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leanrob
6y

Has anyone ever ordered off RedBubble? Are they even a legitimate company?

Rant...

20 days ago I ordered a package from redbubble.com

They shipped the package, without an apartment number. So the delivery was refused and it was sent back to them.

I reach out to support and they ask me to send them a complete mailing address and my order number.

I send them my exact mailing address and the order number as they requested. They inform me that the package is being sent out again ASAP.

This morning I see that the new package has shipped, WITH NO FUCKING APARTMENT NUMBER.

I email them to let them know this. They inform me that since it has my zip code it will be fine (which is a ridiculously stupid this to say).

So I actually call the post service and ask them if the address will work, they let me know that of course, it will not get to me if there is no apartment. Duh!

So, I email RedBubble support again to let them know this.

I expect some sort of answer as to why this is happening. But the following happens.

They send me a refund.

Let's be clear, I did not as for a refund. I asked for the order I made to be shipped to me.

So it seems that putting an apartment number on a shipping address is completely impossible for this very unprofessional company.

After 2 weeks of bullshit, I will be receiving nothing at all from these shady cunts.

Fuck RedBubble it seems.

rant

bullshit

shipping

redbubble
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Comments
  • 4
    6y
    Bookmarked.
  • 3
    6y
    Yes I did, turned out awesome without any problems and my shirts arrived within a week and the quality was higher than expected :D
  • 3
    6y
    @linuxxx Glad to hear. I’m still unsure what is happening with all of this. Support has gone dark on me for now.

    I’m amazed that shipping a package to an apartment building in a major Canadian city seems to be such a hard task for this company.
  • 0
    6y
    Update:

    Support responded with the response in the attached image.

    TLDR: "We screwed up the address on your order twice. We refuse to send it again. But please order from us again! (We won't send you anything you ordered through)"

    Wow
  • 2
    6y
    I'm buying stuff one or two times a year at RB and never had problems (delivery to germany). Sorry to hear that :-(
  • 1
    6y
    @leanrob youre being unnecessarily mean to redbubble. They perfectly handled it and did everything they could, they even looked into the case by hand instead of jabbing you with a script.

    I've ordered from RB and the products are top notch. So is the staff.

    to fix your TL;DR: "sorry that happened, heres the refund, order it again with the right adress"
  • 1
    6y
    @beggarboy While it seems that people have had good experiences with RedBubble in the past, I completely disagree with the assessment.

    There were 2 orders made with the right address. One of them was made with direct contact to support.

    For example the (fictional) address given both times was...

    320-1045 Example Drive...

    With an acknowledgement that 320 is the apartment number.

    Both times it was sent to...

    1045 Example Drive...

    And then returned.

    How exactly would me ordering again solve this issue? Even with direct contact with heir support it got sent to the wrong address.

    I am fine with delays, I am fine with mixups. But when I order something and give the right address twice and still receive no product then what did I spend my time using this service for in the first place. For nothing apparently.
  • 0
    6y
    Chinese store stereotype:
    1. Replys with lots of emoji, calling the client friend and sending kisses.
    2. Chinese Translator must be ctap since they never understand what your saying (writing) and will give generic responses and never mention your problem because they don't understand it. If a client complains just refund.
    3. Problem? Some companies give refunds for any shit, others don't give refunds even if they send you a sex toy instead of what you ordered.

    Ps: one time I got a product stolen in costums (it's normal in Portugal), the Chinese company refunded me, 6 months latter costums also refunded me (for my surprise). Profit
  • 1
    6y
    Yep, currently wearing a shirt from
  • 0
    5y
    Order from them for a friends birthday on the 13th, told delivery between the 3rd and the 10th. Come the 10th, no emails, live chat confirms that their "estimated delivery date" can sometimes be out by UP TO SEVEN DAYS, so to expect it by the 17th. No email to tell me that it's running late, nothing on their website to indicate this. The 17th comes. And goes. Monday 20th I email them again and eventually get told, yeah, we don't know, here's a voucher. The customer service lot try hard but I was the one to do all of the leg work chasing this and finding out that the estimated date was a blind stab in the dark - not one email since the confirmation of it shipping. No emails after the deadline passed. No emails after the second deadline passed. Just zero correspondence. Sure, i've got a code and the t-shirt might arrive, but for my first order with them this is atrocious.
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