End User: The program isn't working
Me: What were you trying to do?
End User: blah blah blah
Me: Are you using IE?
End User: Yes, I always use IE everything should work with it.
Me: Didn't you see the email to the listserv explicitly saying not to use IE?
End User: I did, but I only like to use IE.
Me: (bangs head against desk & loses all hope)