18
tigie11
7y

Yesterday I talked to my client for 1 hour about a problem she has on my website. When she does something on the administrative website, internet explorer stops working.

Then I told her: "try Google Chrome or Firefox" and I explain why Chrome or Firefox should work. Today, she tells me that it does not work yet and sends me a picture of her screen with the problem (not a print screen, a cell phone photo, with the sun on the screen so I do not see the screen). It was the same problem as the other days. But she was on ... wait for it ... Edge (yes, she's on w10 and she uses Internet Explorer).

So I reply "try Chrome or Firefox.".
I said nothing else and she just thanks me for the help.

Comments
  • 12
    You should add a notify that tell users that the site does not work with edge/ie
  • 1
    I wish all my clients were willing to switch.
  • 1
    @Linux it was working normally for like 2 years. And yesterday she came with the program. And it's on the admin website. Nobody except me and her can go in
  • 6
    One correction, edge is not internet explorer.

    W10 has both edge and ie11 and edge has better support for the latest standards even leading on some very fresh.

    And having code work on both chrome, ff, ie11 and edge is no problem unless you have some obsolete browser checking code.

    We have a cms like web application and support from ie9 and up and its very little you have to avoid, and most if that work in ie11.

    By the way, we do all development in chrome and firefox and usually only verify that it also works in ie and there is rarely a problem.
  • 1
    @tigie11
    Well, only if a thing has worked normally for two years does not mean it is going to break lol
  • 0
    @Letmecode why it's working perfectly for me on every possible browser and don't work for her? I don't even use JS on the administrative website.
  • 0
    @letmecode ,In fact, the problem is her computer. I just try it on ie, edge, firefox and chrome. Work perfectly.

    My website is made with PHP, laravel, so everything is done in the backend. The request I do in the backend are simple CRUD too, so it's not because it's too heavy or the response time is to high.
  • 1
    @tigie11
    If you do not use js its either css which usually do not cause functionality problems unless you are doing something very strange indeed.

    Have you had her do a ctrl + F5?

    Also, how does it not work? Is there things missing or are there buttons not working?

    Could it be a cookie problem?

    I know I read about a problem that Ie can be a little more strict with cookies even denying session cookies in some cases that chrome or firefox does not and its not that ie does something wrong but rather a different interpretation of ambiguous standard.
  • 1
    I would not like to steal your thunder, but there is something really wrong if you have issues with both IE11 and Edge... Not to mention that the fact that you have not even tested it on them is a sign of sloppy work...
  • 1
    @barptad who said I didn't test on them? I always test my website on every browser. Ie, edge, safari, firefox Chrome
  • 0
    @Voxera yeah IE and sessions/cookies dependig on the version of IE can be a pain.

    I even ranted about this :p
  • 0
    @tigie11 your right that was an unjustified statement, having said that advising the customer to change browser means that your not confident how your app performs on said platform, hence not fully tested...
  • 0
    Could you give me the snippet which makes it crash in those two? :3
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