Researching a new communication platform (Twilio, Vonage, etc), I started with Plivo. Created an account, they offer from free credits to try out the platform, so I set up a phone number and attempt to use their API, didn't quite work. I contact their support through their online portal (being very detailed about what I'm trying to do and the issue I'm having)
A day later they reply asking "Could you tell us how you are using Plivo and the issue you are having?"
That would be OK, but my question from the online portal was in the body of the email message. My first reply started with "You not reading the <bleep>ing message is my issue right now.", but I copied and pasted the same message. I even included a screenshot of the API I was having a problem with (so they could see what I see).
Next day I'm trying out a different area of their API and there is a banner "Incoming and Outgoing phone calls are disabled on this account. Contact Support blah blah blah"
I thought, OK, its a trial account, they probably want some additional validation before allowing anyone to make phone calls. I jump thru the hoops, next day I receive an email "Thanks for sharing the details with us. I have reached out to the Product Team to assist us with this and I'll share more details with you as soon as they revert."
Revert what? The block? Waited until next day, banner still there, so I replied again. Not another reply until the next day.
"Our internal team analyzed the account details and unfortunately, we would not be able to remove the restrictions from your account."
WTF!? Plivo, we are going to give you *money* and you can't answer my question! I'm not asking for free stuff, not asking for help finding the 'any key', your API is supposed to support XYZ feature and it's not working...OK. We're done.
I try to close the account (has too much of my personal info I don't want these clowns to have) and I get an error 'Unable to close the account'. WTF!