Yesterday, I told CS that it looks like a member created the account that the member claim they didn’t create. Member probably forgot or didn’t realize what they were doing.

CS asks me if I’m sure because this member is one of their higher tier members. Lol no matter what your membership level, user error happens. Because they can afford to drop $10k on a membership doesn’t make them infallible. But rich people are something else and don’t care about logic. So I understand why CS is hesitant to tell a rich person that the mistake wasn’t on our end.

Definitely wasn’t our mistake or a hacker. This specific user account’s creation has details that indicate user creation rather than someone else making it.

I feel bad that CS has to deal with the communication, but I’m also glad I escaped that life.