My workplace is a generally nice place, but there is a lot of gossiping and complaining. Voices carry and we have a lot of people coming through, so there’s a risk that if people are gossiping, other people could end up overhearing colleagues talking about them or someone they know. It doesn’t help that some of our employees work all of their time in the office (including me) and the others come and go, which I think creates an in-group and an out-group. When gossip comes up, or the urge to gossip, it’s tough to be as empathetic if you don’t have a real in-person relationship and primarily interact with someone over email.

I am a good listener and generally want to hear people out, but there is so much potential for problems when people are talking harshly about others. Could you give me some advice about how to politely shut it down when people are gossiping to me?

In particular, I’m interested in knowing how to shut it down if the gossiper is senior to me, versus a peer, or versus junior to me. Also, should I handle it any differently if I agree with the comments being made or if I don’t? What if the person is sharing something confidential that I know they shouldn’t be talking about? And does it make any difference if the information is work-related or not?