TL;DR Client managing their own ticket is never a good idea.

So my client got access to their own ticketing system. Now instead of going the usual route, they assign the tickets directly. Sometimes going as far as editing the tickets themselves.

But the biggest issue has been the Estimated Resolution Time. This is what happened when I asked about it.

Me: So I noticed that you started including an estimated time of completion.

Client: Yeah, it's an internal thing to help us identify when things will be done and where to focus our attention.

Me: Ok, and what is this time based on? (How do you, a non-dev, can decide how long it should take?)

Client: Oh don't worry it's just an internal thing. You won't be measured against it.

Me: (Sure) Alright, I'm just letting you know that I will be changing these as necessary.

I basically ignored the conversation after this. But the fucker still gives me absurd deadlines. Seriously, what makes managers think they know how long a development should take?