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nblackburn
8y

When shipping the mouse mat costs almost 3x the cost of the mouse mat.

I can't justify that no matter how cool it is.

@dfox, can we look in to a way of addressing this, perhaps by calculating shipping based on weight. That could really help us folks over the pond?

There is no way that costs $20 to ship, if it does, you are getting ripped off.

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  • 0
    8y
    @dfox
  • 0
    8y
    This is incorrect. Shipping a single mouse pad internationally should be $6. We specially got discount shipping for the mouse pads.
  • 0
    8y
    You should see $6 shipping if your order only has one mouse pad and I think a few stickers in it. Any non-flat item and it automatically goes up to $13 or $20 if you have more stuff.
  • 1
    8y
    @dfox Says $20 for me: https://dropbox.com/s/...
  • 0
    8y
    @nblackburn that's very weird. I filled an order out with your address and the option for $6 shipping showed up. Maybe you had a saved cart or something with that shipping already selected?

    Can you get to the shipping selection screen? Because there should have been 2 options there.
  • 0
    8y
    I'm still trying to reproduce because this would be big issue but haven't been able to. We've also had recent international mouse pad orders shipping internationally and the $6 option seemed to work.
  • 1
    8y
    @dfox It seems when you have another item that costs more the shipping isn't re-calculated upon removing said item.
  • 1
    8y
    @nblackburn ah wow, good call, thanks. I'll have to talk to shopify about that, bad ux. Honestly, I haven't been impressed with a lot of pieces of Shopify. Their shipping settings/functionality are brutal.
  • 0
    8y
    @dfox As far as I remember they have always been the same.
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