38
ultrono
2y

Sometimes I have really loose the will to live and find myself face palming multiple times.

I added live chat software a web frontend for a client. Very easy job that consisted of pasting in some embed code. The actual software is very good and has native ios/andriod apps - something specifically requested.

I got a call from my client about an hour ago, saying there is a "serious issue with the live chat".

My client stated the live chat won't work when his staff go home. He asked me what my solution to this was.

Saying "wtf" many times to myself I directed him to a settings within the chat software i.e. an "away mode" where an email is sent when no chat agents are available.

This apparently wasn't good enough and said I hadn't followed his brief of "adding life chat software to the website", which I had.

After a lengthy discussion I found the root of his frustration. He'd signed a contract with a client of his own, stating there would be 24/7 support via live chat on the website.

Obviously there a huge difference between adding a chat widget to a website and committing to having it manned 24/7 :)

After a further 10 minutes of trying push the blame on myself, the client insisted of having the chat software "appear" as someone was always online, even when they are not (people need to sleep ya know!).

Bu design, the chat software requires at least one agent be logged in before the chat status changes to "online" - why wouldn't it.

After a little while I was seriously wondering why I'm involved in this conversation. I jokingly stated: "Well you could always install Andriod/iOS app on your phone, login and permanently leave it running in background. You'd get lots of notifications, but the site would say the live is always online".

The latter was something I said in jest. To my surprise the client said he'd do that on his own phone going forwards. He actually thanked me for my "resourcefulness", lol.

I'm looking at the same dashboard now and there are 407 pending chat requests - his phone must literally be blowing up notifications :)

Comments
  • 5
    This is pure gold 😂
  • 3
    You can disable the notifications, though. Do you think he knows that?
  • 3
    @electrineer Pretty sure you can disable them yep. Doubt he knows. He had tunnel vision earlier today - permanent "live chat" status without any agents. That was his focus. I'm sure I'll open my ticketing system on Monday to find a "bug" about notifications :) I believe he has a pretty old Galaxy S5 phone too.
  • 2
    Introduce him to chatbot 🤔
  • 0
    @CurseMeSlowly that's a possibility I'm sure my client would actually go with.

    Ironically the subject area is quite sensitive. I'm still surprised he wishes to fake live support. :/
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