Some days I think my hate for managers is wrong: they are there to improve the workflow and make stuff easy... but then they manage (badum tss) somehow to prove me wrong.

The issue: our pm doesn’t know how to write tickets and instead of writing short but meaningful tickets, they just write pointless text and add external documents which they should read in order to tell us what to do.

My good thoughts: “maybe he’s really busy for real and is really unable to spend time writing them... kinda hard to believe and possible red flag, but shit happens, so let’s not be too harsh.
They are trying to save time... right?”

Their solution: “let me open a ticket to grant you access to the resource”

Sounds good, right: now let me explain something... their “solution” requires opening a ticket and escalating all the way up to CTO, and so far it’s been 2 days I am waiting for these credentials. 2 freaking days only to be able what to know in a ticket the f***er opened outside of planning cause it is supposed to be urgent.

“Can’t you just give me the files directly?”
“I am sorry, I don’t have time (to download and send you 3 files)”

Managers: making the process easier.