92
kjelle
7y

Oh the joy of helping elders with their computers..

...

Client: My computer is broken.

*Me expecting some kind of hardware issue*

Me: In what way is it broken? Are you able to start the computer?

Client: Yes. I can read Windows and then there's a login. It works fine but then It's broken.

*me standing next to client while client struggles to type password*

...

*5 minutes and a coffee brake later*

/* the client is finally able to figure out the password.. What a suprise! A note in the drawers containing all passwords.. */

Me: I'm sorry but I can't see any problems so far. You are supposed to be welcomed by your desktop *points at screen*. In what way is it broken?

Client: It's not the same as before. *now the client points at the screen*. Here. There used to be a picture here. It took me to <site>. Now It's not there. Something has changed.

*realizing that the client has lost his shortcut and wants a new one*

Oh the joy of helping elders with their computers.

Comments
  • 10
    I know this feel. Holy shit do I know this feel. I'm cringing just thinking about dealing with situations like this.
  • 17
    Be kind to old people; one day we will be there ourselves.
  • 8
    Tip: Tablet with parental control.

    My parents in law literally only used their PC for browsing and streaming music. I told them to buy a tablet, and locked it down (parental control + custom launcher).
  • 2
    Try explaining to them that they can just open the browser and go to that shortcuts address anyway they do not need the icon. Tip: Start by explaining what a browser is.
  • 1
    I feel like this client might be related to the Google Bing lady, just less annoying...
  • 1
    @bittersweet this is exactly what I gave to my parents!
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