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...when users create a ticket or call support because they forgot their password. Even though there is a big 'forgot your password?'-button right below the login form.

I always wonder if they also call Google or Facebook when they forget their password on those accounts...

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  • 4
    No, they phone me and ask me if I know it or how to reset it.
  • 1
    Haha they call me asking the same stupid question:
    "Can you hack Facebook accounts?"
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