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I have spent the last 2 days on the phone trying to get support for certain issues...
- Amazon
- Quickbooks
- CRA
It is universal that all support lines are complete garbage. Shitholes for stupid people to get paycheques.
I have noticed that this task has actually had a negative impact on the emotional state and it upsets me further that I have allowed this.
I am getting a virtual assistant to handle this because frankly, my time is too valuable to be consistently wasted by stupid people delivering no results.
"I am a software engineer and have tried all the normal debugging techniques"
"Did you try restarting it?"
"Yes, that was the first thing I did..."
"Well, would you mind doing it again"
"Yup... It did not work"
"Hmmmmm....."
5 minutes of silence...
"Have you tried the next step that you already read on our support site"
"Yes!"
"Could you try it again for me?"
"FFFFUUUUUCCCCKKKK YYYOOOOOUUUUUU!!!!"
I am literally listening to someone who is reading the god damn support page (and reading it at what seems to be a 3rd-grade level) GREAT!!!!
rant
bullshit
support