
IT: IT, how can I help?
MrB: I'm Butcheek. This program is shit, I can't even log-in!
IT: oh.. Ok Mr. Butcheek, let’s see if I can help...
MrB: of course you can: fix this shitty program and made me log in!
IT: I’ll try to do my best to assist you, can you...
MrB: I just want to log in! Can you speak my language? This new program is ridiculous, I wonder why you IT guys changed the old one, it was a mess but at least I could log in...
IT: I'm sorry you are experiencing this problem, but to assist you I need to know exactly what's the problem
MrB: I CANT LOG IN!!!
IT: ok, I understand this, but can you please provide some more information? Do you receive any particular error messages?
MrB: it says “wrong password” but it's not true!
IT: Ok, that's strange. Look, I'm resetting your password and then you will try again. At the first log in you will be asked to change it again, ok?
MrB: just be quick, I can't waste any more time on this!
IT: sure... Ok done. Please, can you try again? The password is “butcheek”
MrB: it asks for the username. What am I supposed to write here?
MrB: oh... Ok. And what's the password?
MrB:... No... Wait... Ok, “butcheek” is the password but what's the username?
MrB: you don't understand, I have to put both username AND password!
IT: I know! “butcheek”! For both username AND password!
MrB: so I have to write “butcheek”-”butcheek”?
IT: yes, “butcheek”-”butcheek”!
MrB: so... “butcheek”...twice? Sounds weird... are you sure?
IT: yes I'm sure! However, you can choose either to write “butcheek” twice or “ASS” once, if you prefer...4
Support: Do the thing.
Me: I know, but how?
Support: Read the docs.
Me: All it says is "do the thing". But it doesn't state how.
Support: So, do the thing.1
Greatest thing just happened.
Get a ticket about orders not being processed in our webshop. Angry customer. Critical!!!!
Starts troubleshooting. Nothing has changed in the code recently, was working just fine yesterday. Works locally and on test server. Hmmm...
Take a chance. Writes back to customer: “there! Try to place an order again” without changing anything.
5 minutes I get back “awesome! Everything works again and all previous orders have appeared. Good work!”.
Happy customer. Happy dev :)
BOSS/SUPPORT/CLIENT: IT’S URGENT!!!! IT’S URGENT!!!!
Me: if it was really urgent why are you asking me about it at 5’oclock on FRIDAY2
That moment when you say you work as developer and someone respond : "Great, can you have a look at my microwaves?"6
Just received a support request that the lift is broken and requesting I fix it... Their reasoning? It has buttons and lights up (I'm dev/IT at small company)4
I just got e-mail:
"Sunsetting Mercurial support in Bitbucket
After much consideration, we've decided to remove Mercurial support bla bla bla crocodile tears bla bla..."
So basically, Bitbucket started out as a Mercurial repository hosting platform. After GitHub's rise in popularity, they decided "hey, everyone's welcome, both Hg and Git!" Then it became Git and "okay Hg too, but shhh don't tell anyone". Now they FINALLY completed running it into the ground: "Only 1% of repositories are Mercurial" - yeah no shit sherlock, after actively hiding the fact you support it, people don't find out you support it! Surprised Pikachu! Oh congrats, Atlassian. You're so smart.
Mercurial support was the sole reason I had repositories there. I mean, for Git we already have GitHub, GitLab and others. So what's their unique selling point again? What's that, the sound of crickets? Thought so.
So after that, hopefully they change the name to "Gitbucket". Or preferably "Bitfuckit".7
IT is currently putting on a giant presentation at the corporate offices telling them that our development team builds all of our apps using MS PowerApps and that all of our internal development is done using no code tools…what fucking planet did they visit to come to that conclusion??6
Local time: 10:45 AM
I get a call from a customer. "My computer isn't working," she says. "I can't get to Google."
"What does it say?" Ideas swirl through my mind as I ask the question. I've seen this problem before.
"'Your connection is not private,'" says she. "I just want to buy a program."
I instantly know what the problem is.
"What time does your computer say it is?" I say it calmly, almost with a knowing smile. Yes, this has to be the issue.
"Um... 1:40," she says, a drip of confusion in her voice.
"That's your problem," I say. "Just fix that and you'll be good to go."
The problem was resolved and all was good.8
trying to use flexbox when you have to support IE. fuck IE. fuck it. fuck it in the ass with a rusty pipe.8
Who's at fault for the recent Wanna Cry virus: The companies affected or Microsoft/NSA?
Personally, I think it's the companies affected. This is what happens when you try and be cheap when it comes to cyber security.8
Customer: Do you have a 2GB RAM stick?
Me: Yes, we do. Do you know what you have and what you need?
Customer: Yes, I have a one-zero-two-four M-B stick and a two-zero-four-eight M-B stick.
Me: So... a 10-24 Meg stick and a 20-48 Meg stick
Me: Ok.... and do you know if it's going to be DDR2 or...?
Customer: Yes, DDR2.
Me: Okay, yes, we do have some. And will you want us to install it?
Customer: No. I can install it. I've been putting computers together for 30 years, so I think I can do it.3
Michael Sinz: “Programming is like sex, one mistake and you have to support it for the rest of your life.”3
Getting corporate VPN access:
PM: Here's the program to get in, it should work.
Me: Won't install.
PM: sorry old version, here is the new one.
Me: Can't get in
PM: create a ticket
Support: Not sure, just try again
Me: Still won't work
Support: We forgot to set some attributes in your account, should work now.
Support: We are investigating.
*two weeks later*
Support: should work now.
Me: No it doesn't you stupid f***tards.
*gives up all hope*3
Finally. My router got support for OpenWRT. Yayyyyyyyyyyyyyyyyyyy. Lets grab that serial port and flash it.11
After a year of lurking on devRant I'm giving it the support it deserves.
- Awesome design
- Awesome community
- Awesome app
Thanks you devRant9
What manager says: You should support IE because a very large portion of our userbase is already there and they somewhat comply with web standards so it shouldn't be that hard. Also most good sites support IE so we should support it too.
What web developer hears: blah blah blah SUPPORT IE blah blah blah SUPPORT IE9
Got an email from the IT manager of a subsidiary.
IT: Hi, I appeal to your IT skills: A. wants the Chrome bookmarks of B. How do I do it? Can I just login with B. account in A.’s Chrome to let her have the same bookmarks?
Me: No, please...never heard about export/import?
IT: Nope, thank you for the suggestion. I’ll do my best!
And that’s why I’m currently on holiday.....6
*Calls Desktop Support*
Me: Hey, my keyboard is broken. I want to replace it.
*Support guy sends new keyboard*
*Calls support again*
Me: Hey, the shift key on the left side of the new keyboard is broken.
I don't know who came up with this keyboard design, but that person really wanted to see developers who write in camel case suffer while their muscle memory adapts.21
Me: we've refactored the project to make it easier to support in the future
Non-technical VP: Cool can you print it off so I can have a look
First year at university, prepared to set up multiple electronics.
rPi, arduino Ethernet shield, laptop, and desktop.
Brand new netgear switch to satisfy my internet surfing needs....
After setting up my devices, I realized none of them have internet. Hm. The feed port on my switch wasn't blinking either. So I tell the front desk, and a short 7 days later the port is back on. Yay, problem solved.
One morning I arise to see the port dark and inactive. Furious I use my laptop to share an internet connection while my actual port is "broken".
Support ticket is reopened and this time I get an email saying the port was disabled due to a security issue.
Me: what's the issue?
IT: there was more than two devices connected to the port
(OnLy TwO dEvIcEs PeR port???)
Me: oh okay I will only connect two.
The next day the port is disabled, again.
Me: can you tell me why it was disabled?
IT: a switch was detected being used, security error.
Me: how do I connect more than one device to the port without a switch???
IT: Please only connect one device.
I called customer support for an unnamed site.
I: I don't seen it when I refresh page
Support: press CTRL + f5
I: I tried, I still bad
Support: remove memory from your computer and reinsert it. Then it will go.
Wtf, Best support ever :)2
Someone had the bright idea of going 100% on premise then only having the VPN on the server in the office building with no backup to another server. Well the power went out and no no one can work or work remotely. What a plan.3
What would you answer if your IT support asks: "What do you use to connect to MongoDB, Internet Explorer or Chrome?"8
Full devRant in-app notification support is here! It actually took me WAY less time than I thought it would take me.14
Mention support link support is here! It took me a while but I successfully implemented it and it took way longer than it should’ve.9
Colleague calls the IT support because he forgot his Windows login after the holiday.
IT Support: "Please go to the intranet and write a ticket" - telephone call ended.6
"I'm not very smart with computers"
Why do people say that? Obviously you may not know 100% of what you can do with a computer, but NO ONE does! I get that some people know slightly more than others, but it all comes down to how much time you put into learning it!
And how do you even respond to that? "I know, I'm dumb." You can't ignore it or affirm it, you just have to awkwardly acknowledge and then change the subject. Ugh...4
One of my customers' laptop background (removed sensitive information and desktop icons).
Coworker: When you really love Chrome, but don't know what hi-res is!8
Well, everytime I build a pc for a friend I'll always end up telling myself "this is the last time". Not bc I have a problem with building pc's, I love it, but its the "free of charge" 24/7 IT-support my non techy (techii?) friends expects from me after the build is done I hate.
So here's the deal.
A week ago I built a brand new pc for a friend, as usual (bc he's a good friend) I told him that my "fee" would be a couple of beers and the train ticket up. So I got there, built the pc and we hooked it up to his monitor. About 5sec in to windows the screen went black. My friend started to panic, and I started to check if all the components and cables were hooked up right (tho I've done this a couple of times, shit can happen) but found nothing was wrong.
I had to take the train home, cause it got late AF and I live in another city, but I told him to try another cable. Felt bad AF for not being able to help him.
Flash forward 2 days, my friend started messaging me late in the evening, complaining about how he had tried everything and ultimately had to leave the pc at an (as he called it) "proffesional" who charged him 100$.
I felt even guiltier about that one, asked him if he tried to change the hdmi, but he said that's in The hands of this guy now.
Two days later this PC God gave him an answer.
Guess What he told him?
CHANGE THE ***** HDMI CABLE.
Afterwards he wanted help installing drivers over fb-messenger.
I love my friends, but man why do I do this to myself.3
<IT Support Feature Request>
- reduce condescending support agent chat level to 1.
- remove unnecessary checks for "have you turned it off and on again" & "please ensure your machine is plugged in".
- instantly be put through to second line support as a minimum level.
Cons - none
Pros - reduced developer anger, reduced developer time wastage, reduced developer hatred for people less technical6
Our new IT support college (I've been the support for like almost 2 years into the company and then I moved onto another project) asked me about how to configure a printer over LAN. I explained him the whole procedure and after he asked me what does the gateway IP means, I explained him that it's a router, switch or another device that know how to forward packets on to other networks and gave him an example like 192.168.100.1 and told him that usually is the router's/switch IP address and is the same IP address as the static IP of the printer but with .1 at the end instead of the last number set. After that he asked me: "Like this? 192.168.100.25.1?"3
Classic support ticket:
Me: "Uh... those numbers in your screenshot look right"
Customer: "Well it wasn't yesterday, looks like it is fixed now"
working in IT support sometimes makes me wonder if people are really that stupid or they try to test me if i am really stupid.8
Chrome 57 adds Web Assembly support.
I just know I'm going to be asked to use it soon. I just know it. It's not even close to a finished specification!9
"Features are like having sex. You make one mistake and you have to support it for life. " - Dave McClure5
'Which football team do you support?'
'Not sure how that is relevant.'
'It is very relevant'15
A guy came to me with a laptop that wouldn't boot. After some poking around, I opened the machine just to find everything submerged in coffee. No sh*t your computer doesn't work..3
The moment a support tells you they won't fix the bug, because it had existed for so long that it's a feature now.1
Little news for fellow Linux users and Windows users who want to switch.
WINE 3.0 has been released recently and I haven't seen anyone mention it here so I thought I'd share. It features support for Direct3D 11.
Also, apparently, Photoshop CC 2018 works: https://imgur.com/a/k0HI07
Whenever tech support answers "yes, i can help you with that sir",
what they really mean is "no, but i will google it for you"
DevRant = Therapy for all us IT psychopaths that decided to enter the abyss by touching our first compile command....(or setting if you in IT support)2
Been waiting for vue 3 to support typescript, even after it released the support isn’t that good. I’ll just hope it got better in the future4
A customer brought in an older, beat-up machine and told us it wasn't booting. We noticed that his power supply was damaged, but checked it in for other diagnostics.
I found out he had a corrupted operating system, but with everything else on the computer, I didn't recommend fixing the computer.
Now, for reference, this is a Windows 7 computer with 10GB of RAM. But it also has a bent side-panel, the front-panel is hanging on by a thread, and it would also need the new power supply -- all of which would be over $200 USD.
When I finally relayed this info to him over the phone, we started talking about the system.
Him: So what do you think?
Me: I mean, this computer has some good specs, but with the damage, I wouldn't recommend repairing the computer. Now, this is your computer and you are more than welcome to tell me to shove it, but I'd recommend replacing it. We're at the breaking point of doing whatever you want to do, and it's your money that you're spending, but in my professional opinion, I don't think it's worth saving.
Him: Well, okay. I'll come in later and see what options I have6
I'm pissed off as fuck. By far these were the worst fucking 2 weeks in a very long time.
My grandma died. At work I had to do shitty tasks and IT support for stupid end users, like an overpayed PC technician. I couldn't find any time to write a single line of code on any of my personal projects.
And I still can't find a fucking developer job. I feel like I'm stuck in this IT hell forever.
Amazon's AWS support sent me an email about a request to support that I sent to billing, saying they sent it to billing. They then said they couldn't help.
I just need them to stop billing me for things I no longer use!2
Am I the only one who hates dealing with IT support guys... they think you are like Jon snow and now nothing of IT5
In 11th grade I had a shitty teacher who would make students go away from this one computer he always used in the computer lab. It was pretty annoying because he only ever used it to watch YouTube videos of fuckall Bollywood news and other garbage like it.
It was extremely annoying and inconvenient to everyone.
One day, I went to his PC, when he was not there, and reallocated the default way to open all .exe files to nothing, using the Windows Registry.
He came back and saw that none of his applications work and his PC is basically unusable now.
It was extremely funny for a few days to watch the IT guys try to fix but they weren't able to.
Now I don't know what they told the school but a month later they bought a completely new CPU and placed it instead of that one.
So fucking stupid.2
A bit of an anecdote here:
The project I am working on at my internship has to function perfectly in IE11.
There are users using it on fucking IE6, but no one paid extra for IE6 support.
Meanwhile, Microsoft themselves doesn't support IE11 anymore.8
So I work for a VPN company as the Info Sec manager long story short I'm not usually the pleb who does customer support.
But today I ended up having to do this. I spent over 1 hour helping a client that a support agent escalated the request for to me. So I figure out that his network adapters are sharing incorrectly.
I fix problem.
He tries to connect.
Denied access so I check our servers for the request and he's blocked.
I think that's odd.....
I check active subscription and this person ISNT A CLIENT THATS ACTIVE....
WHY IS SUPPORT SO IGNORANT.
I solemnly swear to never buy a laptop with a realtek WiFi adapter again. Linux kernel doesn't fucking support it.10
Never work in IT support.
I just had to explain to a computer science professor how to open a PDF on an mac :O2
What's a good password manager for Linux?
A few (optional) conditions (in order of preference):
1. It's free
2. It supports ssh, gpg, etc.
3. It has a GUI (a nice one with gtk/qt support)
4. It's (properly) secure
5. It has FIDO U2FA support (i.e. supports physical security keys like Yubikey or Solo)
6. It has a browser extension
7. It's compatible/non-conflicting with gnome-keyring17
Looks like chrome ad block extensions (and many more) gonna have trouble or even completely stop working as of January 2023.
Tldr: google will drop support for its extension platform Manifest v2 (Mv2) and will only support Mv3 which doesn't have webRequest api. It does have an alternative api called declarativeNetRequest but it dowsn't support all of webRequest api features. This will be problem for many content blocking extensions.18
Me: "Can you get the user to send us a recent crash dump?"
(Support person forwards my email)
User: "The most recent ones are from November"
Support person: "It seems they haven't had any this month"
Me: (?????!!) "Which November?"
The eventual crash dump was datestamped with today's date.
Show your support for the FOSS community and help to save it from lying politicians
All kinds of support is very much appreciated.
I feel like an old man when I hear the Safari rants.
"In my day we had to support IE 6... and we liked it!"4
Was very excited to receive my new work laptop. Everything is in French and I don't even have admin rights!
I guess they trust me with writing SW for their cars but when it comes to customising my own pc a team of IT guys should supervise me.1
Back when I lived in my university dorm I shared my room with internet admin. Usually I helped people with internet problems when he wasn't there and I've placed FAQ on the door how to fix common stuff with a little note, that I can help only with internet problems and only with those that aren't listed. It worked for most people, but one guy knocked and messaged me around 5 times a day to fix his system. So I've decided to finally do what he wants.
He: come on, I heard from XYZ that you are an admin in job and you fixed her computer.
Me: but I work only with servers
He: what's the difference? Just copy my photos to my external drive and install new system on my laptop, just like you do it in job.
Me: so this is that simple job?
He: yup, but I need a laptop tomorrow, because I have something to do at the evening.
I've used find to copy all the photos from his HDD and installed minimal Debian without xorg on the laptop. He hasn't come back after picking up his computer. And that's the way to get rid of leechers that whine for fixing everything because you are IT guy :D1
Really excited about Google Chat/RCS.
My mobile provider is probably the first one to support it in Austria!10
I wanted to get Linux since I'm collaborating with my brother and he uses it, so it will be easier to help him. Wasn't working. Emailed Razer customer support. Apparently my $2,150 laptop doesn't support Linux.15
Once a customer called me and said "I asked you www.customercompany.com and not with this shit of http://... at the beggining".
The IT policy at my company is down right ridiculous. You’re required admin rights to fucking move desktop shortcuts to the trash, all chrome extensions and almost anything you download from the internet is a ‘virus’, good luck getting driver support for external devices.2
Hetzner. Very cheap no nagging, no support bullshit, Lots of options, Just does what it does.
Did I mention their pricing?6
Finally upgraded my webserver and php modules to support HTTP/2 ^^ Everything works fine.
Found out devrant.com doesn't support it though. @dfox8
Writing hebrew in Latex using a template that doesn't support UTF-8 is the most archaic shit I've done lately. I feel like some sort of a caveman.
This fucking encoding inverts all letters so it can support right to left. 😓4
New years resolution: no more tech support period. No one appreciates it and if anything breaks in the future youre expected to fix it. Lol, no thanks2
Gotta love it when your client tells his whole company that they can contact you for any question related to computers. I'm a fucking developer and no first level Microsoft Windows support.2
Thank God it's Friday and my brain is toasted from this specific email to IT department which I had to call to get more details. Here are the parties involved.
1) Original sender (OS), 2) Sender to IT (SIT), 3) IT (Me)
SIT: Can someone from IT print this for OS? She's having issue printing.
Me: It's just an image file in the email. What issues is she having when trying to print?
SIT: Idk. She said she's having issues printing.
Me: Yeah, but what issue? She can't connect to printer, the file won't open or what? Can you ask her what the issue is?
SIT: *hold on...comes back... She just said that again..issue printing..
Me: Well, we need to know what issues it is so we can fix it. In that case she can print and not keep sending documents or files to someone else to print. Btw, did you try printing the image file?
SIT:Since she said she's having issue printing I figured to send to IT to fix the issue and print. I didn't print it.
Me: 😕😂🤔🤨😒..what? First of I still don't know whatever issue she is having. Second, you should try printing it and if you also have issues, let me know.
SIT: Ok how?
Me: *shows her how to get
SIT: Thanks it printed. Now I'm also wondering what issue she was having because this was easy to print..
Me: Can you transfer me to her phone?
Now pay attention here. She is SIT's boss.
Me: Hi OS, what issue are you having when trying to print the image file in your email? I'd like to fix it so you don't encounter that issue from now on..
OS: No issues. I was too busy to do it so I asked my secretary to do it.
Me: So you can print image files with no issues, correct?
OS: Yes.. actually I just printed my a picture my daughter sent me.
Me: Ok, have a nice..
*I call SIT back
Me: She's all set
SIT: Thank you so much fo fixing her issue.
Me: She didn't have any issue. She can print fine..
Me: Have a good day, SIT..
😂😂😂😂 I was WOWED!!!6
Last week i couldn't use a website to download a product because it failed on every browser and even with addons deactivated. The error said "please input the version" and version is a checkbox.
Wrote to support.
Me: "Download does not work! It gives error xyz. How can i get the product?"
Support : "Oh, you can easily get it from our download page."
Do you even read your mails?!?
When you raise a ticket with your support team that your prod server is currently down and they mark it as a medium request, like dude... seriously?! Get it sorted ASAP paleaaaaase4
I'm sad that StackOverflow is removing OpenID support. I've run my own OpenID server for years, and I've slowly watched support get removed from all the sites I previously used it to login to.
Goodbye open, distributed, authentication standards.3
I've been writing tests all week.
I quite like writing tests in some respects, but I absolutely detest it if the thing I'm testing is a moving target! Stop changing your mind! Either we support the feature in it's entirety or we don't support it at all!
Continuing my rant from Yesterday....
As I was strolling though Walmart yesterday...
Tech Support 1: $Customer is having issues with their tablet they bought from us.
Tech Support 2: tell them to shut it off and shut it back on
Visual Studio Code !!
It has tons of features, form keybinding, to language support
I just love the inbuilt terminal support
And with git integration and some plugins, there's absolutely no need for separate git client
Your Telerik Kendo UI has a bug? I can fix it. It shouldn't be difficult because there is just so much support and documentation.
One years free HTML5 support comes with their CCTV cameras apparently. Hate it when website designers don't check work.5
The customer support team in my company just put a shit description about the issues and expect the devs to solve it. The screenshot is in a German language that is officially said to be not used in the company yet it is still used. The zendesk has no images or context. Do these customer support think we are magicians?2
WTF IS THIS? Been popping up all day.... I tried googling but official support says to uninstall Office and Visual Studios....
WTF MSFT!!!! Quite frankly it feels even tech support at tech companies aren't very competent.... just staffed by a bunch of call center monkeys?5
Lady comes over to my cube and stands silently until I notice her in the mirror. She cheerfully asks that I help her reset her password.
Okay...one, I'm buried up to my balls in work that needs to be done, and here she is camping, expecting me to feel a disturbance in The Force to help on her whim, when our company has an issue system for shit like this. 👊
Two, I'm 👏 a 👏 developer 👏! My sign says Software Engineer on it, which might give some context as to why she forgot her password.
Look, I was nice to her. But it seems like I'm getting more and more phone calls and surprise visits lately from people that I shouldn't be.1
How can you bring in a PBX device with no manual at all and the settings are all in Chinese and expect me to be a God and configure it?2
Manager X: (logs a support ticket) "Agent is unable to access system using the password provided."
Me: "You're going to have to narrow it down a little, we have over 1000 active agents."
I hate the support side of my job...
I allowed my previous employer to move me from a developer position to a support role and I didn't even complained about it.6
The contractor/developer sitting next to me asked for a power adapter for the MacBook the company issued him (it's an older MacBook that currently connects to his monitor with one of those 2-in-1 power and display port cables).
They told him it was not company policy to provide power adapters to contractors.
They also wouldn't give him a license for a Windows VM for some Windows specific stuff he needed to work on for an outside vendor, stating it was a "security risk"
They've also talked about taking Linux off my laptop (which I run natively outside a VM cause fuck MacOS).
I hate our IT department. They're the least competent and least helpful bunch I've ever met.
In my firm we've got a shadow IT team where I'm part of. Sometimes we need to call the "IT support team" who are lacking the knowledge of common IT sense. Some weeks ago I called them up to extend our ip range since we've got no rights to do it ourselve. They replied with: please disconnect the cable and reconnect it. (Bear in mind our lease time was 24h)
Some other guy called me up to check my pc for viruses... he was looking for the task manager so I pushed ctrl shift esc and he asked me wondering HOW did you do this? He even didn't know things like %appdata%. I had a talk with him and gave him as much tips as I could.
The poor fella
Thanks for reading my nonsense post1
When you introduce support for MVC projects into a webforms application you've been working with for 4 years and it takes about 3 hours.
I used to work in IT support during my training, this is the most accurate description of the job:
If everything just works people will be like "what do we pay you guys for?" And if something doesn't work: "what do we pay you guys for?" ...*sigh*1
Had trouble to connect to our MySQL database, so I decided to open a ticket to the Database admins. At least they are pros and I'm sure they'll help me:
"Hey guys, I have trouble connecting to [Hostname]. I guess it's a firewalling issue would you take a look? Attached are screenshots, saying hostname not found.
Hey Dominique, are you sure the password you used is correct? Is it yours or the sysuser pw what you sent to the server? How did you send it?
Me: (kind of confused) Hey dear admin, did you look at my error message? It says Hostname not found. What do you think how I provided any credentials?
Support: yes, I saw your screenshot and don't see any password entry. That's why I asked!
Me: Well, than... ok... go and search for another job. Yeah and consider fucking yourself. Kisses.
Hate it when customers are acting like they know everything about IT and then say things that make absolutely no sense ... 😡
If I hear the word "platform" one more time...
What you mean are products that support varying use cases.
IMO, it's more difficult to build/support one application that supports 3 different user types, than it is to have 3 different well-scoped applications.
i strongly recommend considering multi language support before starting a project. implementing it afterwards istn't that much fun as anticipated4
Either Java legacy support (even AI doesn't want to do that) or helping the German administration to finally upgrade their IT infrastructure to Windows 7.8
Fuck those clients that send you support request emails without a single fucking . or , or /n in it!2
"So, my company made a Mother's Day video, with photos from mothers around the company, with their children and stuff. A while ago they sent an email asking for replies with photos from those who wanted to participate, blah blah.
Then the video came out, and some people were missing. They complained.
HR then complained to IT Support that 'some emails didn't arrive'.
Support then replied to the ticket with screenshots of the person's own email inbox, with all the so-called missing emails.
HR then called back, apologizing for having screwed up with their own email inbox."
And this is another story of injustice with the poor IT department.
Or another story about people who can't properly manage their inboxes.
Or both. Your choice.
I just received it from a friend (I guess I should bring him into DevRant).1
I AM going to put parts of my SUPPORT request in CAPITALS to point OUT how annoy I am.
SORT IT OUT
Seriously FUCK OFF4
I genuinely have respect for people and their professions.
But . . . why the fuck are IT Support generally hard to deal with.
I don't fucking have access to a Service and I damn need access. Support immediately without checking says: no you do have access go to xyz find the service click on it bla bla bla.
Bitch, you think I didn't try all that and just felt like having a conversation with you?
How can you be expected to develop software and monitor it whilst providing customer support. How about recruit. (2 man team)5
I've always wanted to do something in IT Support, but I didn't know where to start. I've been helping my co-workers optimize their system and even helped retrieve photos from a tablet that had a broken screen; her service plan said along the lines of "if they weren't there they were lost," I was able to retrieve them in a matter of hours (Really guys! I'm shocked! It was just a broken touchscreen, the storage was just fine. I think I'll remember this moment).
And because my growing impopularity, I started a new business called The Webnician. The company is split into two sections, the Technician, and the Web Developer. Hence, The Web(Tech)nician. I am proud of my name choice.
Then I wanted to become a certified technician, so I did some research on how to become one and found out I need to take the CompTIA A+ 220-901 and 220-902 exam and... I couldn't be more excited!
I've always loved computers, and maybe my late father had some say into it. Nevertheless, I am excited to begin my journey, even though it took awhile to find where I needed to go. I hope you all can follow me on my journey and support my new business.
I don't have anything else to say, so I'll just leave here.1
Family support for becoming a dev?
HA! None at all.
Well, to be fair, my parents bought their first a PC in 1996 for learning how to use it and to write documents for business.
So it was a rather passive support, if at all.1
I wish Outlook had autocomplete...
Isn't it time even Word and other apps support basic autocomplete..?11
I like it when our developer goes out to meet the customer himself for on-sight support. He gets a first-hand experience of CustomerRant4
"Does river direction make waterflow go downwards?"
Originally I selected it just to copypaste the "does effect support cause?" formulation, but as I selected, it unrolled the answer, and... oh...7
If I said I'd be available 3 specific days per week in a specific interval of time, don't flood my phone with messages in the other 4 days.
I don't care how messy and unorganized your processes are. You're paying a pittance so you're only getting 3 days per week support.1
In a call from customer support to SRE:
"...is it possible to reboot the whole server with the exception of an instance?"1
Why can't more stuff support markdown?
I have had more reasons to use it lately, outside of repo READMEs, and (re)discovered just how awesome it can be in different text situations.4
Ha! Our Ops Support DBA Manager just asked (tongue in cheek) "if we are now supporting MS Access, too?" To which of course, the answer is no. Business user who install Access on their desktop and use it for business, get to provide their own support. As their Dev DBA, I'll be more than happy to help them migrate their data to SQL Server, Oracle, or Teradata, depending on the Use Case for the data. But, no, we don't support Access. Ever.
Being told it might take up to 4 days for my internet connection to be fixed. After having 2 calls with the support to gather information:/
"OMG I DON"T SEE THE NEW THING YOU SAID WAS THERE!?!?!!? OH GAWD WHY WHY WHY!!!!"
"Oh never mind I found it."
God damn people, put some minimal effort in before you fire up tickets and emails or whatever.2
I have spent the last 2 days on the phone trying to get support for certain issues...
It is universal that all support lines are complete garbage. Shitholes for stupid people to get paycheques.
I have noticed that this task has actually had a negative impact on the emotional state and it upsets me further that I have allowed this.
I am getting a virtual assistant to handle this because frankly, my time is too valuable to be consistently wasted by stupid people delivering no results.
"I am a software engineer and have tried all the normal debugging techniques"
"Did you try restarting it?"
"Yes, that was the first thing I did..."
"Well, would you mind doing it again"
"Yup... It did not work"
5 minutes of silence...
"Have you tried the next step that you already read on our support site"
"Could you try it again for me?"
I am literally listening to someone who is reading the god damn support page (and reading it at what seems to be a 3rd-grade level) GREAT!!!!
My face when I went to install Oracle’s JDK 9 on a 32-bit Windows 7 laptop and found they don’t support it anymore:
Google should really add support for Linux on Chromebooks. I don't see a reason to pay £1k for a Pixel Book just for build quality and great looks. However, having native Linux support and being able to use something more useful than ChromeOS would be hugely attractive and I would consider buying it.4
I actually don't mind setting up the printer. What I do mind is when they call me when the computer won't even turn on. Like I have spare power supply's just lying around.1
So we now answer IT support calls. I’m a developer that does help desk support work. Is it just me, or does anyone else find that extremely fucking annoying? I don’t want to spend my day being interrupted all the time to solve an IT problem when I’m employed as a developer. Fuck sake. The worst bit about all of this is I can’t find another job because there aren’t any. Glorious.1
> Can you help me make this excel document more readable when it's printed? *looking to change the text size and column widths*
Who do you think I am, Mr fucking clippy? Why are you printing it anyway? Step into the millennium and email it to them you fucking nugget, save the planet.
This was after three people already approached my desk in a line, five minutes after I got in. All asking stupid questions, which not only do they have a service desk for but could quite easily Google.
3 months ago i started as a helpdesk support for a business application. This week i'm promoted as Junior Programmer worked hard for it but it paid off :)
If you refused to pay for extended support there's no need for us to "Fix" a problem on your app when there's a new IOS or Android version released.
Sure it might work and no we can't future proof it.
Just pay for extended support and no that's not part of the development.
FUCK YOU mysql 8 and your fucking shit caching_sha2_password, could you at least update your fucking drivers to support it!6
Damn java 9 is such a pain in the arse. First there isn't official support for NetBeans which used to be my primary java development ide. Had to move to intelliJ for that jdk 9 support. Then came xamarin and visual studio. And guess what they don't support jdk 9. So now I need to have two sets of jdk to keep my work going. I don't understand the point of having a stable release if there is no widespread support. I mean sure visual studio is Microsoft problem but NetBeans is available from official oracle website. At least they should be able to integrate support for it.2
Question: what do you think of Flutter? Ever tried it? It sounds good so far, although it has limmited support (as far as I can tell)3
It's time to release backdrop-filters. Please. Pretty please.
You already support the feature (although a little glitchy) with experimental flags enabled. Can't you finish it? Is it that difficult with your so very limited personal and budget (sarcasm)? At least that could be an excuse for Firefox.
Just received an email from a high maintenance client - this is verbatim what I've just read:
"If I could pull out my Windows vista and then plug in a newer windows system without any stress I'd go for this. Do you do this service? I could pay you for an hour to come my business, Unplug, Plug in and sort this out etc etc. It sounds like a quick job to me."
Note I'm a software developer, nothing to do with day to day IT support stuff. The client's business property is a 45 min drive from my own.
So basically, according to my client I can charge a single hour (£85.00 +vat) for a 90 minutes round trip, to migrate their PC to a newer operating system and move all their data and apps over and then setup the new OS. All for £85.00 +vat. All excluding the fact I
What the literal heck. I'm face palming all over the place.5
I'm genuinely contemplating changing my career to an IT support role from my current web dev endeavors.
I have become rather disinterested for quite some time with web development, I've been working with React, Angular, the regular Wordpress stuff with the theme building/modifying, headless instances, plugin development and whatnot and all of these have become more of a chore than anything else.
I'm leaning towards an IT support role as I genuinely have more interest in a user support/infrastructure support role than a developer role, the question is, is it doable ?. I know my way around Windows and Linux Servers, know LDAP, Active Directory, BASH, Powershell, Networking, can do cabling and whatnot but I don't have the experience to show off those.
Any tips would be greatly appreciated3
Working in IT Support (1nd, 2nd and 3rd Level) for 3 years. It helped me to understand the customers needs a Lot better.
hello friends i building my first app support me and install it ;
Made with ♥️ 😂
getting a real, stable and properly paying developer or IT support job
I'm tired of doing people's assignments for money
VPN access expired on Monday, can't access any client systems without it. Have to wait until weekend before access can be renewed.
God damn. One week, can't do anything effective!
Any chance we can get iPhone X support on the app. It feels so bad with the top and bottom cut off1
Whisper's support is slow that i think it does not exist.
PS: Give people options to delete their own damn data folks.
<rant>When they tell you its 50% development and 50% web support and 2 years later it's 10% development, 40% web support and 50% IT support. F*** this new Oracle till system.</rant>
at the age of 12 I was bored so I started with html as I wanted to make a website, at the age of 14-15 is started with pure php, at 16 I started my first IT study for second line support and at 18-19 I finished my first IT study and started my second IT study for support mangement and when I'm done with it I'm planning on doing a third one for data center engineering.
The first time I got a support call out on our 24/7 dev support I was half way up a mountain and the phone was at the bottom- it didn't go down to well.
The magic Apple Support:
A few days ago, I suddenly couldn't login to iCloud on my mac. I thought it was something that would be gone if I would try turning it back off and on again. Didn't work. Used the mac without bothering about it. I was too lazy to call the Apple Support and it didn't annoy me that much.
A day later, suddenly Spark (my email client) didnt work either, it asked me all the time to re-login into one of the accounts but "an authentication error occured". At that point I thought it was a problem with the keychain. Because i don't use email that often and the last time I should pay 30€ if I wanted to call Support (out of warranty), I just started using email on my phone.
Yesterday, MS Office (yes I use it and I like this Microsoft Product and I'm an Apple fanboy) wouldn't login either. I didn't call them.
Today, I had finally time to call them. They didn't want to charge me since I selected an Apple-Id Problem (and I think the Support Hotlines are free to call idk). The call from Ireland came 2 times and the connection didn't work (thanks iPhone). The third time, the moment the Support guy said Hello iCloud worked. A few second later Office and Spark worked again too. I don't know how these coincidences happen. Anyway, I am just happy my stuff works again and I don't have to use Google Docs and write my mails on my phone.
Why would anyone want to study and have years of experience in boring-ass jobs like QA, BI,specific enterprise applications consultant(e.g SAP/Salesforce), PC technician, helpdesk, integrator or sales.
I understand people who lack experience in more sexy stuff and have no choice, or do this temporarily. But I met some people who do it for years out of their own will. Why? There are far more interesting jobs in the tech world.
Coworker: *Watching a DefCon talk*
Me: *walks over and notices an image on the slide of a woman sticking a cotton swab in her mouth with text saying "get paternity testing"*
Me: Paternity testing? But that's a woman!
Coworker: *silent for a second* What? Oh! *gets closer to screen, chuckles*
Coworker: It actually took me a second to catch that because I wasn't looking at the video, I was looking at the side "related videos" or the ad and I was like "no... did you mean Penetration Testing?" But even then, this is DefCon, so there aren't any women--or at least less than 3. And then I saw it in the corner and was like "Oh, I see it. But yeah, Paternity.... Oh wait..."
Me: Jeez, it really did take you a while...
Coworker: Yeah. All the while I was thinking "What the heck are you on," and then there was the "Oh, I get it" moment
Me: At least you got there
Spent 8 hours trying to implement a SPI slave on a Raspberry Pi before finding out it only supports SPI as master. WTF why say you support something then only support half of it! That's the kind of thing that needs a big red text in the docs! Fick this hardware bullshit I want back in to web developing.
Anyone here in IT that had to deal with Windows 7 PCs magically lose their nic drivers overnight? Had 10+ PCs I had to manually reinstall drivers after an overnight patch. What kind of sh*try upgrade was this and how did it happen?2
Customer Service(cs): clients complaining our site crashes on their computer
Support: they dont have enough resources, its their computer
CS: customers still complaining, how do we fix this?
Support: tell them to get a better computer
CS: lets borrow their information and see whats going on
Support: reluctantly moves customer data over
CS: I dont see anything wrong here. It works just fine
Support: ... ... ...
Being the senior IT person in an MSP company is basically being tech support for tech support.
The added frustration is that you expect the people you're supporting to have some idea what to do and seem to be perpetually disappointed...1
There is no story of tech support for my mom. Because I don’t live with my parents anymore, and my father is Head of IT where he works. So he does all the IT support at home 😂
Customer (to me): I was talking to [my coworker] and he said to [generic fix]. I just wanted to let him know it worked!
Me: I'm glad to hear that--I'll be sure to let him know!
Me (to coworker): That person said your fix worked.
Him (an atheist): Thank Jesus... thank Zombie Jesus!
Me: More like "thank Barry Benson."
Coworker: Who is Barry Benson?
Me: *Googles Barry Benson to show him*
We both cracked up for like a full minute.
Have you ever considered switching to IT support/help desk?
I mean, sometimes I try to analyze my own situation from a 3rd person perspective and I realize I could have a pretty much stressless job with still enough money to live a normal life.
I have a BSc and MSc(soon to have) in CS, with focus on AI/ML. I've always been a geek with a problem solving attitude, that's why I got into computers in the first place. And now I'm pondering if I should just try an IT Support position, it's the kind of things I used to do as a teenager when a classmate had a network/computer problem, it doesn't even feel like a job to me. I could call it a day, get home at 5/6pm, and spend time on my personal projects (software, infosec) with a fresh mind, going to bed (and sleep) knowing that the next day would be a nice one. No clients wanting a new feature that you gotta implement and push on a production server friday afternoon because your ceo(who is also a pseudo proj manager) just said:"Yes, we can", while you watch the technical debt rising like amazon's stocks.
Maybe this is just the burnout talking, I don't know. Maybe I should just try being a software engineer outside of Uni in the first place, and only then start pondering.
Maybe a sysadmin position...
Have a nice day12
I gave computer tech support to a tech support person.
I don't know how I feel about this...
Like, Yo dawg, I heard you like tech support, so I gave tech support to tech support.
Microsoft ends support for Windows 7
Support for Windows 7 ended this week which means that security or software updates will no longer be provided by Microsoft.
Windows 7 will continue to run however it will be more vulnerable to viruses and malware. The best way to remain secure is to use the latest operating system available.
Microsoft have a dedicated webpage for user questions, next steps and detailed advice. 👇
Just turned on a client's computer and am shocked that they keep their logins straight. Basically there are two logins, but one says "$USER1's Girl" and the other says "$USER2's Man."
If I were them, I would be clicking on the one with my name, not looking for my SO's name...3
Hate it when the devRantron Mac client app doesn't support copy and paste. What devRant client do you use? Web, devRantron or mobile apps? Thanks!
Let's be real a second, hiDPI and multiple DPI display support on GNU/Linux (xorg) sucks.
It apparently has better support through Wayland but I hate gnome3 (does KDE implements Wayland? don't really care I don't like it too, way too heavy)2
I'm helping a customer who calls in all the time for support. At the end of a call this exchange happens.
Customer: So I have this game...
*Points at a solitaire icon on his desktop*
Customer: If we open that up, there's this little thing here...
*Game opens and there's an ad in the bottom right corner*
Customer: Can you get rid of that?
Me: I can't, not in applications like this. This is the free version of the software and add are how they make their money. If you did want to play without ads, Microsoft has the Solitaire Collection for free
*Makes shortcut to Solitaire Collection on desktop*
Me: There you go
Wouldn't it just be nice if there was universal browser support and no internet explorer? Web development man
Monday...Wasted...VDI not working and IT team still have no clue what the hell is going on..
What a sucking support system.2
Alright guy. I do IT support but I kinda just got soft offer to become a Jr developer. Which would you guys do. Stick with IT support or Jr dev19
I've successful launched a Media Streaming Application on Google Play Store called Rad TV...but I need support to run it.8
Does somebody know a good micro PC? I don't know if that is the right name for them, basically a pc with the size of a big usb stick. For example to run a small TeamSpeak oder some other server sided software.9
Support devRant feature - is it geographically restricted? Every time I try to enable it (like, every time over various days from various networks/places), I get an error...11
RDS Proxy is quickly becoming my least favourite AWS offering.
I ranted about it a while back because I had to abandon it for a project because it doesn’t support clusters very well (it only proxys to the primary node).
Well I tried to use it again for a different project with only a single RW instance. Surely it will be ideal?
Nope. It doesn’t support Postgres 13. Only goes up to 12.
What the hell Amazon?
pgbouncer it is I guess.
Has anyone tried Linux on an M1 cpu? Which distro seems most determined to support it on Apple Silicon hardware in the future?29
Why the fuck doesn't React Native have proper date.toLocaleString() support!? Polyfills don't even seem to exist for it... Now I have to use a giant locales library just to support one locale that should be native. 😡
When I don't code with IDE support, I will be like is it NullpointerException or NullPointerException
In react.js?... with react visual-DOM concept, does it fully support and work well with third party libraries ??6
Let's discuss devrant's new ui , upvote if you support the previous one and vice-versa.
I feel it hinders a lot while scrolling.1
Has anyone experiences with hardware entropy generators like OneRNG.info? Any useful usage scenarios? VeraCrypt doesn't yet seems to support it.1
Looks like it is not possible to compile OCI8 PHP extension for PHP8 yet. Hopefully, they will add support for it very soon, I am very impatient.2
I hate css. When I was in support, for some reason my task was to redo our support page (which I am no designer and never claimed to be, but whatever). I have been in engineering for quite a long time now. We HAVE a designer. Yet, the support site was never redone (and it should be) and any little bug that comes in for it is my issue. This css is going to be the death of me. Is the day over yet?1
How is it that years of development are not enough for NewRelic to add native support of mssql metrics in their unholy newrelic nodejs agent.????!?!?11!
On the other hand "important" databases like PostgreSQL are having native support.
Excuse me... WTF!!!!2
Any one ever heard of the Solo? It's basically an open source FIDO compliant U2FA usb (with planned support for PGP/SSH key storage!).
The guys who made it are now miniaturizing it into the "Somu" (Secure Tomu).
Please support it! It's a great project and a great (and cheap) addition to basic system security.
Does every m2 socket support nvme?
I replaced the ssd in my hd notebook with a nvme one and it doesn't seem to recognize it..10
I'm currently a fresher and just got an offer for support reliability engineer( tech support in simpler terms) and it pays 5 times the average in my country with lots of perks. Also it involves no programming. I'm interested in programming, should I settle for a developer profile which pays less or a tech support which pays almost the double?9
Is anyone aware of planning methodologies related to estimating a teams support capacity? I’m getting tired of working on a team that builds more than it can ever possibly support.
I'm try to make a color picker browser extension and I want to open eyedropper element in firefox using `EyeDropper` api but it doesn't support in firefox it is only support in chrome, is there any alternative of it in firefox?8
Form an Italian Tech support.
If we will find some moths it it also possible to talk of bugs.
What is the meson build system and why did you need to break your cmake files in order to support it -_-