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An actual text from my CS Human-Machine Interfaces book:
"How do users react when a vending machine "eats" their money and doesn't give the product? Most likely, they will kick the machine in hopes of it returning him the money. Therefore, if we build a machine which has a "Cancel" button which returns the money in the lower part of the machine (the "kick zone") we would be improving the usability of the system a lot'
1st reaction: Wait, what the fuck?
2nd reaction: It ain't stupid if it works, I can't argue with that 🤔
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