Does anyone else hate calling support for hosting companies and such? I use it as a last resort because I hate talking on the phone 😬

I don't mind talking on the phone, but most of the time - the person that answers my call knows just as much or less about the server than I do as the customer. Had this occur when I called HostGator about mySQL 5.6 - and they kept thinking I was talking about PHP 5.6 😒

I hate talking on the phone!

I find that talking on the phone is better than email's that get misunderstood. Generally time to fix is less when I ring up no kick off rather than email.

I found when I quit using cheap/shared hosting providers my need to contact support reduced quite a bit. I haven't had to call support for mine in over 2 years.

@baconface Preachhhhh. Our in-house providers rarely have issues. I had to call on behalf of the client of course 🙄

Actually I quite like calling our hosting company (United hosting).. Have to do it quite a lot so usually the phone is answered with "hey Dan! Sorry it took us so long to answer, we were tossing old hard disks into an industrial shredder.."

Always makes me jealous thinking about it!

I hate talking on the phone. I'll drive 20 minutes for an in-person before a phone call.

Right there with you on this one