!rant

How should I put this... I have REALLY enjoyed help desk job more than anything thus far.

I've seen people posting about how dumb clients may be, and I know there's also those cases, but ultimately those are usually just good inspiration to comedy.

So here's the background: I was working in growing website development company (marketing called it digi-office for some reason). The clients were firms ranging from local bakeries to international suppliers.

The intriguing thing with working in help desk was usually smaller tasks and direct customer contact through e-mail. I got feedback (which always important) and the rush of good feeling at the end of every task; faster and more frequent than working on a year project. But the cherry on the cake is that I got to investigate problems within each websites' and the CMS's code base, fix them or point out bigger flaws in systems and blame others from them. 😂

How your help desk experience differ? Or do you also recognize the good side?