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sariel6125106dSounds like someone in your company really dropped the ball on getting those complaints to someone who could help.
That or the customer is a total fuckwit lamebrain that jumped to get the torches and pitchforks before reaching out to your support teams.
I'm willing to bet they just have water on their brains.
Demolishun18408106dI don't think it is a win for you to have an embarrassed customer. Not good for either party. Hopefully the relation manager can turn it around.
asgs10483106dWhat kind of Software was it? Something GPU accelerates?
Ranchonyx9562106dThat's what happens when you don't read the README.md
I very recently said "it's always better to send bugs as they are found rather than hoarding a long list of hundreds of bugs to be dealt with at once"
but in this case maybe you would've gone crazy trying to reproduce individual bugs every month - and perhaps it was this long list all at once being too large to make sense that made you find the root cause.