Our PM is on vacation. And our CTO/CEO takes control of the PM role.

So today he decided it was time to just start a customer change request. Regardless of the customer not having approved the actual solution and estimate.

He just said that he did not want to waste any more time talking to the customer. Now they are gonna get what ever he thinks they want.

I predict this to backfire in a fabulous way. What could possible go wrong🤔