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So, a personal acquaintance I worked with before either of us went to Amazon signed on to the alexa team as a director when they were doing their first round of insane hiring.
Every ounce of derp in the cert material, is a muffled scream of the "quantity over quality" that org represents. It's a total shitshow.
@SortOfTested i am not sure if i understood you (really just language comprehension).
i mean i support quality, but in the end i think it doesn't backfire to amazon directly, so there are some fucks too many given.
also all of the documentation is quite incomplete and intransparent to say the least.
Usually AWS teams are small, highly skilled and very agile. This produces better products. The teams themselves do a large portion of the actual support work.
Alexa org is massive, has many low skilled engineers and is run by bureaucrats. That's why you get the dumbs on support calls 😭