I need a cloning machine for those days when 3 clients call support for top priority issues and each one needs it in the next 20 minutes

Don't we all? ☺ Fortunately, we have an intake team that has a formula to prioritize incoming work. It's when the ... customers come looking for you in person, that it gets troublesome.

I hate that so much. One of our clients send every support ticket with the "URGENT" tag. Seriously. Every. Single. One. It doesn't matter if it's just a spelling mistake, he'll mark it as Urgent.

The guy expects us to fix several issues at a time, each with a 2 hour limit, and then obviously complains when we don't. Fuck you.