ericwu91

8y

Just spent literally six hours trying to get my aunt's enterprise-grade 20 mb fiber optic Internet back on tracks.
Two hours trying to reach the technical support, two hours to explain that I was "unexpectedly" hung up by the previous attendant, and honest to hell, two more hours trying to explain what "latency" is.

Seriously, how much do they pay these technicians nowadays?

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isp

Ranter

Comments

4

iAmNaN

6845

8y

Most call center technicians read from scripts, and if you deviate from their script they are totally lost.
2

rusty-hacker

3250

8y

You sure it wasnt an automated technician
0

jerjer

397

8y

That's how it goes nowadays..
1

flakyjake40

87

8y

I have a hobby where I constantly deviate from the script and see how they end up, particularly those at MediaTemple and WPEngine! I could write a book at some of the gaffs they have made!

I wouldn't even attempt 'latency' with them!

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