17
netikras
12d

This begs for a rant... [too bad I can't post actual screenshots :/ ]

Me: He k8s team! We're having trouble with our k8s cluster. After scaling up and running h/c and Sanity tests environment was confirmed as Healthy and Stable. But once we'd started our load tests k8s cluster went out for a walk: most of the replicas got stoped and restarted and I cannot find in events' log WHY that happened. Could you please have a look?

k8s team [india]: Hello, thank you for reaching out to k8s support. We will check and let you know.

Me: Oh, you're welcome! I'll be just sitting here quietly and eagerly waiting for your reply. TIA! :slightly_smiling_face:

<5 minutes later>

k8s team India: Hi. Could you give me a list of replicas that were failing?

Me: I gave you a Grafana link with a timeframe filter. Look there -- almost all apps show instability at k8s layer. For instance APP_1 and APP_2 were OK. But APP_3, APP_4 and APP_5 were crashing all over the place

k8s team India: ok I will check.

<My shift has ended. k8s team works in different timezone. I've opened up Slack this morning>

k8s team India: HI. APP_1 and APP_2 are fine. I don't even see any errors from logs, no restarts. All response codes are 200.

Me: 🤦‍♂️ .... Man, isn't that what I've said? ... 🤦‍♂️

Comments
  • 0
    Detroit: Become human
  • 1
    This "techneeshian" probably got his education degree at the google image search and photoshop university.
  • 1
    Must be a help desk person? It takes so long to make them understand the problem that you end up solving it yourself.
  • 1
    @sweetnothings nope.. He's a k8s specialist
  • 0
    What's a k8s?
    Anyways, in my opinion, customer service call centers should be treated as emergency hotline (little less dramatic maybe), the service be provided by local/native staff and it is one of the things that shouldn't be outsourced.
  • 0
    I see kuber, I click ++
    Also hope your problem gets solved soon.
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