Quotes are paraphrased (unless *) to protect the incompetent and stupid (or more the case: client and I'm reducing risk of exposure)

Situation: We have a program that opens sqlite database files. Occasionally new versions of the program needs to upgrade these files.

Program UI: To proceed you need to upgrade your database. It is recommended you backup your database before proceeding. Hit Yes to continue or No to abort.

Client: How do you back up a model once it has upgraded? If I hit No the program closes leaving me no option to backup the model.

Support: *The easiest way of backing up a model before upgrading is creating a copy of the file and keeping it in a separate folder*

Client: *Haha forgot about being able to do that outside of* <program name>

TL;DR: engineer in technical role who is probably getting paid $150k+ forgets it is possible to make a copy of a file.