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Not tryna be a dick at all, but I thought this was common sense already lol
Technical skills are a lot easier to teach than social skills, therefore, it's easier to hire a social person with less technical skills and train them than it is to hire a really technical person with no social skills.
But solid advice nonetheless!
@Stuxnet I thought the inverse was true. Social skills are often easier material to process than technical skills that are typically backed by strong and elaborated principles, laws and documentation. Technical skills take years to mature.
The way I see it, if you're going to be the front line of customers who have technical problems, shouldn't that require you to have a strong foundation of technical knowledge? I mean, what else are you going to do? Entertain them? Yes, I know you're going to log their issues and pass them on.
If that job required service desk folks to have technical competence, they would need to have it - and then they wouldn't do such a crappy and low paid job. D'uh.
Changing ones behaviour, habits and social routines can not be taught, it is something said person must want to do and throw them selves into the deep end and come out the other end a different person.
Remembering low key tech skills or reading documentation... anyone should be able to do.
@CaptainRant @C0D4 hit the nail on the head. It could take years for someone to develop the necessary social skills.
Working a retail (or really any job where you're the one customers interact with) job early on definitely can help you develop the skills and somewhat quickly. After a few days it was a lot easier to interact with customers for me.
@Stuxnet 😨a fellow salesman from a previous work life!!
Damn we are a small breed in this industry.
But totally right, customer facing sales or warranty... that was a life lesson area too,
It's probably the one job that you can "learn" well more throw you into the deep and work out how to be social. It's either that or get fired right, Got to hit those sales targets somehow.
@CaptainRant I'm pretty sure that's our equilivent of "it works on my machine"
Not every one is going to take a psychology unit in uni, and not everyone is going to be able to put to practise what they learn by doing such things.
It comes down to the core personality and mental abilities of the individual, or being throw into the ocean and watch them swim or drown.
Again, not everyone will swim out.
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