my colleague was ordered to the site of a customer who had claimed that our software was a total bunch of crap and nothing was working. they had created a list with something 100 bullet points of the bugs they had found in our software that made it impossible to work with. since their production was relying on it they were really pissed off. after a very uncomfortable meeting where they angrily disclosed the situation, finally he got access to the system they were working with. after a few minutes he found that the system's GPU and hard disk drivers were totally outdated and devices weren't even working correctly. after he had updated all drivers, our software worked perfectly fine. at least the customers were kind of embarrassed afterwards... ¯\_(ツ)_/¯

  • 3
    Sounds like someone in your company really dropped the ball on getting those complaints to someone who could help.

    That or the customer is a total fuckwit lamebrain that jumped to get the torches and pitchforks before reaching out to your support teams.

    I'm willing to bet they just have water on their brains.
  • 5
    I don't think it is a win for you to have an embarrassed customer. Not good for either party. Hopefully the relation manager can turn it around.
  • 2
    What kind of Software was it? Something GPU accelerates?
  • 1
    That's what happens when you don't read the README.md
  • 1
    @asgs a software to operate an external device which is usb connected to the pc, no gpu computing. the most "demanding" are probably file system transactions (however, not with a modern pc). this at least explains some of the fuck up when disk drivers weren't set up correctly
  • 0

    I very recently said "it's always better to send bugs as they are found rather than hoarding a long list of hundreds of bugs to be dealt with at once"

    but in this case maybe you would've gone crazy trying to reproduce individual bugs every month - and perhaps it was this long list all at once being too large to make sense that made you find the root cause.
Add Comment