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I got called by a lovely man with a thick Indian accent from Microsoft the other day, he connected to my dextop and now the hackers and wirusses are tone!
In a seriousness though, that is kinda terrifying. My school recently switched from Gmail to Outlook, fuck me I suppose.
I understand that operations or even some developers have access to production data, but why support o.O
I know a few companies that require you to flip a switch to allow someone into your account
@alexbrooklyn so corporate or school accounts don't apply. Apparently they can't read those. Believe that at your own discretion.
@Codex404 I bet they can. Not even doubting that. I'm just baffled that Microsoft thought "they compromised a support agents account which gave them access to read your emails" was even remotely exceptable to say! Like I'm supposed to be like "oh okay makes sense. That's not indictive of a larger issue"
As far as I know, they just said that a compromised employee account was used to gain access to the system.
They might've needed to do some other privilege escalations and what not to gain access to the e-mails.
@gathurian could be. From how the arstechnical article read (and I skimmed and I didn't read other articles. As always, do your own research kids), it sounds like Microsoft asserted "they were able to read subject lines because they compromised a support tech. And support techs can see all the subject lines of your email. So yeah."
To which the hackers responded "we can see a lot more than that. Maybe we got a high up support supervisor, but we can read full message bodies!"
Either way.... Really not a good statement from Microsoft. I think we all know that email isn't secure. But they aren't even gonna try to pretend it is. Worse than that, they practically said "your emails are stored plaintext. We probably all knew that. But did you know we let low level support techs read your emails?!"
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